Q – Our cruise on Royal Caribbean has been changed from an Eastern to a Western Caribbean itinerary. I am not really thrilled with the ports and wonder if we are entitled to some sort of major discount for this change in itinerary. It wasn’t what we signed on for and we didn’t cause the hurricane. Don’t you think we are entitled to an “Inconvenience Refund”? I can;t believe how these cruise lines hide behind Irma to make all sorts of changes.
A – Yes, it really seems unfair. Why weren’t you given the choice of sailing to islands that were unaffected by the devastation when you could have kept to your original itinerary. Of course if you had, you would not find any port tours operating and your only option ashore would have been to help with the rescue plans in some way. In fact, Royal Caribbean sent ships to San Juan and rescued thousands.
But here’s the thing. Since you didn’t cause Hurricane Irma and you will admit that Royal Caribbean didn’t cause it, we think you should find the person responsible and have them assist you with some “inconvenience money.”