Q – In the mid-eighties, I spent a semester in Barcelona, studying Spanish and a bit of Architecture. Now, my wife and I, she has never been to Spain, are heading for Barcelona to begin a 12-Day Cruise on Oceania. Because of work, there is just the one day in Barcelona and I am intent to sit with her at one of those wonderful cafes where she can experience the warm churros and Chocolate a la taza. This is just something we need to do. Is there a place you can recommend not far off the tourist route?
A – You might try Granja M. Viader which is on a small street, Carrer d’en Xucia next to the famed La Boqueria market. The Ramblas is right there. This is the perfect place to sample an authentic Spanish mid-morning snack, a habit not yet exported.
Q – Do you think it is practical, to plan a trip to Mexico City that would allow us to take in some of the best local food spots and markets in about a week? My husband just lives for authentic Mexican food but we live just outside of Birmingham and we’re not about to get too adventurous. I wonder how you set something like this up using really good, safe hotels, flights, and tours. I am looking for a foodie tour in depth. My husband made me fly with him to Chicago just to eat at Rick Bayles’ Frontera Grill. We loved it!
A – Our inclination would be to set up the air, hotels, transfers (important in Mexico City) through a local travel agent you trust. Then work on the food tours yourselves contacting companies such as “Mexico Soul and Essence Tours” or “Eat Mexico Culinary Tours.” Urban Adventures is another reputable company. Some of these are companies do walking tours, other use public transportation (really fun), while others do in-home cooking lessons combined with visits to local markets. With these three contacts, you and your husband should be able to construct your own itinerary.
If, on the other hand, you want to have a truly upscale, fully escorted, culinary adventure planned out over a week by experts, have someone put you in touch with Zachary Rabinor at Mexican Journeys.
Q – I think it is fair to say that you have no bigger fans of this site but, sadly, we find little help from you in planning our upcoming cruise with our 8 and 11 year-old boys. I know, for example, that Norwegian Cruise Line and Royal Caribbean are supposed to have the best kids programs at sea but couldn’t find any information about them on your site. Why is this? Just curious and is there anything you can offer that would be helpful about the new Norwegian Getaway? Understand that you write for the upscale traveler but when this family cruise is all over, I think we will have spent close to $10,000 on a one week vacation. This is not a typical blog attack, just an honest question as to why these lines are not covered?
A – And we take it as such. No harm – no foul. We neither sell or recommend ships that carry more than 1,000 passengers. We believe that megaships, with their institutional food, long lines, and constant haranguing of guests to spend more money, are not consistent with a sophisticated, carefully crafted vacation experience. Almost any travel agent is familiar with and can sell the megaships. You are correct, our niche is the upscale traveler. One reason for that is that there are numerous cruise blogs and so-called information sites that plug special deals and discounts on the megaships (almost all of those offers are phony since agents must adhere to price guidelines set by the cruise line) We felt that no one was really providing truthful travel information to more upscale travelers in an online setting coupled with one-on-one professional counseling by award-winning luxury consultants. Hope this makes sense. We don’t include the megaships in our Top Ten Ratings because they are nowhere near the Top Ten when it comes to overall quality and delivery of services.
We like the Getaway for you. Younger kids particularly are drawn to Norwegians partnership with Nickelodeon, the ship has a terrific Aqua Park, kids can learn circus skills from Cirque du Jour and then perform in a show of their own design. They will love it. The same can be true of Royal Caribbean and its incredible menu of kids activities. But the bottom line on kids programs at sea is that no one does it quite as well as Disney. They are totally dedicated to families, where the other mega-ship lines have family components to their programs. When it comes to traveling with kids under the age of sixteen, we recommend you look at Disney first. Really hope this is helpful and thanks so much for your comments.
Q – I thought I would see if traveltruth.com is going to give us the same blank stare we get when we ask a travel agent about cruising West Africa. I mean, Africa is a fairly large continent and, near as I can tell, it has both an East and a West Coast. We would for a nice cruise, particularly on an itinerary that includes Ghana, the land of our ancestors. Is there any decent ship that goes there and are there reasons that you would advise not going at all? I am a historian and my husband is a physician. We have never been to Africa before and we want to do it before children come along. We’re in our late thirties and early forties.
A – West Africa is high on our Bucket List so we are definitely not going to suggest you not go. You are smart enough to know that you will encounter depressing levels of poverty, some health risks in terms of prevalent viruses, and some governments for which the term “unstable” is a gross understatement.
That said, prepared to be amazed and enthralled. The trip you want to do is the 18-Night Voyage to West Africa itinerary from Accra to Casablanca on March 23rd next year, This rather epic sailing aboard the 148-Guest National Geographic Explorer is operated by the world-renowned expedition cruise line, Lindblad Expeditions. Lindblad features some of the best on-board lecturers in the industry and you will not be disappointed in either the boat or the intelligent approach to learning about local cultures. The nine country itinerary includes Senegal. the Gambia, Sierra Leone, Liberia, Ghana, Togo, Benin and Morocco.
You will be among the youngest aboard but this rare itinerary (let’s face it – this is a tough sell for any cruise line), will attract hardy travelers who practice the kind of experiential journeys favored by Lindblad.
Q – I am a pediatrician here in Dallas and an avid reader of this space. Next summer (2015) Patti and I want to take our three children on a real quality cruise up to Alaska that might have children’s programs. I would love to know the best line to do this with and how I should book it since there are five of us (12, 14, 17). I keep getting recommendations from local agents for Princess and Holland America but I know they are not in your Top Ten and we can afford something more inclusive with better food and services, as well as fewer people. Any options that could work well to please every member of our family. Stares from old biddies cause we brought three young-uns with us won’t bother us a bit. (anticipating your response)
A – Well you’ve likely made the best itinerary choice. We would recommend the Crystal Serenity as your best option. They will be doing 7-night Alaska cruises beginning June 19th and then will end the season with several 10-night cruises ending August 6th. Crystal, not known as a line that loves the kiddies, has actually forged an excellent alliance with the National Park Service Ranger service. The trick is to make certain that your consultant verifies there are enough kids booked to operated the program. Crystal won’t offer it if the “biddies” are the only ones onboard.
You will likely need to book a double and adjacent triple. Given the daily temperatures, we don’t feel that a balcony is critical in Alaska. Your wife should be booked with two children in the triple. Once aboard, you can actually sleep with your wife. But the ship’s log must show an adult in each stateroom. This will work well and there’s a good chance everyone will love being aboard the Serenity. The staff will make the kids feel really special because they see so few of them.
Q - I am going to need to be in Singapore in February on business and I am thinking about bringing along my wife for a week of seeing and exploring the city. Some of what I am seeing online makes me feel that this might not be worth five nights or so and the hotels all seem to be city-centered with a business feel. (I will be staying at the Fullerton for the meeting). I won’t get to see much of the place during our meetings. We’re in our mid-fifties and friends would describe us as “foodies”. How do I turn this into a really nice getaway for my wife?
A – Your concerns are valid. Singapore can seem sterile and built for business. But we definitely think you can pull this off. Book yourselves into the Singapore Resort & Spa Sentosa. Sentosa Island has the feel of a tropical paradise yet is only 20 minutes from downtown. There are many great restaurants on the island and they have local food stalls that match what you would find in the center of the city. Singapore is, in our judgement, one of the top three food cities in the world (Tokyo and Paris being tops). Staying at a 27-acre resort with easy access tot he city seems to be the right compromise given your goals.
Q – Our travel agent has set us up with a cruise on the Viking River Line, which I understand is the Cadillac of river cruises. We’re scheduled to leave on June 12th next year but I’ve heard from friends that the rivers sometimes flood preventing a full sailing on the river with days made up by doing a bus tour. This is something my wife and I would not enjoy. In fact I would be furious. My TA says river cruising is extremely popular and I should be more positive. What do you say?
A - We are not particularly pleased with the manner in which river boat lines, in general, have handled this question of water levels and their effect on itineraries. This topic has not been tackled with candor and you are right to be concerned. Just this past week, one company, Viking River, had twelve sailings that were effected by water levels. Guests had to do partial bus tours or switch from one Viking ship to another mid-trip. Last year, dozens of itineraries on all of the major lines were affected and there are hundreds of angry guests who feel they were not given adequate notice or compensation for their troubles.
The problem has to do with both high water, caused by melting snow from the Alps and other mountain ranges, and the low waters in July and August caused by summer draught. In the former, river boats may not be able to fit under bridges. In the latter, river boats may lack a sufficient draft to navigate the waters.
We believe that the need to adjust itineraries, change ships, and alter schedules, happens more often than the public perception. Each company covers itself in the fine print and they have an absolute right, due to weather conditions, to make changes in the name of safety. But we have noticed major differences in the manner in which each company handles these matters, particularly as pertains to guest compensation or options to cancel. Many guests on river boats last year complained online and elsewhere that they were not informed that their boat would not be operating the full itinerary until they landed in Europe.
For additional reporting on this issue – see our companion site www.riverboatratings.com
Q – As we approach the magic day – two weeks from now, retirement will mean that we will be going out to see much of the same world we have been avoiding for the past six decades. We don’t want to see it all – no interest in seeing the Congo or hiking the Himalayas, but we do want o see those places on most everyone’s bucket list. Time and money are factors so we will need to pare it down a bit, which is why we are wondering of there is a list of the world’s most overrated places?
B – That could be a long list. It would also be entirely subjective, heavily influenced by the travel writer’s frame of mind at the time. Leon Logothetis, whose name you might recognize from his work on the Discovery Travel, wrote a piece for the LA Times in which he named his Top Five Most Overrated Destinations. We do not agree with all of his assessments, but we thought you might find his list of interest:
# 5 – ATHENS – Rudeness and a disdain for serving others, particularly Americans. Many of the buildings are unfinished and taxis are sometimes impossible to find. Best to see the Acropolis and leave as soon as you can.
# 4 - DUBAI – astonishing “super-city” sites, the splashiest malls you’ve ever seen, a parade of Mercedes, Bentley’s, and Jaguars and an almost constant demonstration of gold and oil-based wealth. You will be comfortable here. But to understand the Middle East, you can’t be coddled and that is exactly what Dubai does best.
# 3 – PRAGUE – Lots of tourists and surly locals who seem not to want to interact with westerners. The beauty of the city is tainted by the sullenness of the people.
# 2 – MOSCOW -An amazing city that can be vibrant if you are in the company of younger residents like university students. But most tourists pay some of the steepest prices on earth for service levels that are not on a par with international standards of luxury. You have to keep your eyes and your wallet wide open in Moscow.
# 1 – PARIS - (And may we say we are not in agreement with this particular rating) Logothetis faults Paris for the same things that writers have been saying about the city for decades. The Parisians are completely tired of unfashionable tourists, particularly the ill-clothed tourists from the English-speaking world who don’t quite understand why it might be useful to be tri-lingual. At least Paris is, once again, # 1 on a travel list.
Q – My wife and I read travel blogs for fun and we think your sis one of the best. But I’ve been told by two different cruise lines reservations departments that you are not telling the truth when you claim that booking directly with a cruise line is a rip-off. The two lines I spoke to claim that their computers assure the lowest price, something a travel agent can’t do. Are they right?
A – No, you are being fed a sales pitch by a commission-based reservations clerk. If a cruise line offered better pricing to those who call directly, no reputable travel agency would ever sell that line. It just never happens. Most of the top cruise consultants in the nation are completely up-to-date on the best pricing initiatives because they appear in their computer system or in e-mailings from the line. The rip-off is that cruise lines charge you the travel agent commission even when you are not using an agent. They never return it to the consumer, so you are paying for all sorts of services you never receive when you book directly.
When you book directly, the commission salesmen at the cruise line call centers cannot offer you the amenity packages offered by members of the major consortiums. So, in effect, you are paying more for your cruise by booking directly. Cruise line reservations cannot VIP you or make you eligible for special VIP Documentation. Only a professional cruise consultant can do that. Upgrades are more likely available when you are dealing with a consultant with true clout and millions of dollars in past bookings with the lines. When things go south, you really need someone in your corner.
The cubicle dwelling commissioned sales agent at the cruise line cannot help you with pre and post cruise arrangements, which 75% of all cruise guests require. They can only sell their own, usually cost-inflated program. They do not have contacts in the various ports that will help define your vacation.
Cruise line reservations can only offer their own contracted flights and air prices. You are just a group name in a computer system. No one at the line will review your private flight arrangements, only a travel consultant would do that.
Cruise line reservation staff can only recommend and sell the cruise lines party insurance, something we would never recommend you purchase.
And you can have all of the above at zero cost because it is already included in the cruise fare.
We can go on – but we won’t. You decide who is lying.
Q – We will be doing a driving trip from coast to coast later this summer. We’re in our mid-sixties, relatively well-traveled, but we’ve not done a driving vacation in the United States. Our biggest concern is all those meals we will have in strange places and we want to stay healthy. How would you suggest we prepare, research, etc? You could say we are E-coli super-conscious. Which restaurants in these small towns and cities are likely to have kitchens that won’t kill us.
A – There actually is some research in this area. The first thing to point out is that there is not any medical research to back up the fact that urban dwellers with sophisticated palates live longer than their rural cousins. But you could make a case for obesity and less access to the best medical care influences rural lifespan statistics in some major ways.
As far as E-Coli strains, and there are many, we must point out that fast food chains tend to have the healthiest kitchens. Most of their food arrives frozen and there is very little food handling. This is what we want to emphasize to you in the hope that the information is widely disseminated. The best known fast food chains have expensive equipment that sets off alarms or shuts down when the cooking process is shortened. Undercooked meat and poultry is the major cause of gastrointestinal viruses and food poisoning in travelers. It is virtually impossible to find anything undercooked under the golden arches.
White tablecloth restaurants with a strong local following will usually have a chef who has studied health and hygiene at a recognized culinary school. They take careful steps, though not as careful as the Burger Kings, KFC’s, and Taco Bells of the world.
Your biggest risk is eating at local diners and lower-priced local dining outlets that employ staff that has not been trained in proper food preparation.
The last huge beef recall occurred in April of this year. It involved 1.8 million pounds of beef sold in ten states including Florida, Illinois, Michigan, Pennsylvania, and Ohio. But as the laws now read, the FDA did not have to reveal to consumers exactly what kind of restaurant was getting shipments from Detroit’s Wolverine Packing company. The Department of Agriculture’s Food Safety and Inspection Service does not have to advise consumers that the meat, in this case used in Angus Steak burgers as well as ground beef patties, was shipped to specific restaurants. As you were driving around the country, trying to choose a place to stop for lunch, you would have no way of knowing where you could safely stop for something to eat.
Finally, we advise our clients and our readers to exercise caution when ordering salads on the road. All but the highest category of restaurants depends on bagged salads that have, in the recent past, shown a higher-than-normal propensity to carry food-borne parasites and bacteria.
Q – We are off to Normandy this August with our 19-year-old son who is, of all things, fascinated by Impressionist art. We will tour the battlefields, but the main purpose would be to enroll him in some painting classes where they stress the Impressionist school techniques. Where would you suggest we stay to use as a base? We’re not on a tight budget and we also want to pick the best guide off the internet. How do we do this?
A – You will want to stay at Le Ferme Saint Simeon, a small hotel that was loved by many of the better-known Impressionist painters. Try, if at all possible, to book room # 22, where Monet spend some time. The hotel manager will be able to set your son up for classes in the painting studio. The hotel is owned by the Boelen family.
Do not try to choose Normandy guides off the internet. Many Normandy guides are sub-par. The best are former US military officers with personal knowledge of the region and an understanding of the real role played by this World War Two beachhead. Select an agent who has actual on-site offices in France that are in direct contact with the best guides.
Q – We have strong environmental interests both professionally and privately. We are rather interested in going to Costa Rica to see and enjoy some of the best most eco-friendly resorts and off-the-beaten path experiences. We want to be in the hands of people who will get what we’re about and who won’t be intimidated by our academic credentials. How should we approach doing this? We’re loyal to our travel; agent but she just doesn’t seem to be very up on this kind of thing.
A – Have your agent contact a company called Greenspot, run by Richard and Irene Edwards. They will coordi8nate through your agent and you will be in the best possible hands when you arrive. They devote themselves entirely to sustainable travel in meaningful ways.
Q – We are going to be in Paris later this summer. Our dream is to dine at Guy Savoy’s Restaurant. We tried online but that doesn’t seem to work. I hope this is not an inappropriate question, but is there any secret way to get into a restaurant of that caliber when traveling overseas? All the regular channels just never seem to work.
A – Many tourists make the mistake of trying top contact the chef/owner of a Three-star Michelin restaurant. In fact, every restaurant has a Manager of the Front-of-the-House operations which always includes reservations. In the States, that person is called the General Manager or the Director of Operations. In France, that person is, almost always, the Maitre d’Hotel. At Guy Savoy’s in Paris try contacting Hubert Schwermer, who holds this post. Don’t beg, but point out why the reservation means so much to both of you. There is a second tactic used by sophisticated travelers. Many of our clients will ask us to book them into the “best connected” hotel in a city. This will give you access to the hotel’s Concierge who, very likely, has a personal relationship with some of the city’s leading dining establishments. As the Foodie movement spreads and the Food Network ratings keep climbing, one side effect is that the number of guests seeking reservations at the world’s best restaurants has increased dramatically in the past five years.
Q – My wife and I have planned a trip that includes a number of days in Bangkok through one of the better tour companies in that part of the world. We worked with Pacific Delight directly. We’re under deposit for a trip in August. It may be hot but we’re both school teachers so we have to be back in late August. We’re under deposit and we are starting to get cold feet. Pacific Delight is saying we shouldn’t cancel. Please tell us what you recommend.
A – Well, first
The Thai army declared a military coup on the afternoon of 22 May. The caretaker government has been suspended and leaders of both pro- and anti-government groups have been detained. Military leader General Prayuth claims that the coup is “in order for the country to return to normality quickly, and for society to love and be at peace again”.
Although daily life in the country is largely unaffected, there are some measures that will affect visitors. There is a 10pm curfew in place and reports indicate that this is being strictly enforced, with unwitting tourists being sent back to their hotels after 10pm and local residents being fined or even detained for breaking the curfew.Moving around Bangkok is also an issue, with the BTS and MRT transit systems shutting down at 9pm, and the roads busy as people try to get home before the curfew. Otherwise, the country remains safe for tourists, although these are still early days and we have yet to see what response the various protest groups will make to the new military rule.
We do not think US travelers should be traveling to Bangkok at this time. You need to transfer your booking into the hands of a capable travel agent who can monitor the situation on the ground with updates, such as the one above, from offices with whom they share a working relationship through their consortium membership. You need to have the best available cancellation insurance. Take what the State Department tells you about Thailand with a grain of salt. You will get more accurate information from the Australian and British government travel sites.
Pacific Delight is a respected moderately priced tour operator. But you are paying the agent commission and since you’ve paid it, you ought to use an agent’s services. Interview several agents locally so you can meet face-to-face to transfer the booking.
We have real concerns about the military coup in Thailand. We think things will be clarified and perhaps peaceful by the time you are ready to depart. But you need to assume they may not be.
Finally, re-consider the entire trip. You ought to be visiting Thailand over the Christmas break. August is hot and humid to the extent that it will negatively impact your ability to enjoy this wonderful country.
Q – In late September we’ve booked a great itinerary on the Seabourn Spirit round-trip out of Venice for ten days. The cruise will visit ports in Greece and Croatia that we really want to see but it overnights at the end in Venice. The problem is we’ve been there twice before, once with a wonderful guide named Anna Ferrari. I wonder if you know her? Our question is, given that we feel we’ve seen Venice, is there anyplace nearby, something charming, that might have fewer tourists and would make a great day trip?
A – We don’t know Ms. Ferrari, although we suspect it is an assumed name. Many guides end their touring day making their guests feel like they have become fast friends. Some tourists will try to contact them at home, so some guides use, easy-to-remember, assumed names. If Venetian tour-guide Anna Ferrari exists, we can’t find her.
One of our favorite places to escape the predictable crowds in Venice is a fishing port called Chioggia, on a very small island on the southern end of the Venetian lagoon. There is a wonderful pedestrian street, Corso del Popolo, that runs through the center of town with some interesting small shops, cafes, and restaurants. If you stay overnight, you will love walking this street in the early evening as the locals enjoy their passeggiata. There are Adriatic beaches not far away in the Sottomarina district.
There is a boat service from St. Mark’s Square to Chioggia that runs from June through September, but it will not be operating in October when you arrive in Venice at the end of your cruise. Your best bet will be to use one of the direct buses that operate out of Venice. The rail trip involves several changes and will take two hours.
Q – We will be leaving in three months for a two-week cruise to Greece and Turkey with Sea Dream 1. Picking the cruise was easy, the ship only has 50 cabins and 100 people. But choosing insurance is tougher. How do we find the best deals on travel insurance?
A – We’re not going to tell you because you are asking the wrong question. If this were the Mayo Clinic site would you be asking us to direct you to the cheapest heart surgeon? You don’t normally want the “cheapest” anything when it comes to vacation planning, a reality that applies in spades when looking at comprehensive travel insurance. In fact, the most expensive policy is often, usually, the one that will actually protect you in an emergency. There are several good insurance companies with very similar rates. Your insurance discussion should be held with the consultant who sold you your trip – knowing about insurance options is an important part of every travel consultant’s job. Travel consultants are constantly updated on travel policies and they normally have vast experience dealing with issues related to insurance. You would need to know, for instance, which insurance companies are most active in fighting on your behalf and which firms will do a comprehensive review of a “coverage declined” decision at the request of a consultant. Look for two things upfront: Can you get the pre-existing condition waived? (Absolutely necessary for most travelers) and know exactly what amount of emergency evacuation is included. We would never recommend a policy that gave you a penny less than $50,000 of medical evacuation, the most likely serious expense travelers encounter.
As a general rule, although there are specific travel product exceptions, you want to avoid any policy sold by the tour operator or cruise line. You want to be represented by an independent insurance firm with solid long-term financial stability. That really narrows the field.
How many people fly the “cheapest” airline without ever considering the salaries paid to that airline’s pilots or the condition of the equipment they fly. This notion of “cheapest” is popular with the media but it is a silly way to approach something as serious as planning the best moments of your life – or insuring them.
Q – We would very much like to have your help with planning our ultimate trip, a celebration of my retirement from the financial world with a month-long journey that might include as much wildlife as possible in Africa as well as, if at all possible, the Amazon. We’re open to what else we might see but we really prefer the exotic. Our budget would be in the neighborhood of $250,000 but we’d like everything included and handled. We don’t mind traveling with a small group but we could never handle a long cruise or a typical group tour. We need this to be absolutely top-drawer. Our schedule is that we can go anytime in 2015. We want six months, at the very least, to thoroughly plan for this journey. We dread the long flights/delays etc. But that is, I suppose, something one must endure. Can you help us and do you have any initial thoughts?
A – The best approach for a trip of this sort is to have a number of conversations with the goal of knowing you well, your likes and dislikes, and then moving on to specific destinations and a recommended timeline. When we have created the perfect trip, we then get into some of the specifics of each day as in (full day or half day sightseeing, dinner reservations this evening (and what type of restaurant) etc. The next step is a First Itinerary. We then review, make changes, and design the final itinerary which you have approved.
But you may want to look at a specific trip that appears, to us, to meet a great many of your bucket list requirements. We would recommend that you talk to us about a new Around-The-World by Private Jet Tour being offered by Abercrombie & Kent next October that will include a luxury safari in Kenya, time on the Amazon River on a luxury cruiser, Easter Island, Papua New Guinea, the islands of Indonesia and Madagascar and all sorts of special touches such as breakfast with A&K’s owner at his home in Monaco. You won’t have the airport delays, all flights will be true First Class in your private jet with a hand-picked crew, and you will come out, in the long run under budget at $108,000 per person for 26-days. Custom arrangements can be done in virtually every part of the world but the travel convenience of these private jet programs is making them increasingly popular and most sell out quite quickly.
Q – We leave for a cruise to South America this winter and we’re already looking forward to it – except for the communications part. Is there any way to cut down on the cost of making a call while still using my regular phone (Android)?
A – There is one rather new technique that will save you big bucks. It is called data compression technology and it will save you money on the cost to download data as well as the high roaming charges involved in making overseas calls. The best of these programs is called Onavo Extend. You can download it to your phone for free.
Q – We love reading this site even though it is clearly aimed at the upscale traveler. I suppose we are about fifty-fifty upscale. But we just hate spending money we don’t have to for another inch of chair for eight or nice hours. For a 5-star hotel at the other end yes – but we just don’t think airlines that charge 50% more than their competitors are worth it. Can you tell us if there are certain airlines you would recommend for those seeking the very lowest Business Class or coach seats from New York to Europe?
A – There are more than a dozen so-called “budget”carriers across the Atlantic. We wouldn’t fly most of them. Here are the Top Five “True Value” airlines across the pond:
Icelandair – The upside is that you get a free stopover in Reykjavik. Service is professional – these folks have been doing this for years. But Rejkjavik is sooo worth the stopover. It is, in many ways, way cooler than many other cities in Europe. The downside is that Icelandair uses older 757′s. The best deals are in their upgraded Saga class eats. Bring your own food aboard.
Aer Lingus – The national carrier of Ireland has been beating the competition price-wise for years. Their advantage over Icelandair and other rivals, is the fact that they do fly wide body aircraft including the 767.
Air Berlin – They fly A-330′s with a tight pitch. But business class to Berlin or Dusseldorf is not bad with decent service and flat-bed seats. Both cities provide good transfer options. We like Air Berlin but they have limited routes from the US. Chicago/Miami/Ft. Myers/Los Angeles and New York are their current gateways.
Norwegian – This ten year-old budget carrier is unique and of major concern to the legacy carriers that ply the Atlantic routes. Norwegian is already one of Europe’s largest airlines. They use new Boeing 787 Dreamliners and provide some of the best service in the “True Value” category. They are able to achieve this by working with non-union crew. This has led most of the legacy carriers to oppose their entry into the US market at every turn. Current prices include a $204 fare to Copenhagen each way (includes all taxes/one way). This is the airline to watch. If they succeed in the US, the pricing guidelines for trans-Atlantic travel may well head downward. The best current value is premium economy at just under $2,000 per person to London and the Scandinavian capitals.
XL Airways France – This True Value carrier is owned by a French tour company flies A330′s to CDG Paris from Las Vegas, Miami, New York, and San Francisco. XL has also introdu7ced the only non-stop from the US to the gateway of Provence, Marseilles out of New York. As you might expect, these aircraft were designed to provide extremely tight seating for budget holiday package travelers. Expect extremely uncomfortable seating in exchange for your savings.
Q – Don’t know if you can help with this, but would appreciate it if you can help. I am not a vegetarian but my fiancé and I do not eat meat. We do eat chicken and fish. We will be in Paris for six days in August and we would love to know that we have sampled at least one really good restaurant that could accommodate our needs. Fancy white tablecloths are not necessary – just great food. If you help us we’ll write you back a report on how nice the French treated us. We’re in our thirties, fairly comfortable financially, and, our parents, say, rather demanding.
A – No need to do the report. We’ve called the French and told them about you. We know how you will be treated. We think the restaurant you will really enjoy is Le Coq Rico which is modern French and totally devoted to interpretations of pedigree poultry. If you want to have the best chicken dish of your life, order the whole roasted Bresse hen. As almost an aside, one well regarded Parisian critic ha said that the side dish French fries are the best he has ever eaten. For dessert, you’ll want the ile flottante, a heavenly meringue that is sleeping on crème anglaise. The address is 98 Rue Lepic.
Q – We will be leaving for a European Cruise booked through Regent Seven Seas in three weeks. We booked the air/sea program and paid extra for an air deviation. We were flying United Airline on a flight from Atlanta that is actually going to be operated by Lufthansa. We have a connection in Frankfurt to Istanbul, also on Lufthansa with a United flight number on a code-share.
Yesterday, we were advised that our seats had been taken away and re-assigned. We are now seated in different rows in middle seats. We had everything confirmed in writing and are furious about this. How could it happen and what can we do about it? We are being told to wait until the day of departure when something may open up. I just don’t think that customers realize that this sort of thing can happen.
A – You’re right – flyers think a confirmed seat means it is “confirmed” when, in fact, it doesn’t. . For those booked in economy seating, this sort of thing happens with some regularity. It almost never occurs in Business or First. Here is what likely happened:
Almost all seat changes occur for one of two reasons: They may have needed the seats you were holding for elite status flyers. Or, there may have been a change of equipment, a different type of aircraft or version of the aircraft assigned to your flight. When that happens the computers take over and rather haphazardly assign open seats.
Your flight is currently on airport lockdown. That means that the flight is showing full and no airline employee can get into the seating chart to make changes until 24-hours prior to departure. Lufthansa tells us that on transatlantic flights involving the Airbus 443, which we believe is your assigned aircraft, 30% of all seats remain unassigned until the day of departure. If you try calling 24 hours, to the minute, prior to your scheduled departure you will likely be able to change your seats to two together. If that fails, get to the airport at least two and a half hours prior to departure for early check-in. We would expect that your seats would be changed at that time.
This does not strike us as a problem caused in any way by Regent. Cruise lines. But Regent should be following up with their contacts at Lufthansa to see if they can get this cleared for you prior to departure.
Q – We have read that Iran is a great destination with friendly people and a great deal to see. Wonder if you agree? We’ve been looking at Travcoa and Mir Tours. They each seem to be operating two departures this year. Which of the two passes your “legitimate Tour Operator” Test? Really enjoying the site but wish there were more on the various tour operators and the programs they offer. That would be great consumer information if accurate and professional ratings could be included.
A – Both Travcoa and Mir pass our tests with flying colors. Each has been around for a long time. Mir specializes in Eastern and central Europe. Travcoa is a more deluxe tour operator who we recommend highly. But Travcoa is quite expensive given what is included and the category of accommodations used.
Unfortunately, both companies have sold out their departures this year. All four dates are fully booked. Too bad, because we are in agreement that the personal contacts you would have on this journey might well make up for any pre-trip fear factor you might experience. Iran would be a fascinating destination for those with an open mind. It also might be a good idea to visit before they fully develop a nuclear delivery system. Just a suggestion.
We have not rated specific tours because we think it would be far too subjective. The assigned Tour Director and the make-up of the group might change the review of the tour from one departure to another. But we truly appreciate your feedback.
Q – Over a period of about 24 months, we’ve noticed that when we start planning our flights for vacation it seems that the prices have always gone up when we are ready to book, often just a day or two later. It happens too often to be a coincidence. Any recommendations or are we just plain nuts?
A – Actually, you have made a fairly sophisticated and little-known discovery. Airlines have developed software that will insert cookies on your hard drive. It alerts the airline that you are interested in particular flights and the software is programmed to raise the price when you finally go to book. It is our understanding that this is not, currently, illegal, Your behavior online is carefully monitored and stored and it can and will affect the price of items, like an airfare, that have been the subject of a previous search. The solution is to disable your “cookies” just prior to initiating an online fare search.
Q – We have a rather unusual situation. We are traveling with friends on a Baltic cruise this July that includes three full days in St. Petersburg. My mother is quite ill and there is the remote possibility that I could be called during the cruise with the need to fly out of Russia in a hurry. Our travel consultant has set us up with a full itinerary of specially created tours. The Visa will be included. Is there any reason why I need to apply for a separate visa in addition to the one being provided?
A – Yes, in your specific set of circumstances you will need a separate visa. The documents issued by your consultant’s ground operator in Russia will cover you as long as you stick to the proscribed sightseeing program. But you are not covered for independent travel to the airport or, for that matter, for flights out of Russia. Your visa from the tour operator will only cover you for arrival and departure by ship. So, in the unlikely event that you get the call and have to fly out immediately, we do want you to have an independent visa covering such an eventuality.
Q – Realize yours is not an airline site but I always wonder about the cleanliness of the blankets I find all wrapped up, nice and tidy, on my seat when I am flying Business Class internationally. I’d love to know how often those blankets are actually cleaned? I start itching just thinking about it.
A – It turns out that blankets used by airlines are far more sanitary than the blankets that adorn your hotel room bed. Our favorite frequent flyer web site, Viewfromthewing.com recently tackled this subject. In the case of American Airlines, blankets are not put back into cellophane. The blankets are collected and sent off to cleaning contractors in major hubs who clean them and then repackage them. It is safe to assume that any airline blanket sealed in cellophane has not been used by other passengers. Hope that helps with the itching.
Q – We’ve been following traveltruth for the past two years and we love every bit of it – but there is one question I don’t think you’ve ever addressed. When is the best time to get awful assigned seats changed to something better? Whenever we call the airlines they say the seating is “closed”.
A – Airlines, bless their hearts, close their seating down when their computer software tells them that just about all of their sucker seats are gone. This means regular folks coach seating. But every airline holds some seats for their most preferred elite status flyers. So the trick is to try to get those seats when they are released. This is what the pros do:
Set the airline on speed dial and sit down with a watch that is accurate. At exactly 23 hours, 59 minutes and 59 seconds prior to your departure time, hit speed dial. Better yet, use two phones. Seats are released for general sale at precisely 24 hours prior to scheduled departure from the gate. By the way, this call will also serve to reconfirm your flight, not a bad idea when the airlines operate under rules that allow them to take your seats and offer them to an Elite Status flyer. Always ask for an e-mail confirmation of anything promised to you in airlines reservations. It turns out the ad about “The Friendly Skies” was, alas, just an ad, not a statement of policy and practice.
Q – We will need to make a payment to Celebrity Cruises for our final payment for a two-week cruise to the Mediterranean. We booked it directly with Celebrity and there seems to be some confusion about the credits we were given when we booked with their agent, Joseph. I think we should be allowed to take the credit off the price but Celebrity is trying to get us to pay the full rate. Who can I turn to for help with this? Can I still get another travel agent involved with final payment only three weeks away?
A – You have made a direct booking with a commissioned salesman in a cubicle whose job is to maximize revenue for his employer. Celebrity will charge you the commission meant to compensate your travel agent. That’s the bad news. You’ve been suckered. The good news is that you may still be able to turn this reservation over to a professional cruise consultant since you have not yet made final payment. Since the travel consultant commission is built into all cruise pricing, it is unlikely you will have to pay anything for professional services.
There are two kinds of credits. If a cruise line mails you a credit because something happened on your last sailing, you can take the amount of the credit off your final price. But if you have received an “On-Board Credit” you may not deduct the value from your cruise price. The on-board credit, which we suspect you have, is simply applied to your final expense account aboard the ship. It is deducted from the amount to be charged to your credit card for on-board activities, drinks, medical treatment, spa services, gift shops etc. Hope this is helpful. Probably best to never book directly again. You should always have an advocate when purchasing travel services – things can and do go wrong.
Q – We were at a friends house last night doing some Pinot Noir blind tastings accompanied by s’mores when the subject of credit ratings for countries came up. A Wall Street player in our group said that he believed that credit agencies that rate businesses also rate countries. I’d really be interested in which countries get the highest ratings if you could chase that down. If you do, we’ll invite you to our next party, “Chardonnay and Cannolis.” We’re up in Westport.
A – We really like your themes. Well done. It sounds like no one in the neighborhood appreciate a fine cheese selection.
Your friend is correct. Several major ratings agencies have identified a select group of nations that have achieved the highest financial health ratings form the three major agencies. They are: Canada, Finland, Germany, Luxemburg, Australia, Singapore, Norway, Sweden, Switzerland, and Denmark.
These countries could, in our view, form the basis for a travel bucket list of countries you need to get to know better. Each has excellent healthcare, low or non-existent poverty, and high level accommodations and cuisine. It is also interesting to note that none of these countries has a serious pollution or crime problems so travel is intrinsically safer than staying at home.