Q – I am extremely interesting in flying United to London in the new Polaris Business Class Seats. Believe it or not, the reservations person I spoke to couldn’t tell me which of the flights this May will have the new seats. Are the new seats worth it – I seem to hear they are wonderful.
A – The Polaris seats have some improved posture and support features but it is less the seat than the concept that every Business Class passenger gets an aisle seat and a lie-flat bed with the new seats. There is also a rather nice soft goods product that United has designed using bedding and duvets designed by Saks Fifth Avenue. But we seriously doubt the seats will be installed this May on your intended flights. This is a process that will be worked on one plane at a time and the complete rehab of United’s Business Class will likely span two years. You will, however, get to sit in United’s old-fashioned angle-bed seat while hugging a few pillows from Saks. As the bible says, “hard goods take much longer than soft goods to install.”