Traveltruth Responds to Your Travel Questions
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- GREEK FAMILY SPECTACULAR
Q - We have a rather large, tightly-knit Greek family (so what else is new) and we're planning to go to the islands in 2016 for a two-week spectacular trip. We thought it best to start now. Of course we'll have all age groups and some will want to do their own thing. We have some decent financial reserves for this trip and were wondering if you could provide a few ideas we may not have thought of that we could bring to our travel agent.? We will likely number 23.
A - Sure. We've planned numerous family gatherings of this kind and we have some specific suggestions: Start with these and have your agent think about including them in your itinerary:
Rent a yacht, preferably in the Cyclades island group, and spend six nights touring the best islands. Nothing will bring the family closer together, the per person cost will be manageable, and the crew will do all the work.
Try to get the family to an authentic wine village where they can join the locals in the harvest celebration while stopping their bare feet to crush grapes for next years wine.
Have the younger folks hike the Samaria Gorge on Crete. The hiking is memorable and the scenery is fantastic.
As a great finish, before flying home from Athens, charter a few helicopters and fly the family above the suspended in air" monasteries in the rock pinnacles of Meteora. Four of these impossible to get to structures still house small, monastic communities.
Do remember that you will want to carefully consider taking over entire restaurants for a party each night of your trip. That will involve a good deal of planning but the results will be well worth it.
You should start planning this trip fourteen months prior to departure.
- CAN WE DO A CUSTOM BEEMER TOUR?
Q - We have three BMW's in the garage. For our next trip to Europe, we'd love to have a custom trip arranged where we might drive a Beemer on some of Germany's best roads, with frequent stops for beer and Brotzeit. We know what we want - we just don't know how to begin. Awesome site unlike anything we've seen on the internet before.
A - Start your vacation in Munich. We would suggest that you, first, fortify yourself at the Hofbrauhaus with a private insider's tour, then rent a late-model, high-performance BMW and drive some of the great back roads of Bavaria and then head up into the foothills of the Swiss Alps. The scenery will blow you away. And please drive responsibly, which, in Germany, means keep it under 90 on the straightaways.
In terms of beginning, find a travel consultant, not a travel agent, you can trust and inquire about their affiliated offices in Germany. If they don't have one - move on.
- A PHOTOGRAPHER'S DREAM TRIP
Q - Please don't use my name but you can say that I am a fairly well-known amateur photographer whose work has appeared in several major publications including AFAR and National Geographic. But I have a day job that finances our photographic journeys. My dream is to take some great photos of Japan's Mt. Fuji. It seems there are some wonderful lights in the distance if you choose the right spot. Is there any way you might advise us as to where we might go to get the best shot and who we ought to be booking this with to go exactly where we need to go?
A - Nice to meet you. We've got several photographers on staff whose work appears on Instagram and Pinterest. We did not know the answer to your question but we have contacts with the best travel specialists in Japan. They recommend that you try to take your pictures from Lake Ashi in Hakone. They promise amazing views with the lighting background we think you are seeking. We would suggest that you plan the trip with someone who is part of one of the best consortium groups such as Virtuoso, Signature, or Ensemble. Inquire about their offices in Japan.
- CAN WE TURN JAMAICA INTO A MEMORABLE VACATION?
Q - We're really into traveltruth but we feel you seriously shortchange the Caribbean. There isn't much objective information about the islands online - they all use the term "paradise" interchangeably. In three months, we're off to Jamaica on a corporate reward trip including accommodations at Rose Hall. But we keep hearing negatives about the island. How we spin this trip so it is awesome?
A - You could go out to Bob Marley's house and just inhale for a half hour. But better to play one of Jamaica's excellent golf courses, go horseback riding on the beach, get set up for a few hours with a picnic lunch on a deserted beach, and definitely go for a ride on the "Country Bus" to meet the real Jamaica. Stay away from anything touristic and make contact with a great travel specialist or the Head Concierge at Rose Hall. Watch yourself at night if going "off-campus" but do dine-around. Here are some recommendations for dinner:
- Sugar Mill Restaurant (Montego Bay; tel. 876/953-2314):
- Norma's on the Beach at Sea Splash (Negril; tel. 876/957-4041):
- Rockhouse Restaurant (Negril; tel. 876/957-4373
- Bloomfield Great House (Mandeville; tel. 876/962-7130):
- SHOULD I LET MY DAUGHTER GO ON A CRUISE?
Q - Thank you for the information you give about some of the things you need to be careful about on some of these cruise ships. My 17 year-old daughter has asked me to let her go with a friend on a three-night Royal Caribbean Bahamas cruise. Her friends mother will be going, but she has three other children and is traveling with other family members, so I just don't see how she would have time to watch out for my daughter. She really wants to go and I am leaning toward letting her. Can I assume the crew will keep an eye on any young people who seem unsupervised? No one in our family has cruised. Please respond as soon as possible.
A - The cruise industry has not, for rather obvious reasons, been interested in discussing crime, particularly crimes of a sexual nature, that take place on the high seas. Crimes aboard cruise ships include rapes of passengers by crew members. An attorney who represents many of the victims of on-board crime, reports that there were 959 crimes at sea reported to the FBI during one 18-month period in 2011 and 2012. Specific allegations regarding NCL, Holland America, and Royal Caribbean and others can be examined on the web site www.cruiselawnews.com.
We urge you, in the strongest terms, not to allow your daughter to travel on a mass market mega-ship unless you, or a member of your immediate family you can trust, accompanies her and provides full-time supervision. Ships with thousands of guests, none of whom has to go through any background screening, serviced by a largely transient crew that is denied basic rights under US labor laws, is a recipe for disaster. The fact that these ships operate in international waters under phony out-of-country registrations of convenience, is even more cause for concern.
It is true that the vast majority of cruises are incident-free. But it is also true that the industry has done everything possible to hide the facts of on-board crime from the public. We just don't see any travel agent or cruise sites discussing these issues in-depth. Somehow, consumers feel that "you get what you pay for" does not apply to cruise vacations. It does, particularly as concerns crew background, training, and crimes against passengers.
- BIG MOVES TO EUROPE
Q - We have always had a desire to sail the world's largest ship for a week or so. I've heard Royal Caribbean and Carnival ships are huge but we literally want to sail the biggest next summer. Can you tell us which ship that would be?
A - The Royal Caribbean Allure of the Seas is, by two inches, the largest vessel currently afloat. She is 225,000 gross tons.
In a rather surprising announcement, Royal Caribbean announced that it is taking the Allure out of the Caribbean next summer and basing the ship in Europe in 2015. This is a hedge bet that they can fill the ship with a mix of guests from the US and Europe. You will be able to do a seven-night itinerary between Civitavecchia (Rome) and Barcelona.
It will be an intimate experience you will share with 5,398 fellow guests. But we suggest you do not walk into a bar and shout "drinks for everyone."
- WILL WE BE ABLE TO GET AWAY ON AMERICAN CHRISTMAS 2017?
Q - With all the problems we've been reading about involving American Airline's bankruptcy and this pending deal with US Airways, we are wondering if keeping miles in our Advantage account for a planned major Christmas trip in 2017 is a good idea?
A - The merger with US Air went through last year and American Airlines profits are soaring based on higher ticket prices and relatively low fuel costs. The new AA made profits of $436 million in the 4th quarter of 2013 compared to a loss of $42 million a year earlier. So don't bet against American.
As to your mileage bank. We recommend storing your miles in one of the better credit card depositories, preferably one that give you a bonus when miles are cashed in. Choose a credit card that allows you to accumulate miles and then, whenever you choose, to have them applied to any major airline. In other words, you only tap into your mileage and transfer miles to the airline when you are about to purchase a mileage ticket. Never let miles languish in an airline frequent flyer account.
By the way, it is highly unlikely you will be able to purchase mileage awards on American for travel over the Christmas Holiday in 2017 or any other year.
- WHAT IS THE BEST WAY TO GET UPDATED GATE INFORMATION ON MY iPHONE?
Q - I know the airlines can notify you of an assigned gate or change, but is there any single source I can use all of the time to get information without having to trust my airline to update me?
A - There are two apps that are quite good and both have a basic version free. Try Iflyairportguide or gateguru. They will give you security checkpoint times as well as gate assignment at all major domestic and hundreds of airports around the world. If you fly frequently, we would recommend the "Pro" version.
- SHOULD WE CANCEL OUR ROYAL CARIBBEAN CRUISE?
Q - We've been listening to the horrific news reports about the virus that got everyone sick on the Royal Caribbean Explorer of the Seas. We have never cruised and are scheduled to take our first stab at cruising this October with two other couples from our church. As luck would have it, we're booked on the same ship. My husband and I can't fathom what it must be like to be sick at sea like those poor people and we are thinking about cancelling our cruise. Just how high is the risk of it happening on our cruise? We booked directly with the cruise line and the agent handling our reservation seemed to downplay the incident. We can use a little travel truth.
A - Well, first of all, every traveler is entitled to an honest and straightforward response as regards issues of personal safety and hygiene. When that doesn't happen, it makes our blood boil.
The 600 or so guests and 95 crew on the Explorer of the Seas were suffering from a "Norovirus". A norovirus can be passed through contact with a person who has it. It can be passed by drinking or eating an item that is contaminated. It is also possible to get it by just touching an area that has been tainted.
Norovirus outbreaks are common and generally unreported when they happen off cruise ships. They occur in office buildings, stadiums, concert venues, movie theaters, and shopping malls. An outbreak can be triggered by a single carrier and the disease can infect and spread rapidly. The illness usually passes in a few days but it is debilitating and serious when it occurs.
The percentage of norovirus outbreaks is significantly higher on larger cruise lines, particularly those that cater to a mid-range and budget travelers. When you are on a ship carrying several thousand guests, each of whom paid an average of $150 per day for their cruise, logic would dictate that on-board services do not rival those provided aboard ships costing three and four times that amount per day. Personally, when we travel with our families, we avoid mega-liners with thousands of guests. Of course, when we are working on a story or inspecting one of the large ships for our client reports, we try to pack a few quarts of Purell, sani-wipes, and we wash our hands twenty times a day.
If you believe that a budget cruise line provides the same levels of cleanliness and vigorous safety inspections found on a smaller, more expensive, luxury vessel, you are being naïve. But this is an extremely complex subject because it is likely that the virus on the Explorer and most of the other viruses reported on other lines such as Carnival, Princess, and NCL. were brought onboard by guests. So, one could argue, how hard the crew works to keep the ship clean and sanitized is largely irrelevant if an infected guest is coming onboard.
We think you should cancel your cruise. We do not say this because we think you will get ill. In fact, Royal Caribbean has a fairly good record when it comes to issues of sanitation and hygiene. We think you should cancel because you are already experiencing anxiety about a vacation you should be looking forward to with great anticipation. Instead of a floating mini-city, try to find something more intimate and refined for your first cruise experience.
By the way, for the record, we've experienced more than 130 cruises and we have far more concerns when visiting indoor shopping malls and movie theaters.
- A 'PUT YOU ON THE SPOT" QUESTION
Q - Over the past two years, you have kind of spoiled us with the candor of your responses in the Q&A section of your site. So let me pose a question that may put you on the spot. I have to fly rather frequently to Europe where my company has several factories and storage facilities. Sometimes I fly United, sometimes American, etc. I have no loyalty and earn miles with everyone. But I'm wondering which of the major US airlines now has the best overall service in Business Class across the pond? If you don't wish to answer we'll still follow traveltruth.
A -No worries. Delta has the best current overseas onboard service to Europe in Business Class of the three major US carriers. But we would advise that you not make too much of the service variations, instead, it would be wise to concentrate on the type of aircraft and whether or not the beds are true Lie-flats. The 777 is a far better comfort option than the 767.
- I AM A TRAVELING CFO. WHAT IS BEST WAY TO COMMUNICATE WITH OFFICE BACK HOME?
Q - Interesting and honest responses to other questions lead me to ask you if you know of any services that will make my life easier as I travel the world and frequently have to call in from abroad? I would also like to video conference from time to time. As a CFO in the pharmacology field, I need to set an example in terms of frugality so Io guess I'm asking what is the best way to keep in touch on the cheap? But it has to work.
A - There are now multiple options for keeping in touch on a wide variety of platforms. But here is a quick summary you may wish to discuss with your IT people:
01 - If you spend time in a single country, a separate cell phone with a local sim card works best.
02 - If you travel all over there are services such as Telestial.com that deliver a phone package that works in more than 100 countries at substantially lower rates than you would pay with an American carrier.
03 - Don't discount SKYPE. It keeps getting better because WIFI is available nearly everywhere and you can video conference for an amazingly low price.
- VACATION.COM VERSUS VIRTUOSO, VERSUS SIGNATURE
Q - We worked with an agent who was in the Virtuoso Consortium for many years. We now have a new agent who is in something called Signature. Meanwhile, our best friends use someone connected to Vacations.com who just got them a wonderful upgrade at the Hyatt in New York. Each of these groups seems to get their members hotel upgrades and cruise deals etc. What are the real, if any, differences? It is all pretty confusing and I understand it has something to do with commissions.
A - Each of these organizations is respected and each strives to design amenities for its guests. Signature and Virtuoso tend to do more high-end business than Vacation.com, which is the largest agent consortium. Signature is owned by its agent members, Virtuoso is a privately held for-profit corporation. Generally speaking, we would say stay with your Signature agent if you are happy. Working with a top-flight professional is likely to be a more significant choice than which consortium they personally support. Every one of the more than a dozen major consortium groups tries to secure the best commissions for their members.
There is one caveat. If you do high-end, private touring, and you rely on working with the very best overseas office contacts through your agent, Virtuoso and Signature are the better choices.
- DO WE REALLY NEED AN INDIAN VISA?
Q - We are on a Crystal cruise to Malaysia and Singapore that stops for the day at Port Blair, in the Andaman Islands, which technically belong to India. We just learned it will cost is $334 and a whole lot of paperwork, plus sending our passports to the Indian embassy, in order to get cleared to go ashore. Is it worth it?
A - No.
- THE OCEANIA MARINA SAYS IT HAS GREAT FOOD. DOES IT?
Q - We are mid-town Manhattan Foodies, quite used to choosing from America's best restaurants, many with world-famous chefs. We are considering our first experience at sea and friends tell us they've read that Oceania has the best food. We shop at Zabar's and we dine at Le Bernadin at least once a month, if that tells you anything. Will we be disappointed if we choose to sail on the Marina?
A - Well, since you're from New York City, we are going to assume you may be disappointed in everything. But putting that cultural characteristic aside, we think you might be able to squeeze out a fine experience aboard the Marina. Jacques Pepin is the line's supervising chef. His namesake restaurant features Coquilles St. Jacques and a delicate Dover Sole. La Reserve serves small group chef's choice dinners with course-by-course wine pairings. And Red Ginger does relatively authentic Pan-Asian with an emphasis on Malaysian cuisine such as Penang Beef Curry. So yes, you can dine quite well on an Oceania ship.
Do they have the best food at sea? On any given night the answer can be yes but we would rate Crystal higher. But the Marina or the Riviera are the proper choice for foodies, partially because the ship features a dedicated Culinary Center with 24 work stations, countertop grills, and gas burners. Guests can take featured culinary shore excursions, purchase goods ashore, and come back to cook them onboard.
But you may find that getting in to one of Manhattan's top restaurants is a tad easier than assuring yourself dining reservations at the Marina's smallish specialty restaurants. Make certain you are able to deal with this frustration before you sign up, along with some other lifestyle sacrifices you will need to make when you cruise. Is it all worth it? Just remember that 94.6% of first-time cruisers repeat the experience within 24 months.
- WHERE DO YOU FIND THE BEST TOUR GUIDES, ON ESCORTRED TOURS OR BOOKING PRIVATE ARRANGEMENTS?
Q - Having just received my retirement "papers", my wife and I are off to see the world for the next twenty years. That is of fate, my knee joints, and arthritis, all permit it. The few trips that we've done abroad were a mixed bag, and we found that so much is determined by the quality of the guide. Love this site and but we've never heard you address this issue. Do you get better guides on escorted tours or when you pay for more deluxe private arrangements.
A - Excellent question. Generally speaking, you will get the very best guides on a higher-end escorted group tour. Here's why: Almost all guides are contracted. If they can secure work with a well-known tour operator who is going to be doing multiple departures of the same tour, they can depend on a full season of work. Most of the better guides prefer looking after groups because the tips they receive from a happy bus load of guests can be many times greater than the tips they would receive from just one couple.
There is, of course, another view. Some of the better tour guides think it is below them to escort groups of folks and to play to an "audience". It is sort of like bragging to your friends that you just had a great dinner at Applebee's. Guides love to brag to other guides that they just showed Justin Timberlake around the Medina. They prefer customizing their commentary and really getting to know one or two couples at a time. The best guides can receive both salary and tips and the very best book up months in advance and can get you around crowds and bureaucracy.
If you would like the best possible, genial overview, we think one of the guides associated with one of the Top Ten rated escorted tour firms will best meet your needs. If you detest crowds and have a particular sightseeing agenda, private guides can absolutely make a trip exceed your expectations. o note that every escorted tour member evaluates their guide in writing. The bad ones are quickly weeded out, a comforting thought given your investment. Have a wonderful retirement.
- WHICH PORTS IN ISRAEL ARE BEST FOR CRUISE PASSENGERS?
Q - Now that the Iranians have promised not to build nukes and the Syrians are dismantling their nerve gas depots, it is time for a family cruise to Israel we've been putting off for close to 20 years. We're not worried, if you're not worried, about taking our teens, 15 and 17, to Israel on a cruise this summer. Before we start our search, please tell us what we should be looking for in terms of ports in Israel. It appears there are several places a ship can stop and we want to see as much as possible.
So first, would you bring your children to Israel right now and what port is the best for a family that wants the best bang for the buck?
A - Actually, you might want to consider taking your kids to Israel and leaving them there for a few years. They will find an absolutely lovely country carved out of the desert, with history, great schools, a serious culinary environment, and a people dedicated to squeezing every moment out of each sun-drenched day. Of course you should go - you should not have waited this long. Travel in Israel is far safer than in many areas of the US and the Israelis are better drivers. As driving accidents are the most serious danger in virtually any country you visit, the statistics on Israel are quite good. By the way, Tel Aviv, is a hip, beautiful city, with an incredible night life that attracts travelers from all over the world.
There really are two major ports in Israel. Ashdod is on the West Coast, in the middle of the country within driving distance of Jerusalem and the Dead Sea on the eastern border. Tel Aviv is north of the port, along the coast.
The second port in Israel is Haifa which is in the northern portion of the west coast. The Golan Heights are due east on the other coast. Haifa is an easy ride to Nazareth.
The bottom line is that Ashdod is the preferred port.
- iPHONES AND PASSPORTS IN CUBA
Q - We are really excited to be going on one of the first scheduled tours to Cuba. We just signed up but we had two immediate questions. Will our iPhone work in Cuba and what do we do with our Passport? Will we be carrying it with us?
A - You will be able to use your iPhone and you will not need a converter. Service people in the hotel or even in restaurants will be able to charge the hone for you, if necessary, Carry at least one full copy of the picture pages of your passport with you, including photos copies stored on your phone. You will leave your passport in the hotel safe. All Cuba "People to People" Tour Operators provide full documentation as your departure approaches. No worries. Just expect a more-or-less regimented tour experience led by a "true believer." One important cultural note: Duck Dynasty is now quite popular in Cuba, and if you get cable in your hotel, highly likely, you will be able to watch Uncle Si dubbed in Spanish.
- AMERICAN VERSUS UNITED TO LONDON
Q - We are going to be attending a conference in London next month and we're trying to figure out whether we should be booking our air on American or United out of Chicago. The seating in Business Class is really important to us and we are wondering which of these has beds that will allow us to stretch out? It looks like we will be flying a 777 on United or a 767 on American. Are the beds all the same?
A - We were in a great mood here until you asked about airline seating. It is a rather upsetting topic because they are definitely not the same. There are no industry rules or even "norms". Airlines buy a "shell aircraft" and then customize it with seating that meets their needs. Financial needs almost always come ahead of aesthetic needs. When flying, you can analyze exactly what your seating options are going to be. We keep a book on our desks that we constantly update with seating stats on every aircraft operated by every one of the world's important airlines. It is currently 47 pages.
The American 767-300 offers a seat width of only 18.5 inches. We would expect that in coach - not Business Class. The aircraft does not have lie flat beds. American has equipped this aircraft with Angle Lie Flat beds. That is a big difference. On any flight over five hours, we think you should look for true, 360 degree horizontal, lie-flat seats. Frequent travelers report that angled beds that do not allow them to lie flat, as you would at home, are far less desirable than true "Lie flats". Airline marketing lingo tries to confuse the consumer as each seat has "Lie Flat" in its nomenclature. The question you need to ask is "true lie flat or angled lie flat seat?"
The United 777 200 Series will give you true Lie-flat beds plus 20 inches of seat width. But beware, one version of the United 777, the V3 model, has Recliner Seats in Business and doesn't even have beds. On your routing, however, you will have better seating on United in Business Class.
One caveat. If you are flying American overseas on a 777-300 ER Series aircraft, you will have true Lie-flat seats as well as 26 inches of seat width, clearly preferable to United's configuration. So it all boils down to the exact type of aircraft you are flying.
One more - final caveat. Our experience tells us that airline reservation agents are not always a good source of accurate information about seating details. Do not try to get comparative seating statistics directly from the airlines.
- WILL AN ATLANTIC HURRICAINE BANKRUPT OUR VACATION?
Q - Our family of five is booked on a Crystal Cruise to New England and Canada in top suites in Mid-October. We booked this cruise largely based on the traveltruth ratings, the most honest we've found. But given our substantial investment for two doubles and a single all upper decks, I am concerned about my lack of ability to cancel close in should a hurricane be forecast. Two questions - how likely is this possibility during mid-October and how do I best protect my investment?
A - Long-term weather prognostication is a dying art. There are just too many exceptions to the old weather rules since we've started to see the effects of major weather pattern changes (our conspiracy nutjob readers hate it when we say "global warming") Theoretically you should be safe cruising the coast of the Atlantic in Mid-October. But storms are possible. You can protect your investment by taking out one of the "cancel for any reason" riders offered through your consultant from Travelex or TravelGuard, two of the better travel insurers.
- ANYTHING COOL AND HIP IN THE CARIBBEAN?
Q - My boyfriend and I are professionals in the fashion industry in New York and we are in dire need of a Caribbean getaway sometime in December, perhaps over the Holidays. We like hip resorts with progressive food and rooms with modern design touches. We also have rather high expectations about service, a rare commodity, from what we understand, on the islands. I'm a Vegan, if that makes any difference. We'd be bringing along some work, but mostly, this is a vacation for soaking up the sun and relaxing with a little Buddha music in the background. Any suggestions?
A - First, do this so you are home by the 18th of December. You will save a great deal of money, more than enough to pay for a second vacation, and you may actually be able to get some seats on an aircraft. The resorts we are recommending are either sold out or close to it for the Holiday period.
We think you should concentrate your search on Parrot Cay or Gransevoort in the Turks & Caicos. Check out Jade Mountain or Ladera on St. Lucia. Finally, you might love the vibe at the Eden Rock on St. Barts. Have your consultant get you the actual hotel inspection reports of each of these properties so you can make an educated decision. And please, be back by the 18th. The "amateurs" start arriving on the islands that afternoon.
They have vegetables in the Caribbean. In fact, Bob Marley used to smoke them. No worries.
- WHY NO REPORTING ON THE REAL SCENT OF PARIS - URINE?
Q - My husband and I have just returned from a week in Paris. We were rather amazed at the number of homeless people on the streets. We had been there in 1994 and it was nothing like this. The smell of urine is everywhere and people are just setting up cots on the sidewalks all over the city. You should tell your readers about this as it really impacted our memories of Paris on this trip. You go to Paris for the perfume - not this! Any idea why this is happening?
A - It is a problem, but we still rank Paris as one of the planet's most beautiful cities. The fact is that homelessness in France has doubled in the past decade, the result of a shrinking economy and an influx of poor immigrants who can't find work. Our experience is that most of the homeless are in the main tourist areas looking for handouts. Part of the explanation as to why this is more of a problem in Paris than it is, say, in London has to do with cultural attitudes toward begging and homelessness. Under London law, you cannot stay in one place in the street all day and sleep there in a tent etc. It is against the law. There is no criminalization of homelessness in Paris. In fact, studies in Europe have shown that the French are the most tolerant of the down and out because they have this deep-seated feeling that it could, one day, happen to them.
- TWO QUESTIONS REGARDING FREE AIR AND USING AN AGENT VERSUS BOOKING DIRECT
Q - Hi - I have spent some time on your site, and I have to thank you for the effort you put in, and the advice that you provide - it is a great resource. I have seen a couple of comments or recommendations in regards to cruise vacations that I would like you to expand on, if you could.
The first is that for 'air-fare included' cruise lines, a client would be better advised take the credit and book their airline tickets directly. Can you really do better than the cruise line (and is the credit they offer really enough to let a client do so?) The second is that a client should deal through a travel agency, rather than booking directly with the cruise line. Why - especially with the "miracle pricing" you have alluded to - isn't that only available when you deal direct?
A - Thank you for visiting www.traveltruth.com We have been gratified with the response worldwide given that we have never sent out a press release announcing the site. You asked two questions that would require lengthy responses. But for now, we hope this suffices:
01 – The question regarding air is “It Depends”. Every cruise line air department operates differently and each negotiates its air contracts differently. The top lines normally negotiate better fares than are available online. But they may negotiate these fares more than a year in advance of your actual cruise date so they have no way of knowing of their offer will be "average", "outstanding", or "terrible". They can only guess. We've seen, for instance, round-trip Business Class airfare offered for $1990 per person. That s a savings of more than $2,000 off the prices we are currently seeing on most European routes. For coach fares, most studies have shown that internet sites are actually higher than the airlines own corporate sites. Air strategy is something you always need to discuss with your consultant. There are a great many variables and every air scenario is totally unique.
02 – There are numerous reasons why you never want to book directly. When you book a cruise directly with the cruise line you are always charged the travel agent commission even though you are not using a travel agent and you are not receiving the services implied in the fee. You receive nothing for it. In fact, you specifically do not receive the consortium benefits offered to member agencies.
Personally, we don’t much care to pay for something we do not receive. In that sense, charging direct booking clients the travel agent commission is, in our view, gross misrepresentation.
As to your point about miracle pricing - no, in our 31 years in this industry, we've never seen a price offered to a client by a direct sales heatset at a cruise line that was not available to any professional travel agent. It just never happens. If a line did that, they would likely lose the support of the agency community they depend on.
There are lots of other reasons involving advocacy if there is a problem etc. But let’s leave it at that.
- SHOULD WE BRING MAGNETS ON OUR CRUISE?
Q - We will shortly be taking our first cruise aboard the Celebrity Eclipse. Do you like and recommend this ship and Celebrity generally? Also, we read on the internet that you are supposed to bring a set of magnets on a cruise but we have no idea why nor does our travel agent. Any advice would be appreciated.
A - You should love it. Have modest expectations as Celebrity, despite its advertising, is not a Five-Star inclusive experience. However, we believe that the Celebrity brand provides the overall best big ship, pay-as-you-go experience currently available. You are going on one of their newest ships with all manner of bells and whistles. Do dine in the additional charge restaurants and you will have some memorable meals as well as service similar to that you would receive on a higher-rated line. For a first cruise, we don't think your travel agent could have made a better recommendation.
Your question about the magnets made us smile. This is a sort of insider tip known to experienced cruisers. Cruise cabins are most metal, as opposed to being built using cement walls. If you bring some magnets with you, you can stick any invitations you receive up on the walls. Some cruisers feel this is a great way to keep track of their special classes and activities. We prefer our iPad mini.
- GOING TO KINGSTON MON, AND NEED GREAT FOOD
Q - We are heading to Jamaica for a vacation that will involve a great music festival in Kingston. We're foodies but know little about dining in Kingston. Any recommendations would be appreciated. Our air fare and hotels are set. Know you will provide trustworthy advice.
A - While Jerk Chicken is everywhere, we would suggest you seek out locally caught fish. The best restaurant in Kingston is Norma's on the Terrace, a place that will give you a contemporary take on classic seafood preparation.
But we want you to be very careful about your transportation to and from Norma's or anywhere else you go in Kingston at night. Kingston, Montego Bay, and several other popular tourist destinations ion Jamaica have serious crime problems and they carry a stern State Department Warning. Naïve Americans walking about at night in search of a restaurant or a taxi are potential targets. You can enjoy some wonderful nightlife and some really good Caribbean cuisine, but we'd feel better knowing that you had arranged secure transportation through the Hotel Concierge. For the record, we do not send our clients to Kingston under any circumstances.
- HOW FAR CAN I GO ON A NON-STOP FLIGHT?
Q - Wondering whether one of your editors can tell me who is operating the longest passenger flight these days. For the ultimate getaway, I might be tempted to take it and let that be the degree to which I do itinerary planning. Is there any advantage to using a travel agent once I decide to do the trip?
A - Well right now Singapore Airlines 19-hour flight from Singapore into Newark is the world's longest flight. But Singapore will be ending non-stop service from the States. The Qantas flight from Dallas to Sydney at 7,454 nautical miles will, for a time, be the world's longest flight.
But all that changes when Turkish Airlines begins flying from Istanbul to Sydney next year, a distance of 8,076 miles. This flight, when it finally operates, will be a game changer. Turkish Air has said it will be using Boeing 777-300's for the route.
- BARCELONA IN JULY - ANY DANGER?
Q - My husband and I read traveltruth on our iPad in bed. So thanks for that. Despite the time devoted to your excellent site, we have managed to have two kids and we're all scheduled to do an Azamara Cruise next summer that will spend two days in Barcelona. Our perfectly behaved angels are four and five and they have assured us that they will be ready for this cruise. But I wonder about issues of safety. You have indicated there is a crime issue in some areas of the city and then I've been reading about secession from Spain. Are we likely to encounter riots and street actions or am I just being an overprotective mother?
A - Yes, we think you are. Despite the street gatherings and rock throwing in Barcelona and other portions of Catalonia, most protesters demanding independence paused to take a nice lunch. Yes, there is a street crime issue in the city but that pertains to certain ports of the city core at night, like the Barri Gotic. We've heard that there are even portions of some cities in America where it is not entirely safe to do the stroll at night.
Absolutely do the trip. But we do think you might experience some serious demonstrations as the independence movement is quite serious and this coming summer will mark the 300th anniversary of the annexation of Catalonia.
Remember what happened in Catalonia this year. To protest the region's defeat in the 1714 in the War of Spanish Succession, on million residents of Barcelona and the rest of Catalonia formed a human chain that actually stretched from the edge of the region north to the Pyrenees Mountains. That happened in a province of seven a half million residents. It appears that the independence movement is real and is supported by a majority, tired of being the economic engine that is driving much of the Spanish economy. There will be demonstrations but, once again, we think they will pause for lunch.
- BARBADOS TO RIO: SHOULD WE SPLURGE?
Q - We are seriously considering joining friends from work on the January 15th sailing of Silverseas from Barbados to South America. We've never cruised this line but the combination of the Caribbean and South America intrigues us. Is $5650 a great deal for a window suite? We've been working with an agent but were wondering what you might give us if we booked with you?
A - We'd give you directions back to the agent who has put in time trying to assist you. No matter what the ads and the hype might tell you, all of the better cruise consultants receive exactly the same pricing. If we didn't, we wouldn't book the lines.
So now that you know we are not going to take you on, let us address your primary question. This is what is known as a "repositioning voyage". You can expect discounts to be deeper on this kind of "one off" itinerary. Your cruise is coming out at about $460 per person per day on the new Spirit, Silversea's flagship. Silverseas has moved up in our ratings of late and you should expect a Four Seasons at Sea type inclusive experience. Generally speaking, Five-star lines should come out, on a cruise-only basis, at between $500-$700 per person, per day. So we would say this is a good offer but not a great offer. You may be unaware that this is also a special Relais & Chateaux culinary sailing, a definite plus for foodies. Be prepared for some rough water in the Atlantic but not rough enough to cause us to advise you avoid the itinerary or the date.
- ROME DURING EASTER WEEK?
Q - We are taking our 16-Year old on a dream trip to Italy this coming spring. Our highlights will be Venice, Rome, and the Amalfi Coast. Our tentative schedule puts us in Rome Easter week flying home after the Holiday. But we don't know how insane Rome will be that weekend. We had wanted to do Sorrento last but now we're thinking about doing the trip Venice-Sorrento-Rome to avoid having to commute to Rome from Sorrento on departure day. Are our concerns about Easter week justified and how would you recommend we do the trip?
A - Your concerns about Easter crowds in Rome, tied-up traffic, possible protests, and gridlock stress are all justified. You might consider staying in a hotel away from the center core, perhaps something just across the river in Trastevere like the Dei Mellini. You might want to re-think Sorrento, perhaps using Positano as a base. If your flight home is after 1:00 pm. we would recommend that you end the trip on the Amalfi Coast and use a private driver to go straight to the airport. Driving to far-out Fiumcino Airport during Easter week will inevitably involve heavy traffic and there is some advantage to avoiding the city center on departure day. If you have an earlier departure, it does make sense to end the trip in Rome as you are proposing but not that driving to Naples, catching the train, then getting to your hotel from the central station which toting your luggage is bound to be a bit of a hassle.
- ANY WAY TO DO THE SILK ROAD BY TRAIN?
Q - Your site was recommended to help us answer a question about my personal bucket list. Can you actually do the Silk Road through Turkmenistan, Uzbekistan, and Kazahkstan by train. I want to see it all, and my wife will indulge me, from the Karakum and Kysilkum deserts to the Tien Shan Mountains. We're rather well-traveled, much of it on our own. We need private facilities but, other than that, we have minimal expectations although we would want the best accommodations on the train that they have - assuming a train exists. I would have no way to know if this is something two sixty-three year old retirees in good health can actually book, we'd love to know how. Thanks to your staff for the most credible travel site we've found.
A - Love your idea and we would never discourage you from this amazing adventure. The good news is that there is a program called "The Legendary Silk Road by Private Train". The two-week journey is operated by Europe-based Lernidee, which pioneered worldwide private train charters, beginning with programs on the Trans-Siberian Express. The name of the train on this route is the Orient Silk Road Express. But think three-star not the Hollywood version. Most of the travelers will be in compartments with toilets and a shower at the end of the car. You would have a preponderance of Brits on this journey with a fair share of Aussies, Germans, and Europeans who are not interested in remaining home and tossing rocks at their local parliament building. The trip begins in Ashgabar and ends in Almaty so you may not be able to fly non-stop on Southwest. You will want one of the Kalif Suites at $9,635 per person. Next year, they are operating this journey in April and October.
This trip will, in our view, require serious consultation with a travel clinic. Be aware that the air-conditioning is turned off when the train is not moving. We highly recommend that you have your flights planned and monitored by the Cranky Concierge as there will be cancellations and changes. We also recommend that you take a film-making course before this trip. If you do this trip we are going to send you a button that reads "Traveler Not Tourist".
- CUBA NOW - SI OR NO?
Q - Like many traveltruth fans, we have always wanted to go to Cuba. Now, it seems, things are opening up and we noticed that Tauck Tours is offering programs there next year. Can we book this and do you recommend this. Does Tauck have a decent reputation?
A - Tauck is, in our view, the world's best First-Class Tour Operator. That is very different than being the world's best "Deluxe" operator but for most upscale clients, Tauck is the most reliable, best organized, tour operator for sophisticated travelers who don't need the top suite in the best hotel but welcome a company that does away with the stereotypical trappings of group travel such as name tags, guides hoisting umbrellas in the air to be followed, and trips to stores that pay kickbacks tot he company or the guide.
But Cuba is a different animal. The rules on "Exchange Programs" haven't really been changed so the eight-day program Tauck runs in Cuba includes six days of "people-to-people" educational exchanges. You will be exposed to Cuban music and you will meet professionals and students. There is an exposure to Cuban art and an interesting series of insights into Ernest Hemingway's Cuba. This is a tour that is different because portions of what you will see and do are directed by the government of Cuba, anxious to put its best foot forward. Expect your group to average 20-30 travelers and plan on one night in Miami followed by six nights at the Melia Habana Hotel.
It is always good to remember that American tourists are often a secondary factor when it comes to number of visitors. Cuba has been open to tourism for many years and so there is some local infrastructure. It is the Americans who have chosen to boycott the country and place limitations on the ability of its citizens to travel within the country unrestricted.
So, with that said, we think you should go. There is still space on several 2014 dates.
- WE ARE BOOKED ON A SHIP THAT JUST FAILED ITS HEALTH INSPECTION
Q - We are really worried about a cruise we have booked for next year on Silverseas Cruises Shadow, This will be our third cruise, first on this line, but we are now quite worried because our daughter-in-law was checking the ship out online and tells us it just failed its health test. There also was a big problem with the crew hiding food like steaks in their pants and stuff and taking it to their cabins. Would you consider cancelling and trying o book something else?
A - Well, we hope the chef wasn't cooking sausage and peppers. Let's try to set the facts straight on this.
In its last surprise sanitation inspection, the Silverseas Shadow received its first ever failings score, an 84 out of a possible 100. The inspection, done in Skagway, Alaska, uncovered the fact that some galley crew were so discombobulated by the presence of CDC inspectors that they took some of the food carts and hid them in crew quarters. Inspectors were not happy about finding food meant for passengers sitting in an unrefrigerated state in crew cabins.
Silverseas, one of the world's great lines, quickly instituted new crew training procedures and vowed this will never happen again. Given the negative press this incident received, you probably will find tighter food control standards on Silverseas these days than the industry standard. There were no reports of crew hiding food in their clothing. There was no evidence that the crew had even touched the food. They just sort of "hid" some of the preparation by moving it to crew quarters.
Surprise inspections are often traumatic for any crew. One of our Editors was on a Five-Star ship ion Bergen, Norway when a surprise inspection by Norwegian customs uncovered marijuana in the cabins of several of the entertainers. They were detained and there were no production shows for the remainder of the voyage.
- DOES DISNEY REALLY DOUBLE ESCORT THEIR TOURS IN EUROPE AND SOUTH AMERICA?
Q - We are thinking about doing a trip to Great Britain with a family whose daughter attends grade school with my son. The parents get along well and so do the kids. My friend is recommending the Disney Tour company and says they actually provide two escorts. Is this really true and is this a concept you folks would recommend?
A - Given the level of mediocrity in the travel industry, we tend to recommend anything with Disney's name on it although we would bring a few of the half ton bottles of Purell along on any of the trips.
You will receive a well-rehearsed, well acted, Disney experience on any program or cruise the company operates and they do nothing below the Four-Star level of service. They are an extremely trustworthy brand. So what if they are a cult with a rodent leader who has a sort of wife but no actual genitalia.
It sounds like you are considering their excellent "Adventures by Disney" Tour offering. These tours use both a full-time Disney Guide as well as local guides. Parents can go off on a more in-depth exploration a site or region with the local guide, while the specially trained Disney Guide creates adventures that are less detailed but more interesting to kids. It is, in our view, a potent concept that usually works well unless mid to upper-age teens are involved. They tend to hate touring, hate Europe, and they definitely hate Disney. But, of course, there are exceptions and that makes it all worthwhile.
- BEST FIVE-STAR CRUISE OPTIONS FOR NON-SMOKERS
Q - Quite frankly, we are disappointed that traveltruth does not have more questions about smoking on cruise ships. The vast majority of us are non-smokers and we feel that the last thing we need is to be exposed to second-hand cigarette smoke. We understand that smokers have rights, but we would choose a luxury cruise company based, in large part, on their smoking policy. Is there one of the top lines that is best for non-smokers, or, put another way, is there a line we should avoid. We love balcony cabins but we would never put up with someone smoking on the balcony next to ours.
A - We have had a sharp increase in questions about smoking aboard ships. Ironically, the mass market lines, which appeal primarily to Americans, have had strict anti-smoking policies in place for a while. Some of the deluxe lines, which appeal to more of an international clientele, allow smoking in various venues and one or two are still allowing smoking on stateroom or suite balconies.
We have a strong bias on this issue so let us state it openly. We believe that smoking on a balcony or an open deck is a serious fire hazard. We further believe that when it comes to the issue of second-hand smoke, smokers have no rights. Smoking is an act of self-loathing with dire health consequences. Second hand smoke is just as deadly as first-hand smoke and so, in our view, it represents a form of assault on another person. When children onboard a ship are exposed to second hand smoke, the issue becomes even more serious.
That stated, Crystal, Paul Gauguin, Sea Dream, Regent Seven Seas, and Silverseas do not permit smoking ion any guest stateroom or balcony. Regent Seven Seas has the strongest anti-smoking policy stating that guests who do not comply with their non-smoking policies "will be asked to disembark the ship without any credit or refund for the unused portion of their cruise." Regent has rigorously enforced this policy.
The luxury line that does allow for limited balcony smoking is Seabourn. Their new smoking policy allows guests in upper-level suites the right to smoke on their verandas. This is a change from Seabourn's previous policy which allowed all guests to smoke on their balconies and in their cabins. Smokers will still be permitted to light up in portions of the Observation Bar, the Sky Bar, and the Club on the Seabourn Odyssey, Quest, and Sojourn.
- CRUISING TO WORLD WAR TWO PACIFIC BATTLE SITES
Q - I am a retired Officer who would love to visit some of the sites of the Second World War Pacific Theater with my wife. I have the time and the means to do it right and was wondering if there is a cruise that might make us happy in terms of a focus on the major battlegrounds like Pearl Harbor and Okinawa?
A - Yes Sir - there is one cruise that would be the best for your needs. But we must advise you that it is heavily booked. Crystal Cruises will be sailing from Los Angeles in mid-January on a 22-Day sailing on the Serenity that will call at Hilo and Honolulu, Guam, Saipan, Northern Mariana Islands, Okinawa, and the port of Yokohama. Crystal has invited an impressive group of guest lecturers including four-star generals and historians like James Bradley, author of "Flags of Our Fathers." Work with someone on booking this who you feel has the clout to move you up on a VIP Wait-List.
There are all sorts of ways to visit WW ll sites in Europe, particularly the Normandy Battlefields. But the War in the Pacific was much more spread out and land tours are difficult. This Crystal itinerary is the best we've seen in recent years. Best of luck - and thank you so much for your service.
- DO I NEED PAPERS TO GET INTO AUSTRALIA?
Q - My buddy and I will stop trading commodities for a few days, hope the markets can withstand our absence, and we're off to Sydney for a few days of rest, relaxation, and some sailing. We're getting conflicting advice about the need for an Australian Visa and we were wondering if getting one is really necessary. We live in downtown Chicago so the offices are right there. It just sounds like a hassle.
A - As you will soon discover, the Aussies don't believe in hassles. They make visa purchases quite easy. You can do it all online for a $20.00 fee. Just go to https://www.eta.immi.gov.au/ETA/etas.jsp Have your passport in front of you. You will receive a "code" number that you just carry with you on your travels. The entire process takes no more than five minutes.
Do note that to properly fit in with the Aussie lifestyle, men are expected to wear flip-flops for all but the most formal occasions.
- TRYING TO FIND LISBETH SALANDAR?
Q - Both my husband and I have just finished the three Scandinavian detective thrillers in Stieg Larsson's "Millennium" series. We know Mr. Larsson passed away but we would really like to enjoy a visit to Stockholm to try to trace the steps of Mikael Blomkvist and Lisbeth Salendar, the wonderful tattooed computer hacker and kicker of butts. Is there an organized tour for this sort of thing?
A - Actually, the Stockholm City Museum offers a nifty "Millenium Trilogy" walking tour. We're big fans of "The Girl with the Dragon Tattoo" as well. If you want to visit on your own, try visiting:
Fiskargatan 9 – It is here at this upscale address with a view over Djurgården and Old Town that Lisbeth Salander buys a 21-room apartment. But she lived in only three of the rooms. The name on the door is “V. Kulla,” in a nod to the children’s book character Pippi Longstocking’s house “Villa Villerkulla.”
Bellmansgatan 1 – Mikael Blomkvist’s home address. The apartment is located on the hills of the historic Söder district. Several key scenes are set here.
Mellqvists Kaffebar, Hornsgatan 78 – Mikael Blomkvist’s regular café - and Stieg Larsson’s in real life – is on Södermalm. This is where Stieg Larsson used to hang out when his magazine Expo had its offices on the floor above. It may have been right here that he sat and came up with the plots of the novels.
- REALLY GETTING ANNOYED ABOUT SHORE EXCURSIONS
Q - In your reviews of the Top Ten Cruise Lines, we notice that you say very little about the cost these lines are charging for their shore excursions. We've done one previous cruise on MSC and we're trying Oceania in Europe next May. But we notice that they are charging up to twice as much as we can pay for the same tour booking it ourselves online. We like the private tours, my wife tends to get bus sick. Why are these tours such a rip-off? I hate to think about planning a vacation while worrying about being taken for a ride. And believe me, we can well afford to pay what they are asking - it's just the principle.
A - This is a complicated topic and we don't want to over-analyze it. Let's begin by saying that the tour departments of all of the cruise lines are, essentially, set up as independent profit centers. There are mark-ups of a certain percentage on every tour sold. Pricing is determined in negotiation with the tour operator in each port, often with the help of the cruise line's port agent who represents their interests in each destination.
Safety, reliability, driver training, and the condition of the automobile or van are cost considerations. Remember, driving in someone's car, bus, or van is the single most dangerous thing you can do abroad. It is far more dangerous than the risk of terrorism, for instance. The best companies tend not to solicit online - they don't have to. There is a finite number of top-guides and vehicles, and they tend to be booked up by the top cruise specialists months in advance. If a guide or driver is hanging out in chat rooms or online, you have to wonder why they have in-season availability. You also have to ask yourself a very important question: "If there is a serious problem does this company have an office in the States where I can initiate legal action"? If the answer is no, avoid the company.
Finally, as regards private drivers of merit, you should find that the better travel agents will work with the most reliable companies and they can deliver private driver/guide services at about a 20% discount versus what the cruise line is charging.
Oceania is an excellent value overall. It appears that you have booked your cruise directly with the company, a major mistake. If you are sailing next May you have just paid deposit which means you can still turn the booking over to a qualified Cruise Specialist. We recommend that you do this immediately and then review each of the ports with your consultant to determine where it makes sense to do private touring. And remember, the point is not to have someone silently driving you around. The only reason to justify the high cost of private driver arrangements is that they can be totally designed around your specific interests. Most clients do not fully take advantage of this.
- GOING TO PROPOSE IN EZE AND NEED HELP
Q - My girlfriend and I visited the hilltop town of Eze in the south of France on a recent cruise and we fell in love with it. Now, I want to go back and spend a few days so I can propose in a beautiful setting. Where should I book and how should I book? Love the site, know you don't take ads, so wondering if there is a place to send donations to keep it going?
A - There are two really nice, upscale hotels in Eze. For your purposes, we want you to stay at Chateau Eza which has a bit more warmth than Chevre d'or and only 12 rooms. But do a dinner, or two, at Chevre. Book your hotel with a member of one of the leading consortium groups and ask specifically if the Chateau Eza is "in your network". If it is, you will receive exclusive amenities that are worth real money. This is always the best way to book the higher end hotels. If possible, you always want to avoid booking a hotel online because that is the best way to assure that you will be assigned the worst available rooms. That is standard operating procedure in the hotel industry since online budget-seeking bookers tend not to be repeat, high-end guests.
Thank you, but we are fine, our company is quite profitable, and we offer our web sites on a complimentary basis. No donations are accepted.
- ARE YOU FOLKS RECOMMENDING TRAVEL TO MEXICO?
Q - We are thinking about a trip to Cabo San Lucas but were wondering if you are sending people there and if you feel it is generally safe? We're rather high-end travelers, I suppose, fans of Peninsula and Mandarin Oriental, but my wife is worried about traveling where drug cartels are ruling the streets. Thinking about a February trip. Does Cabo have any high end hotels? By the way, if we go, will we be the only ones there?
A - Most of the hotels/resorts in Mexico are reporting that their numbers are increasing by about 25% year over year. Part of this resurgence is the growth of the Australian market which has traditionally supported Hawaii. Drug cartels are not a problem in Cabo and you should go with confidence, albeit our ongoing concerns about Mexico which center around the uncertainty of travel in a country where the police are corrupt.
Two of the highest rated hotels on the North American Continent, One & Only Palmilla and Las Ventanas are located in Cabo. Each is a relative steal at current prices. Mexico has vastly improved in terms of its restaurant scene.
It is still a country where we do not recommend self-drive programs and local taxis have to be chosen with care. But given your ability to experience upscale accommodations, we would not try to talk you out of this trip.
- ARE THERE REAL LAST-MINUTE CRUISE DEALS ON THE TOP CRUISE LINES?
Q - We just returned from a cruise on Crystal to the Baltic and loved the experience. We're already signed up for another trip next year. But being retired, we can cruise on short notice. We've read what you've recommended about the benefits of being among the first 20% to book. But now, we're wondering about being in the last 20% to book. Are there any truly great deals on for those of us who can travel in the next several months on the world's top-rated lines?
A - Up until very recently, the answer would have been no. But your question is timed well since we are just starting to see the advent of a new phenon we call "Miraculous Cruise Pricing". As we've indicated, the southern Mediterranean is extremely weak this year. At last count, fourteen US cruise ships will be pulled from European waters next year. Many of the sailings of the very top lines are currently at or near 50% occupancy.
This has created a new pricing model that is resulting in pricing that goes way below the former "two-for-one" discounts. We seen non-published pricing on a dozen upcoming sailings that are so low that we can't name the cruise line or put the pricing in print. But we can say this:
01 - The fares on available on some of the world's top-rated inclusive cruise lines.
02 - Air is not included and Miraculous Pricing may not be combined with any previous discounts.
03 - Guests currently booked are not eligible. The cruise line will not allow "re-bookings".
These "secret" fares were designed to enable in-house commission sales reps to have something they could use to close the sale for those looking for a true last-minute deal. The fares are so secretive that they are normally given code words within the reservation department. Since callers will not know the coded fare name, sales reps will try to sell them at the higher price. The Miraculous Pricing Fares are normally shared with a handful of the cruise line's top-producers but most travel agents will never hear about them. Discretion is important since the better cruise lines want to avoid the perception that they are doing last-minute discounting. This could seriously alienate their loyal, booked guests and their agents.
In summary, what is new is that some of the five-star cruise lines are now so desperate to fill their small ships, that they are providing a limited number of in-house sales staff and agents with secret and rather miraculous last-minute pricing. But, again, you have to know the code to ask for the correct fare.
- 787 UPDATE: IS THIS PLANE SAFE?
Q - My entire family of seven is scheduled to fly from Houston to Denver in October and we are currently bo0ked on the new Boeing 787. First we had the battery issues and now it seems that there are more issues with the airplane. We do not fly often and we are a little nervous. We know you will give us an honest answer so thanking you in advance.
A - We have seen some issues with United Airlines newly acquired 787 fleet since they returned to service. Bloomberg News reports that the UA's 787 flights are cancelled four times more often than the rest of its current fleet. On that basis, and because you have anxiety about your flight, we recommend that you change your flight times and use a different aircraft. Your travel agent should be able to help you with this and we would expect that United will be sympathetic to your request.
We don't really know all of the reasons for United's spate of 787 cancellations. We do know that other 787 equipped airlines, such as Japan Airlines and ANA cancelled 787 flights due to computer failure and some difficulties with their anti-icing system.
Would we put our family on a 787? Absolutely. In a heartbeat. This wonderful aircraft has onboard diagnostics that are far more sophisticated than that found aboard any other type of commercial aircraft. The system even helps ground crews prepare for maintenance while the plane is still airborne. Any new aircraft model tends to have some growing pains. True, the 787's battery problems were not at all typical. But we think this aircraft is safe to fly and, from every report, it offers the very best in-cabin experience of any current commercial jet.
- AM I GETTING HUSTLED ABOUT RUSSIA?
Q - We are working with a travel agent we've known for years. Last week, I brought her a tour put out by General Tours that really looked interesting. But she quickly tried to turn things around trying to get us to book a Viking River Cruise in Russia instead. I'm just wondering about how your industry works in terms of which of these two options would be more profitable for the agent. I hate being hustled for a few extra bucks.
A - It is unlikely that is what happened. Generally, travel agencies receive a commission of the sale, the more expensive the trip, the more they earn. But given your two examples, it is doubtful that the agent would risk losing your goodwill for the difference in earnings.
Travel agents earn commission on the cost of any brochure program that you book with virtually any company. If you book directly, the commission goes back to the company as extra profit. Now, that said, there are more than a few travel agents who will recommend products based on the extra commission they may earn on certain products. Some firms have strict management policies requiring agent-sellers to push certain more profitable products. This is particularly common at the large online and franchise travel outlets. If your current agent has never raised your suspicions before, we think you should share your feelings with her but give her the benefit of the doubt this time.
- MATH CHAOS IN GERMANY'S RESTAURANTS
Q - Our friends from Portland recently joined us on a custom arranged vacation that took in portions of Switzerland, northern Italy, and almost ten days in Germany. We loved this vacation and being with our friends of twenty-five or so years, was terrific. But we ran into one problem that we just didn't understand. Our practice has always been to just split the dinner bill equally. We figure that it all comes out in the end. But every time we tried to do that in a German restaurant it seemed to cause consternation and confusion. In one or two cases, there were raised voices. We never did find out the cause. What had we done wrong?
A - You did nothing wrong. But your experience can really shed some light on the German position vis-a-vis the debt of some of its neighbors like Greece, Portugal, Italy, and Spain. You ran into a cultural characteristic - Germans hate to be in anyone's debt. They never wish to feel that they owe anyone anything. It is a "pay-as-you-go" mindset. You were doing something that no German would do. You probably noticed that the wait staff was wearing little pocketbooks to make exact change. The Germans feel that people should only pay for exactly what they have eaten - no more - no less. And, for what it's worth, they believe that if everyone was as fastidious as they are about paying their bills to the penny, the world would be a better place.
- FLYING FOR FREE WITH A MERCEDES CARD
Q - I've been getting mailings about a new credit card called the Mercedes-Benz Platinum. In terms of travel benefits, is this one of the better cards. Given the cost of my Mercedes, I'd love to feel that I can get a few free international tickets out of my purchase.
A - This is one of the better cards but it is not our favorite. They have had an offer of $50,000 Amex Reward Points for new members. There are no foreign transaction fees and you can transfer points to major airlines. You also get airline lounge access, a benefit that can be worth the price of the card if you are a frequent Delta, US Airways, or American flyer. Best of all, whenever you spend $1.00 at your dealership. Mercedes will give you 5 points.
The down sides would be that there is a $475 annual fee and some airlines, including United and American, are not part of their Reward points transfer program. Our bottom line is that this is the best possible credit card for Mercedes owners who fly Delta.
- CAN YOU MAKE MY HUSBAND AN OFFER HE CAN'T REFUSE?
Q - My husband smokes cigars continually, has an eight handicap, runs a five million dollar auto-supply business and knows about 75% of the dialogue from the original Godfather movie. He's big, loud, obnoxious, and a sort of typical Jersey guy. He's a sweetie and I want to take him to Sicily as a surprise for his sixtieth Birthday. I don't think he'd sit still for a tour or even a private guide, so I'd love it if traveltruth could just tell me one or two villages where filming was done that he would immediately recognize. I'll see if I can find him a big black Buick to rent over there. By the way - is it safe?
A - It is safe but we would recommend that your husband not stand in the middle of the village square demanding that all "Mafioso" identify themselves. Start him out in Savoca, a town that Francis Ford Coppola loved. Many scenes that made it onscreen were filmed here. You have to stop at the Bar Vitelli. Your husband will recognize it and he will respect the patrons - he better. By the way, do not order a cappuccino. The drink of choice is a granite Siciliana. Then, we want you to go to a really old village called Forza d'Agro. The main square will be familiar.
To make all of this happen, try to stay at the Grand Hotel Timeo or Villa Sant'Andrea. They are both excellent Orient Express Hotels. Use our name.
OK? Now, we assume you know where to send the cannoli.
- THE BEST OVERALL CRUISE LINE
Q - OK, we've read your entire site, or 90% of it, and, wow! Congratulations. So the one question we're dying to know the truth about. All in, which cruise line is really the best in the world. And don't be concerned about naming names - we won't tell any of the other lines you work with.
A - No problem and thanks for agreeing to keep it to yourself. The best line overall is Hapag-Lloyd and their two ships, Europe 1 and Europa 2. In terms of service standards, luxury in every aspect of the cruise experience, and fine dining, they are the best at sea. We don't think that asking you to learn to speak fluent German before selling you a cruise on this line is unreasonable. When it comes to cruising, as with automobile manufacturing, it boils down to the Germans and whoever is in second place.
- DO YOU RECOMMEND INTERNET-BASED SHORE EXCURSION FIRMS?
Q - My husband and I, as well as our best friends, are all working with a great travel agent here in Pittsburgh on a cruise to Europe with Windstar. She has recommended several private shore excursions through her connections with the group she belongs to. They all seem wonderful but pricey. Our friends have gone online, and found similar sounding tours for about half the price. Is this something you think we should pursue?
A - Perhaps. Booking with someone you don't know from an overseas office who may or not have drivers or guides under contract can be extremely risky. To protect yourselves, we would recommend that you be extremely specific as to the kind of guide you require, the kinds of experiences you will want, and the quality of the vehicle and driver who will take you around. It is also quite appropriate to request local references. A guide in Seville knows he or she will likely not see you again. It is generally best to search out arrangements where long-term relationships exist.
If saving money is an important concern, consider using public transportation or taxis to get into town and where you can do one of the many excellent walking tours organized by a company called Context Travel. That will assure you a comprehensive tour at a reasonable priced without any of the transportation mark-ups associated with private shore excursions. But we recommend this strategy only if you are seriously on a budget. Otherwise, stick with your agent because she has a vested interest in keeping you all entirely happy. And that is no little thing.
- OK, I'M IN MY HOTEL ROOM. WHAT DO I CLEAN FIRST?
Q - There is all this media coverage of dirty hotel rooms, bed bugs, lousy security etc. But I am most concerned about touching something in my hotel room that will make me sick. Yuck. What do I Purell first and how do you know which hotels are the cleanest?
A - Start with the light switches and the Television remote. Then wash the water glasses you will be using in very hot water. Other than that, just know that there is a strong correlation between the average room rate and carefully monitored health and safety matters. You would be correct in assuming that a five-star hotel is going to spend more on room cleanliness and on hotel security. They are also going to be able to provide more savvy, better trained staff. The average travel consumer still thinks that, somehow, hotel rates and cruise prices are exempt from the general rule that you usually get what you pay for. We think that room cleanliness and security issues, as well as guest demographics, are all reasons to use a top-rated property rather than a three or four-star "deal."
- WHO SHOULD WE USE TO SHIP LUGGAGE?
Q - I know you are going to say it is extremely expensive, but my wife and I have decided that we are not going to be traveling with luggage when we connect with our Absolute Asia itinerary in Hong Kong. Could you give us the one or two best luggage firms to contact? Thanks so much - awesome site! If you were on Facebook we'd give you twenty "likes".
A - Well we're not, so save your thumbs. We prefer talking to human beings instead of clicking like apes in a language lab at MIT. Luggage forward services are fairly new so these firms do not have extensive track records and, yes, the marketshare is still so low that prices haven;t come down vcry much. That said, the two best firms seem to be "Luggage Forward" and "Luggage Free".
- WHY CAN'T I GET REGENT'S FREE HOTEL NIGHT?
Q - Just can't fathom the way these cruise lines give and then take away. For the past year we've been getting mailers from Regent Seven Seas offering a Free Hotel Night before each of their cruises. Now, our agent tells us that she can't get us the free night for our planned cruise on the Navigator to Alaska this July. Should we work with someone else - like your firm?
A - No, stick with your agent. She is giving you the correct information. Regent has had a change of heart and the Free Hotel night offer ends prior to the summer cruise season. The new policy is that only guests booked in Concierge level cabins and suites will continue to receive a complimentary pre-cruise stay. The changeover policy takes effect on the following start dates:
Mariner - April 7 with Free Hotel beginning in Category E
Navigator - May 21 with Free Hotel beginning Category D
Voyager - June 2 with Free Air beginning Category E
On all sailings prior to those dates, the old program, meaning Free Hotel night in all categories, will still apply. You should, however, be aware that this program was never really "Free". Regent guests have the option of taking a $500 credit off the price of their cruise if they do not use the "Free" Hotel night. Do factor in that the hotel night was a package that included baggage handling, transfers, breakfast, and all taxes so, in most of the areas where Regent sails, it was and remains a good value.
In Europe, particularly, simply securing the hotel space would be challenging for any cruise line. A little more than 50% of Regent guests have been using the program which means a minimum of accommodations for 350 guests per ship in the same property. This is a logistical nightmare that has kept other lines from imitating this extremely popular Regent innovation.
- DO I REALLY NEED TO IRON MY MONEY?
Q - We have have heard that people who travel out of the United States should carry clean, or fresh money. A friend of mine in Concord, says she literally irons her larger bills before going to Europe so they look more legitimate. This just sounds crazy to us. What's the truth?
A - This is far less an issue in Europe than it is in Japan, China, and other parts of Asia. It isn't that a rumpled twenty is not worth twenty dollars, it is more an issue of pride and cleanliness. Money that has been handled by many people is germ-ridden and it is never, ever cleaned. In fact, dollar bills are generally the most toxic thing you will touch all day unless you work in the septic business or the state legislature.
The real issue is that paper bills that are soiled, tattered-looking, or just dirty, cannot be given as change to other customers in many parts of Asia. So they do not like to accept it. If you are running off to Europe for a week or two, we wouldn't worry about it. But for longer trips, particularly those to the Middle East or Asia, we do advise our clients to request "new bills" from your bank when taking out cash for a trip abroad. Your bank will be happy to comply and, shockingly, they have not yet figured out a way to charge for this extra service.
- CHINA FOR FIRST-TIMERS ON A BIT OF A BUDGET
Q - My husband just retired three weeks ago and I can already tell you, I want out of this house. Wer're going to start doing some long term travel planning and we are wondering if you are talking on new clients or if you would be willing to recommend someone in the Little Rock area? My first question has to do with China. What is the best way to see the most for the least amount of money. We want to tale it all in in about two or three weeks at the most. But we don't want to travel deluxe, just moderately with nice, clean hotels. We're in good health - I know you will ask about our health., I am a little hard of hearing. You'll like us if you give us a try. We need some hand holding cause we don't have passports yet and have never been out of the good old USA.
A - You have to be careful in China because there is not much in the mid-range category that we can recommend. Local tour guides are often not paid anything, living on kickbacks from local stores they include in their touring. In the mid-price range we would suggest Pacific Delight Tours as a place to begin. But our response to your question is that we would strongly urge you to avoid a group bus tour in China in favor of a land cruise combination of the type offered by Viking River Cruises in China.
Viking's China product rates higher than its European fleet and they have created a series of excellent land and Yangtze River cruise tours that will enable you to see and experience all of the major sites plus many along the river that will provide insight into rural life. The down side is that that comprehensive sightseeing in included and you will be exhausted at the end of the trip. In terms of your hearing, it is important to inquire as to whether or not the tour guides used by the company you are booking use individual headphone amplification. Many firms now do so that everyone in a group can hear what the tour guide is saying. Some of them have volume adjustments. We don't mean that the guide speaks through an amplification system. We want you in a group where every tour member has their own headset with volume adjustments.
We have had a full house for the past decade, generally accepting new clients exclusively by referral from our nationwide roster of current clients. But we really want to help you start off on the best foot so we've forwarded a New Client Application for your use. If you prefer walking in to sit down with someone locally, we will be pleased to recommend the best person to help you in Little Rock. Tell your hubby we said "Congratulations on retirement." We'll figure out the best way to get you both out of the house from time to time.
- ORDERING; ONE OF THE GREATEST MEALS OF OUR LIVES IN VERONA
Q - OK, we're going to trust you with the most important portion of our October trip to Italy. On the last night of the trip, we are going to be staying in Verona, after a few days in Venice. This is a honeymoon of sorts and, if all goes well, we may actually consider getting married next year. White tablecloths and violins are not necessarily our thing. We're all about the food. We will have a car. Where in Verona should we dine? Please help us with this. We will do whatever you recommend.
A - Thank you, we think, for the responsibility. We don;t want you to stay in Verona. Just about a half hour away, southwest, is the small village of Mantua and a wonderful family-run restaurant called Dal Pescatore. There are three generations of the family running this establishment and it was awarded its third Michelin Star in 1996. Nadia Santini, the chef, is the first female chef in Italy to achieve such distinction. I want you to call them immediately to secure a reservation and ask for the Tasting Menu. If you think of it, order a little extra Tortelli stuffed with pumpkin, amaretto, Parmesan, and Mostarda. Just ship the leftovers to us in dry ice.
- HEADED FOR CUZCO - WHAT SHOULD WE DO?
Q - Our agent booked us into Cuzco for two nights before taking the train to Machu Picchu, where we will have a private guide for two full days. We are really excited about the history and the views that lie ahead. Any suggestions on what we should do with our time in Cuzco. This is a wonderful site but I think we're among the last to discover it.
A - Hmmm. You have nothing to do in Cuzco but you have a private guide fror two days in Machu Picchu. That just sounds off to us. We would suggest you cancel the guide for one of the days in MP. Take the money and hire a private guide, instead, for part of your time in Cuzco.
We can recommend all sorts of ways to spend your time. But we want you to have "getting acclimated to the elevation" your primary goal. If you are young enough and strong enough to deal with that, we would suggest that you consider preparing for Machu Picchu by visiting one or two of the Inca ruins that are accessible from the city. The two most interesting are Sacsayhuaman and Quenko.
If no one has mentioned it, this is a trip you run by your personal physician before departing. There are a number of medications that do not get on well with the higher elevations. This trip will mean a great deal more to you if you put some readings about the Inca's on your pre-departure schedule.
- A VILLA IN SPAIN: WHERE DO WE BEGIN?
Q - My travel agent can get me the best airfare to Ft. Lauderdale or Chicago, but she knows very little about Villas (trust me - I've tried to engage her on the topic). Some of the magazines like Travel + leisure now list Villa Agencies. Is this the best way or do we contact the embassy, use the internet, find a different travel agent, contact Villa owners directly or try to read the ads in the back of National Geographic? We are looking for a three bedroom for four adults and three children and we want to keep the price at under $20,000 per week for a two-week stay. At that price, we would expect to have a private cook included on staff.
A - The fact that your long-time agent does not personally know Villas well is not particularly disturbing. But if she does not have good connections in the Villa Rental world and has no idea how to proceed, you need to be working with another professional. The best procedure is to have your travel agent place you in direct contact with the best Villa specialists with operations in Spain. Villas of Distinction is one company your agent may want to use. All final negotiations are best done through your agent who will have yiour best interests at heart. Commissions are almost always included in the price so using your agent and then working through her/him witht he right Villa company will normally cost you nothing and it will provide you a number of complimentary services.
Your budget seems reasonable but the cost of a full-time chef, along with the other "staff" your question implies, could well take you over your budget. You must, ultimately, design a list of those things, such as a swimming pool, location near a village of charm, etc. that form your requirements. The Travel + Lesiure Villa List seems to be copied from the Annual Conde Nast List of Villa Specialists. Since Cinde Nast is independent and T + L is owned by American Express, your agent will likely use someone on the CNT List.
- ROME'S LEAST-KNOWN NEW HOTELS
Q - We go to Rome every six months or so. We love the energy, the food, and the southern Italian "attitude." We've always done the Hassler or your recommended Hotel De Russie, but now we're looking for some new recommendations in the city, We would prefer to stay under $1200 USD per night.
A - There are two new properties we think you may like. J.K. Place Rome will be open for the summer. This is the newest branch of the chic chain with properties on Capri and in Florence. Margutta 54 is a great new option featuring beautiful suites
- DO CERTAIN AIRLINES CHARGE LESS FOR FLIGHTS TO EUROPE?Q - Don't think anyone has ever asked you this before - "Are there airlines that routinely offer lower air fares to Europe?" My feeling is that, once I'm over there, I can connect anywhere I need to go. A - You may want to look at the schedules and pricing on one of the Frugal Fab Four. They are Air Berlin, Air Lingus (Ireland's carrier), TAP (Portugal), and Iberia (flies into Madrid). Not one of these airlines ranks among our Top Recommended Airlines for service but you will, normally, find lower fares than those available on the "Majors".
- DO WE NEED TO GO 5-STAR IN THE CARIBBEAN?
Q - Our frrinds in Aiken keep wanting us to join them on a Caribbean cruise. They tend to go with Princess or Holland America. We've done our last two cruises on Sea Dream Yachts and Seabourn, so we're reluctant to get on any boat that doesn't have "Sea" in its name. But then again, pennies always count in our house and we're wondering if paying two or three times more is really a good idea or even necessary in the Caribbean. We all follow this site religiously and we're good Baptists!
A - There are so many ways to respond to this question. Let us summarize some of our staff's primary responses:
Your pricing assumptions are not really correct. We've done the analysis, and when you figure in Seabourn's free air, gratuities, drinks, one or two shore excursions, the price per day for similar accommodations after all discounts are applied, may well turn out to be less than $100 per day per guest. Now for some folks, that is a lot of money. But in the scheme of things, we definitely feel that you will feel you get what you are paying for.
We would normally say join your friends. The fact that you will all be traveling together, makes it possible to pre-arrange some of your own shore excursions. You may, for example, work with a consultant who can get you in to some of the region's most exclusive resorts. Your feeling that the Caribbean may be the place to step down a grade or two makes sense if you are prepared for the realities. Those realities on mass market lines now include large influxes of non-English speaking guests and an increasingly higher percentage of blue-collar, budget conscious travelers.
Our primary concern is that you have been to the mountaintop. Sea Dream Yachts, for instance, do not normally sail out of Florida. They begin and end their itineraries in the Caribbean avoiding the, sometimes rough waters, between the islands and the Florida Straits. Given their small size, Sea Dream can take you to islands or private berths that the bigger ships can only visit in their dreams.
Before committing to Holland America or Princess, determine what the real per Diem's will be for the level of suite you may need to keep you in one of the nicer areas of the ship. Think about thousands of fellow travelers and how you will feel about that. Imagine being nickel and dimed continually. The value will have to be significant to decide that you are willing to put up with that. But who knows - your friend's company may be well worth these relative "sacrifices". If you do go with your friends, pre-negotiate that they will pick up your drinks. Explain you are not in the habit of having to pay for them.
- WHAT IS THE SMARTEST WAY FOR A FAMILY OF FIVE TO SAIL MICKEY?
Q - We want to take our family of five on the Disney Magic. What would you recommend as the best cabin strategy?
A - Do a deck 8 Veranda. They have a queen or twin beds and three singles that pull out from the wall. There is a divider between the sitting area and the master bath. Enjoy.
- HELP IN COZUMEL
Q - I don't know if you all give advice but I guess it's worth a shot given my situation. I'm young (mid twenties) petite female who just booked a solo trip to Cozumel for five days in May. Given that I've been there before, albeit with a companion, I thought that I chose a safe place to travel. Now, however, I am finding disturbing reports such as the gang rape of a young woman in a "cruise-line recommended shop" in broad daylight. I am becoming seriously worried. All I want is a quiet vacation to Cozumel so I can rest on the beaches/read do a bit of shopping/scuba diving and visit the Bob Marley Bar so I can watch the waves. I even got an all-inclusive option at my hotel so I don;t have to venture out for food at night. But I did plan to visit restaurants, shops, and beaches during the day. Other than avoiding inebriation, how can I minimize risk of assault/etc. when apparently even shops in well-lit areas can be dangerous?
Sidelight: I also apparently look Latin American so every time I end up in the Caribbean/South America or LA I feel like I receive more attention from the local lotharios than my lighjter-skinned, blonde friends do. I've also never traveled alone before. I don;t have the option of having this trip refunded and none of my friends can join me due to work commitments. Your advice is greatly appreciated.
A - A vacation ought to be something you anticipate - not fear. Discuss this with your travel agent. Given what has been happening in Cozumel, your agent may be able to work something out. Here are some observations:
Most people go to Cozumel without incident
We would not allow our own family to travel to Mexico alone oif they were your age.
You may be underestimating the chances that someone will slip something in your drink. This is getting to be quite common.
The one thing that most bothers us about your scenario is that the police in Mexico are often, very often, corrupt. This is a game-changer and we would never book a trip of this kind for someone your age traveling alone.
It isn't all about money. Cancel the trip.
- NEWS FROM THE STATE OF PARANOIA
Q - If you really want to be "truthful" you may want to tell your readers that the Chinese are already waging cyberwarfare against the United States and our entire air traffic control system can be brought down while thousands of planes are in the air causing who knows what level of chaos. I know you will not print this, but Americans better wake up. Are the airlines aware that this is going on and are they doing anything about it? Until you start dealing with political realities, your site will just be another travel dead zone.
A - Thanks for the charming update. There is, actually, some truth in what you say to the extent that any of our major grids such as those that regulate gas pipelines or chemical plants, as well as government facilities are vulnerable. In a truly important speech, outgoing Secretary of Defense, Leon Panetta said that we are in a "Pre 9-11 Moment" with hackers testing our defenses daily in a great many areas, including transportation hubs.
This is not something we worry a great deal about when we are ordering off the dinner menu on Singapore or Emirates or any of the world's great airlines. But since you brought it up, here is what we see as a greater threat. Hackers in China and, to a lesser extent, the Russians, North Koreans, and Iranians, are testing our vulnerabilities on a daily basis. Our reading of the threats makes us believe that the greatest danger is a coordinated series of hacking attacks on the computer systems that store the financial records of our largest banks. The theory of experts in this field is that rather than just wipe these computers clean, a cyberattack would more likely change and reallocate the data rather than completely eliminating it for maximum chaotic effect. It would take years, esxperts believe, for the country to make a full recovery.
Last year, Congress failed to pass the comprehensive Cybersecurity Act favored by Panetta because major business lobbyists felt the costs of the new regulations governing computer security would be too high. Meanwhile, data has already been stolen from more than 140 major American Corporations including Apple, Google, and a wide number of government agencies, law firms, and think tanks. We would hope that the Washington Post and the New York Times would be vigilant in terms of this threat. They are among the 140 corporations already attacked.
So stay in your closet and don't go anywhere near an airport. We'll let you know when it is safe to come out.
- WHY AREN'T CRUISE LINES FLYING THE US FLAG?
Q - Reading about these cruise lines that register out of the United States and pay no taxes? Are they really non-American companies and why are we supporting them with our business. What is really going on here?
A - If you look at the five largest cruise lines operating in the United States, you will find that they are all registered in foreign countries including the Bahamas, Panama, and Liberia. By "foreign-flagging", cruise lines avoid paying the kinds of taxes they would pay if they were US-based corporations. They also do not have to observe our labor laws or even many of our domestic safety requirements. The practice is referred to as "flags of convenience."
The hard truth is that cruise labor is much like migrant labor - unless it continues, prices for the product will soar. The Hotel and Tour industries wonder why their major competitor is allowed to skirt so many US laws in order to maintain the present pricing levels. James Walker, a prominent maritime attorney, writing for CNN.com, claims that cleaners aboard Royal Caribbean ships are paid "as little as $156.25 a week with no prospect of tips". If the larger cruise ships were registered in the United States, employed unionized labor, and followed current US labor laws, the entire pricing model of the cruise industry would collapse and, it is likely, so would large portions of the industry.
- I HATE O'HARE - OPTIONS?
Q - Spent several hours on this site last night and had to drop you a line. Great stuff. Here's my specific question. I am a consultant in the chemical industry and I fly, out of my home in Denver all over Europe. I work alone, with a part-time secretary and we do all of our own air arrangements. I have had numerous flight cancellations and delays at O'Hare and I just want to try avoiding it if I can. If you were me, which airports that have non-stop flights to Europe would be best for connections? Wish you had more on airline strategies and less on cruise line ratings.
A - Thanks for the advice. We won't take it, but thanks anyway. Your question does, we think, have a specific answer. Our air people feel that you might limit your connections to three "first-choice" options, Dallas/Ft. Worth, Charlotte, and Detroit. All three have enviable connection stats.
- FLYING IN APRIL - HOW EARLY DO I NEED TO GET TO THE AIRPORT?
Q - My husband and I are going overseas for the first time this April on a tour arranged through our church in Boise. It is a group tour and we have to get to New York on our own to get on a Delta Airlines flight. My question is how much time do you think we need between flights. Our travel agent says two hours and we found a flight that gives us a little less, one hour and fifty minutes. Our agent wants to book it but we thought we should run it past you first. Any advice would be appreciated. I just want everything to go right.
A - We disagree with your agent. Do not book the flight. With the current sequestration budget cuts, TSA staff at a number of US Airports, but most particularly New York's JFK, O'Hare, and Atlanta, will be cut by as much as 30%. We are now advising all of our clients to allow a minimum outbound international connection time in those three airports of three hours.
We want everything to go right also. While you are waiting, have a Nathan's Hot Dog in the terminal. You probably can't get one in Boise. Have a terrific trip and make sure to carry copies of the picture page of your passport along with a sheet that has photocopies of the front and back sides of your credit card. Be safe.
- SHOULD WE REALLY CONSIDER A CRUISE AFTER THIS?
Q - After watching CNN and other interviews with the poor folks getting off the Carnival Triumph, I really wonder if we ever will take that first cruise. So let's see why travel "truth" is still, as far as I can see, recommending cruising. Given the honesty of your answers to other questions, I wonder how you respond to your bread and butter? This is not meant in any mean-spirited way. We read the site, enjoy it, and are really curious.
A - Fair enough. We don't recommend "cruising" we recommend the top ten-rated cruise lines. We don't recommend "hotels", we recommend certain hotels that meet our stringest standards. We have never booked guests on a Carnival Cruise. The one essential rule that the consumer somehow thinks does not apply to travel is "you get what you pay for". This is a critical mistake. We don't sell Holiday Inn or Motel 6.
When you book the most budget of budget lines, on a short cruise, you can expect fun, sun, crowds, and a party atmosphere. For sophistication and elegance you will need to look elsewhere.
Travel sellers need to be defined by what they refuse to sell as well as by those companies they enthusiastically endorse.
- DOES TEN DAYS ON THE AMALFI COAST MAKE SENSE?
Q - We work full time and have just nine or ten nights to spend in Italy. We love hiking, exploring, and really good food. Could the Amalfi Coast work in that time frame and how would we set it up in terms of hotels and air. We are in our fifties and we like good hotels that are romantic. Will our travel agent make dinner reservations for us and can her recommendations be trusted?
A - There is a lot of question there. We would fly into Rome and then train down to Naples. You would be met in Naples and then brought to your hotel. Our recommendation for ten days is to stay in two hotels. You should look first at Le Siranuse in Positano and the Hotel Caruso in Ravello. Both are truly memorable. There is some public transportation and the hotels can arrange for a private driver when necessary. Try not to do this trip between June 15th and the 20th of September. Late May and the first week in October are great times to go. We think there is enough of interest to fill ten days and you can hike the lesser-known villages in the crux of the hills. We have discussed these in response to a previous question. Finally, you might want to check out the travel agent's culinary creds before committing to her recommendations. There is a simple test to find out how much your travel consultant knows about food. Ask them the difference between an Osteria, a Trattoria, and a Ristoranti. Follow that up by asking them to name the best restaurant in the best hotel in Hong Kong.(Gaddi's in the Peninsula) This was once a question we would pose to those interviewing for a position at our firm.
It is a bit much to expect your agent to have personal knowledge of the best new restaurants worldwide. If you work with an agency that is a member of one of the major consortiums they will have on-site offices in Italy. The On-site office will be able to handle reservations for dinner through the agent. The best agents trend to be affiliated with one of the following consortium groups: American Express, Ensemble, Signature, and Virtuoso.
- WOULD YOU PUT YOUR FAMILY ON THE DREAMLINER WHEN THEY CLEAR IT?
Q - We have been following the story, now on the New York Times second and third page, of the new Boeing 787 Dreamliner. I am writing this on February 8th and I wonder what the status is. We are supposed to fly the plane in April on United. You all seem to be honest journalists so let me ask you a personal question. Would you allow your family to board this aircraft?
A - Yes, if it was parked on the tarmac with the engines turned off. Here is the thing: No one, as of this date, has been able to determine the cause of the on board battery fire and the severe overheating issues. Progress is going extremely slowly because the battery maker, in Japan, thought to be the culprit, has come out of this with few scars.
Believe it or not, this is a major technological mystery. Now, it is thought that it may be at least a month before the cause of the problems is pinpointed and required fixes are made. It may involve complete re-engineering of portions of the electrical power system.
United has announced it is cancelling scheduled 787 flights through most of February. We would want this aircraft to be flying worldwide for at least six months and be incident-free, before we would consider flying her. And we're among the Dreamliner's biggest fans.
- DOES ANYONE STILL OFFER AROUND THE WORLD CRUISES?
Q - In this day and age of less ostentatious travel, I wonder if cruise lines are still offering Around the World type cruises?
A - This year, we count nine lines offering ATW Cruises, six of which will literally circumnavigate the globe. Three of these lines, Holland America, Seabourn, and Silverseas, compete with identical length, 115 day, itineraries.
Crystal does its World Cruise on the 960-Guest Serenity. Reports from the line are that approximately 400 of their guests have signed on for the full journey while the rest of the guests purchase one or more segments of the sailing. Although generally less profitable for cruise lines than shorter sailings that use less fuel and offer fewer days at sea, world cruises are in demand and Crystal is currently taking reservations for its 25th Anniversary sailing in 2015 that will be a 108-day circumnavigation. Bookings are, we are told, robust.
This all started in England in the 20's. Travel Weekly reports that the Lanconia of Cunard Line went out in 1923 for 130 days with stops in 22 ports. This year, two Cunard ships and three P&O liners departed Southampton for full, ATW journeys, almost all of which sail just after the New Year.
Our on staff Around-The-World Expert, recommends bookings be made 16-24 months prior to departure to avoid disappointment. Five characteristics of ATW Cruises:
- Shore Excursions are often one-of-a-kind designed specifically for one sailing.
- On board lectures surpass anything generally available at sea
- The average age of ATW cruisers is going down but is still just north of 65.
- Menus are rarely repeated.
- Significant discounts and amenities are offered to full World Cruisers
- WHERE IS ICE CREAM STREET?
Q - We've been searching for a really strange destination and thought your staff might be able to help. We will soon be opening an ice cream parlor in Sonoma, California. I've taken early retirement and before getting back to the hard work ahead in launching a labor intensive business, my wife and I want to travel a bit to discover the best, most interesting ice cream and flavors available anywhere. We've heard that there is a street filled with ice cream shops of high quality, one after another. But we don't know where it is. Have you ever heard of Ice Cream Street? Where would you go to sample the most interesting, and best, ice cream and gelato on the planet?
A - We think you may have the name wrong. The closest we can come is Ice Cream City which is located inside an amusement park in the Sunshine City shopping center in Tokyo. There are several dozen ice cream stands competing with one another for the most intense and outrageous flavors and both Italian and American styles are available. We know that you will be able to get ell-flavored ice cream, along with soy chicken, but the varieties are endless. Best of all, you can enjoy the wonders of Tokyo, where prices have been falling to reverse the tourist decline of the past five years.
After that, we would head to Florence, Italy to taste every flavor at our personal favorite, the iconic Vivoli. But Florentine friends are telling is that they think that Perche No!, near the Duomo, is as good. Try the Honeydew Melon at Vivoli. Simply amazing. Both establishments have been around for decades and their formulas remain state secrets.
As far as the States are concerned, we will assume you have tried, arguably the best ice cream purveyor in the United States - Capogiro in Philadelphia. That is where the bar is set at the moment.
- CRUISING THE AMAZON WITHOUT BINGO
Q - We find your site rather confusing. On the one hand, it purports to be a cruise site, but we notice lots of information that seems way off topic. If you wish to have people use the site, you might want to think about sticking to one thing and doing it well. Our question has to do with Amazon River Cruising. We know that several of the deluxe lines like Silversea, Seabourn, and Crystal do Amazon itineraries but we are really interested in more of a comfortable, high quality expedition cruise experience with fewer people than a large cruise ship. Are there companies you might recommend?
A - Thank you for the advice. We won't follow it because traveltruth.com is not a cruise web site. We deal exclusively with First Class and Deluxe vacation planning worldwide. There are many parts of the world where it is impossible or makes little sense to travel by ship. Our efforts are geared toward the upscale traveler who wants advice that is not tainted by sales pressure or advertising concerns.
There are several companies we think you ought to explore with your travel consultant. They are: Abercrombie & Kent, Aqua Expeditions, International Expeditions, and Voyages of Discovery.
Of those, we would rate Aqua # 1 and A&K # 2.
- I WANT MORE THAN I PAID FOR
Q - These hotels really get me angry. They always pretend they are full when I ask for an upgrade. Meanwhile, I know from online availability, that they have suites available. I am just constantly being turned down for upgrades and I know others are getting them. I dress quite well, I'm a decent looking guy, and I have a good job, so what am I doing wrong? I just want more than I paid for and I see nothing wrong with that.
A - Do you think it might have something to do with your attitiude when you arrive? Try this: Never ask for an upgrade. Ask for a corner room or "a room with a nice sitting area where I can get some work done". Be as nice as you can be. Do not address the desk clerk by the first name on their tag.
If there was a past problem with your behavior at one of the chain's hotels, it is perfectly possible that you have a RAH next to your profile. We will leave it to you to figure out what those letters represent. Your profile designation will follow you around and you may never be upgraded. If you suspect that is the case, schedule a meeting with hotel management and explain your feelings and ask if there is anything on your profile that is preventing you from being offered an upgrade. They may possibly respond honestly. Finally, use a credit card that allows for automatic upgrades based on points.
The real trick is to never shout how important you are, in word or deed. Just be the nicest guy the desk staff has met that day and you will be surprised at what may happen.
- TOUGHING IT OUT ON THE AMALFI COAST
Q - My boss just informed me that I've won a two week trip to Italy that will include three nights in Sorrento, along the Amalfi Coast. My wife wants us to rent a car and do some driving. Do you think that's a safe idea? Any tips on the towns nearby that are "must-see's". We're really excited and would appreciate any advice. We tell everyone we know about this site. Keep up the good work.
A - We're OK with you driving in Italy. The Italians, along with the Dutch, are Europe's best drivers. You will hardly get lost, just stay on Strada Statale 163 or, as the uninitiated call it, the Amalfi Drive. This incredible two land road hugs the edge of the cliffs for twenty-five miles, passing some of Italy's most beautiful views.
We would suggest you swim in the Grota dello Smeraldo, visit the lovely town of Amalfi, and definitely go a bit out of your way to see the small fishing village of Atrani, poff the main tourist track. Unfortunately, many casual visitors to the Amalfi coast fail to see Ravello, a wonderful town with more incredible views and an artistic past. When you know Ravello, you know the Amalfi coast. Positano is lovely but the single street, Viale Pasitea will be filled with tourists, many of them just off the cruise ships for the day.
If you really want to feel like an Amalfi insider, visit some of the smaller villages in the hills, far above the sea. Try Montepertuso and Nocelle for starters.
- OK, ANDY GRIFFITH HAS PASSED, SO WAS MAYBERRY REAL?
Q - With great sadness, my husband and I read of the passing of Andy Griffith, a wonderful role model and, I think, a true southern gentleman. My husband suggested we just "drive to Mayberry". Is there such a place and how would we get there? Hope this request is not sounding silly.
A - Not not at all. We all loved Andy though some viewers had a stronger attachment to Barney and they bear watching. There is no Mayberry but the show was truly inspired by a place in North Carolina named Mt. Airy, that Andy knew well. There's an Andy Griffith Miuseum and every September there's a celebration called "Mayberry Days".
It's all a bit touristic these days but you can still get a glimpse of small town life and there are numerous small towns within driving distance that have no tourists. You can actually tour Mt. Airy in a vintage sheriff's car.
- BORDEAUX'S BEST WINES
Q - I am a country club wine drinker but I do keep the Wine Bible next tot he remote and I am slowly getting into French red, particularly Bordeaux's. We're headed to France to do some tasting with another couple who thinks that the Trader Joe's label is really prestigious. But I do want us to go to the very best vineyards. If you could let us know which Bordeaux's are considered the very best, I'd be eternally grateful.
A - Well this is a bit tricky as there are tens of thousands of wine connoisseurs who wish to taste the best Bordeaux's. To get into the very best vineyards, you need to know someone and, even then, it is extremely difficult to get to the Premier Grand Cru First Growth estates. We suggest that you work with your consultant to make all arrangements through one of the world's top wine experts specializing in the top-level French production. Even then, you may be disappointed. Work at least a year in advance to have any chance at all. There are the wines you should target - they are the best of the current crop of Grand Cru's:
Chateau Lafite Rothschild Medoc (Pauillac)
Chateaux Margaux Medoc (Margaux)
Chateau Latour Medoc (Pauillac)
Chateau Haut-Brion Pessac-Leognam
Chateau Mouton-Rothchild Medoc (Pauillac)
- NEGOTIATING WITH A HOTEL AT THE FRONT DESK
Q - I am a software gun for hire and I travel about 80% of the time. I know that there are often great deals online at the hotels I'm staying at but I just don't have the time to check it all out on a daily basis. Is there any way to get the same rate as the internet when you're at the check-in desk? Very cool site but wish you had more for the business traveler. Not all of us can be on a perpetual vacation.
A - Some experts suggest the "let's be realistic" approach at the front desk. You might try pointing out that the average online site is getting close to 30% in commission from the hotels they are selling. So suggest that if the hotel will give you 20-25% off the online price, they will still be making a profit on your stay. But be careful how you handle this as it could easily backfire.
We'll never be a site for business travelers. Dealing with the vacations in people's lives that really matter is our narrow focus. Trust you understand.
- ARE WE GOING TO BE ABLE TO GET INTO COPENHAGEN'S BLUE PLANET?
Q - Very cool site but we wish you would have more on food and restaurants. It would be great if we could get all kinds of restaurant information mixed in with your highly valuable travel insights.
My husband and I will be in Copenhagen at the end of June, having just ended a cruise. My husband mentioned there is supposed to be a terrific new site in Copenhagen called Blue Planet and he was thinking about adding a day to our trip so we could spend some time there. Do you know anything about this and would it be worth the extra day?
A - Well it looks like you are in luck. Copenhagen's absolutely stunning new aquarium, Blue Planet, is scheduled to open on March 22nd in time for the summer tourist season. We expect this to quickly become one of the two or three leading tourist attractions in Scandinavia. There will be almost 500 species and just over 20,000 animals housed in a building that is already being nominated for major architectural awards. Copenhagen design firm, 3XN has created a building that resembles moving water and the aquarium's rooftop will swirl, resembling the world's largest whirlpool. Guests flying into or out of Copenhagen's Kastrup Airport will have the best some amazing views of this new complex.
Absolutely spend an extra night and get your tickets in advance. This one will open to spectacular reviews.
We'll try to do more on food and restaurants. Thanks for sharing that.
- HOW DO WE GET AROUND BUS TOURS IN ISTANBUL?
Q - We have a little but of a dilemma. We are doing a land tour that begins in Istanbul and includes two nights in the city with sightseeing. But to use frequent flyer miles with US Air, we had to add on three additional nights to make our upgrades work. So we now have three nights in a Muslim country with the sightseeing of all the major places already included in our tour. Your site mentions "Lifestyle Touring" for people who don't want or need historical bus tours. I suppose that's us. Any suggestions?
A - You can have your agent arrange private sightseeing or you can contact the Concierge at your hotel to arrange the kind of sightseeing you really want. But very few guides are prepared to really take you inside the daily lives of the residents. The best program for you would be the Istanbul Lifestyle Touring Program designed through our sister company, A Taste of Life Ashore. Just go to www.atasteoflifeashore.com and you will see the options in Istanbul.
- DO YOU RECOMMEND THE PAUL GAUGUIN?
Q - We are thinking about taking a cruise on the Paul Gauguin in Tahiti. We are looking at an 11-Day sailing out of Papeete to the Society Islands. We are casual people, we don't like dress up nights but we're ready to try some quality after our last disappointing cruise on one of the mega-ships. I guess we need to know if this is a good time to go, if the line is reputable, and about what we should expect to pay after their advertised two-for-one and Free Air deal.
A - The Paul Gauguin is owned by an American based in Tahiti, is well-funded, and is highly reputable. It is, in our view, the very best way to experience the islands in the South Pacific and the ship is elegant but casual. Dress is about the same as it might be in a nice Hawaii-based hotel. For men, slacks and a Hawaiian shirt are fine.
There is a bit of a rainy season that hits the island sin mid-winter but most travelers think the risk is well worth it. The Free air is available non-stop from Los Angeles - not from your hometown. The line is currently offering two-for-one pricing which can bring the price of a picture window cabin down to $5595 per person inclusive of air. That is a per diem price, without air, that is in the $400-$450 range, an exceptional price for a fivbe-star rated experience. The balcony cabins start at $7045 plus port charges inclusive of air. The Gauguin gets high marks from traveltruth in terms of its on board service and food. We applaud the line for being able to capture some of the essence of the islands it visits by being upscale without being uptight. All in all, an excellent choice and, we believe, a far better experience than anything on the water in the Caribbean.
As to down sides: It is an eight and a half hour flight and you would probably want to upgrade to Business Class, a costly move. The islands you will visiut are small, often having just one primary circular road. This is not an itinerary for historians, shoppers, or drinkers. It is an itinerary for dreamers, lovers, and those seeking to break away from mainstream cruising.
- DIRTY RESTAURANT STORIES
Q - My wife and I were curious if your restaurant writers saw the 20-20 on ABC TV about food and restaurant contamination (November 16th)? What did you think about it?
A - Yes, we saw it. It struck us as a combo platter of light investigative reporting that really didn't take on the corporate entities that are selling our kids on corn syrup, salt, and chemically modified foods. But anything on this subject is helpful so we won't be too critical.
The commentary on fish reflected some information we reported here several years ago. One expert said that virtually no one who orders Red Snapper in a restaurant is eating Red Snapper. Those who order "white tuna" on a sushi menu should know there is no such fish. They are really being served Escobar, a fish that causes diarrhea.
The reporting on airline food contamination was interesting because it showed that the problem is not ion the galley but in the food catering kitchens that serve the airlines. It was nice to know that First Class and Business Class passengers are just as likely to get Salmonella poisoning as coach passengers, a bit of democracy at 30,000 feet.
Some of the blue light/bacteria smear reporting was interesting. 20-20 claims that the single most likely source of contamination in the average restaurant, the place to pick up e-coli and his cousins, is your seat. They recommend that diners get up and wash their hands after they are seated. But, then again, aren't you returning to the same seat. It turns out that restaurant seats, in all price ranges, are rarely disinfected.
Also surprising was the fact that the actual menu, along with salt and pepper shakers were found to be far more filthy than bathroom fixtures, sinks, handles etc.
Lessons: When dining out, bring a cover for your chair, never touch the menu, and never touch the salt and pepper shakers. Or just wear gloves when dining out.
- IS THERE REALLY ANY SUCH THING?
Q - My golfing partner thinks he read somewhere that you can do a safari in the Arctic. Any truth to this and how would we go about getting additional information? Is there really such any such thing?
A - Well it's a bit of a marketing ploy but you can actually see wildlife like the elusive narwhals and search for polar bears in their native habitat. The Arctic is big and beautiful and one of the experiences you will never forget is hot air ballooning over a massive iceberg, The company that we like for this sort of soft adventure is Arctic Kingdom. Try to plan your trip eleven months prior to your favorite departure date as the air needs to be planned surgically.
- SANTORINI RESTAURANT RECOMMENDATION
Q - The family, six of us, are headed for two nights on Santorini as part of a Greek islands itinerary planned with Isram Travel in New York. Is there a particular restaurant on Santorini that you think we should go out of our way to try? Will the cruise ship hordes ruin our time on the island?
A - We're getting excellent reports from the Nichteri Restaurant in Kamari. Make sure your driver waits and offer to buy him dinner. The vast majority of cruise guests will be gone before sunset. That is rather interesting since one of the primary reasons to go to Santorini, and particularly the village of Oia, is to watch the sunset.
- IS THIS ITINERARY WORTH $20,000 FOR TWO?
Q - Don't know if you folks are allowed to do this but I would love your opinion on a 33-Day Voyage on the Oceania Marina in April of 2014 from Tahiti to New York via Easter island, Peru, Ecuador, the Panama Canal, some of the Caribbean and even a day in Charleston before heading to New York. We're in our early seventies and have just started traveling seriously. I'm not a jogger but we get around OK. We've done two previous cruises on Holland America. And what cabin should we get?
A - Look up and down this page. No Ads. We can do and say anything here, so no worries. We absolutely love this itinerary. You'll see the best of Polynesia, Machu Picchu, Easter island, the Pitcairn islands, and that's not even half the itinerary. We say do it and try to get a Penthouse level cabin for that number of days. You will hit a bit of rough water and the Marina, one of our favorite ships, is a bit top-heavy. One third of your cruise will be spent at sea so you don't want a ship any smaller than the Mariner. Port or Starboard is irrelevant, choose your cabin based on the best available mid-ship location on deck 10. This is one of the very best laid out itineraries we've ever seen and it is a steal based on current discounts. May we congratulate you on your "good eye"?
- SHOCKED BY TREATMENT BY RIVER BOAT OPERATORS
Q - My husband and I were planning our first cruise on a Danube River Boat Cruise. We've read so many wonderful things about these cruises on this site and others. We didn't use a travel agent and tried booking the cruise ourselves with Tauck, Viking River, and Grand Circle. I am rather shocked to say that we were turned down by each line because my husband uses a scooter to get around in port. He has enough mobility to do some limited walking around the ship but I don't see why they would not agree to help one of their own guests on or off the boat so he could use his scooter. Any light you can shed on this will be appreciated. I really got the impression they don't want our business.
A - Well they don't. The average scooter that you are referring to weighs between 130-140 pounds. Crew cannot be held responsible to lift that much equipment, at some personal risk, on and off the boat in every port. River boats have extremely limited storage space. There is just not enough room in the average cabin to keep a piece of equipment that size. If you could make do with a collapsible wheelchair, each of the lines you mention would be happy to assist you.
We think you ought to be dealing with a travel professional who specializes in dealing with clients with disabilities. This is an important and specialized area of travel and it requires specific training and experience. Try Flying Wheels Travel in Minnesota.
- CRUISE CREW SALARIES EXPOSED
Q - We've just returned from a cruise on the Oasis of the Seas and some friends we had dinner with told us that they had gotten friendly with their cabin attendant who told them that crew is paid next to nothing and really survives on tips. In this day and age and with minimum wage laws, I wonder if this could be true? Do you have any information on this?
A - Workers aboard cruise ships are not protected by US laws as they are classified as foreign workers aboard ships that are not registered in the United States. They lack the same Minimum Wage, Health Care, and Working Conditions rights that you and I enjoy as citizens. By every measure they are exploited labor. Janitorial and cleaning staff average about $500 per month. A waiter can make $1,000 per month. They usually work seven days a week. They sleep below decks in bunk bed accommodations but the major cruis elines are good advertisers so we see little int he way of investigative reporting on this issue.
On the other side of the Atlantic, London's Channel 4 sent a reporter undercover to work for five weeks aboard the Celebrity Eclipse. Celebrity, it should be noted, is the most upscale of the mass market lines and the Eclipse is a new generation ship, so conditions are marginally better than what crew might face on less upscale competitors.
The on-air expose reported that the lowest paid on board workers were receiving about $600 per month or about $2.00 per hour with no gratuities. Most crew members were working seven days a week for six or eight months. Workers are often forced, it was reported, to pay "expensive fees" to the recruitment agencies in their home country that allowed them to obtain their job.
But what about the reporter on this story? What was he paid?
Over five weeks, he earned $375 an hour and he was expected to work sixteen hours each day. This was less than the recruitment agency he used had promised. A story in the Daily Telegraph pointed out that he was charges $700 by the recruitment agency to buy his uniform, get a visa, and take out compulsory medical coverage. He started his work heavily in debt.
The documentary report pointed out, in some detail, exactly why cruise ships flag their ships in certain countries. The Celebrity Eclipse is registered in Malta. There can be no other justification for such registry other than the fact that neither US or British Employment laws apply in Malta. Cruise ships flag their ships to evade minimum wage requirements and other forms of worker protections.
There were areas the story did not have time to investigate. The treatment of workers who are injured ont he job, for example, and their access to US hospitals. Cruise lines will often require that an injured worker be flown home rather than arrange for the best possible treatment available.
And what do the cruise lines respond. They respond in much the same way that Mitt Romney responds to questions about his tax dodges in Grand Cayman and other tax havens. It is all technically within the law.
For a great many consumers, apparently, that is quite good enough.
- SUNDAY: IS IT THE BEST DAY TO BOOK FLIGHTS?
Q - Having just retired from Duke Power after twenty years, my wife and I are ready to do some traveling. We'll do some overseas cruises but we really want to travel within the US at least four or five times annually. I've heard that I should go online on Sunday evening to get the best deals. Just checking to see if that is right. Enjoy the site immensely and appreciate the honesty.
A - No, Sunday is not the day. The current best advice about airline purchases holds that an airline almost always is going to announce a fare sale on Monday evening. The other airlines scamper about on Tuesday morning and by noon on Tuesday, they have matched the fare sale offer. So the best time to book domestic air travel seems to be around noon, California time on Tuesdays. If this is of interest to you, you may want to read the posts at www.farecompare.com
- POSITANO SECONDS
Q - We have a problem that is, admittedly, in light of real world problems, insignificant. So we thought we would turn to your editors. We have a full day in Positano while visiting Sorrento off a Holland America ship. We've been there before and walked the streets of Positano which we loved. We wish to go back to Positano but we're looking for something a bit different since shopping is not our thing, which is to say it is not my thing but since my wife is not writing to you, I feel I can speak for her. Also notice that you do not list Holland America in your Top Ten, an omission I must chalk up to elitism. Feel free to defend your lack of consideration for the Dutch.
A - Yes, we are the masters of "insignificance". Thank you.
We suggest two approaches in Positano. You might want to head down to Spiaggia Grande, the main beach, and hire a private water taxi to take you five minutes away to one of the water-accessible only small coves that are hidden along the coastline. This can turn an ordinary day into something really special providing you are actually picked up for the return trip. Our other suggestion is that you look away from the water and head up into the hills to visit the smaller towns of Nocelle or Montepertuso. The local bus will get you up there and you will experience a world away from the tourists.
Holland America is the oldest cruise line still operating with a proud maritime tradition. But it is, after all is said and done, a mass market line that does not have pretensions of offering five-star service. Actually, they don't appear on our list of the top fifteen.
As for the Dutch, we have an extremely high regard for their country and its inhabitants. It is a quiet little place and it would surprise most Americans, we think, to know that the Dutch own a larger share of American businesses than any other nation. Two weeks traversing the Netherlands is a vacation option we think too many travelers overlook.
- HOW DO WE TAKE ADVANTAGE OF REGENT CRUISE LINES FREE BUSINESS AIR OFFER?
Q - Read about your site in one of the travel magazines and would like to know a bit about the "Free Business Airfare Offer" they have at Regent Cruises. We are looking at a cruise in South America on the Seven Seas Mariner next December 8th that starts in Rio de Janeiro and ends in Buenos Aires. We'll be booking the Free Air deal but we really want to get into Business Class. If I pick the right agent is there a chance of an upgrade? Can you tell us how to make sure we get the best seats and the best flights out of Oklahoma City? Wer're thinking of booking category F. o you recommend that category and are there any cabins to avoid
A - Regent's Free Air Offer is an effective marketing ploy but we are unaware of any cruise line that has ever really given consumers "Free" Airfare. What the ads do not explain is that you can get a much better price by booking on a cruise-only basis.
Regent's Air Department is one of the few that receives an "A" rating. They will work with your consultant to get you the best possible schedule using their contracted carriers. The Business Class upgrade on your sailing is $2598 per person. But that is not the real price since you are adding that "add-on" to the "Free Air" price which is higher than the cruise only price.
When your consultant does the math, you will see that the real cost of your business air is approaching $4,000 per person. You may want to do your own air. Remember that you will need to wait until January 8th of 2013 to make any reservations. Do be aware that cruise lines are not really quoting an airfare. They are, instead, quoting an air package that includes transfers and baggage handling as well as some rather pricey taxes.
No travel agent can get a cruise line to waive its Business Class upgrade costs. You will need to pay to sit up front with the boys and girls in nice shoes.
Here is our advice, given that this is a South America sailing beginning in Rio. We do think you should book at least one-night in Rio prior to the ship's departure. You may want to consider flying Business class to Rio but doing coach on the return since that will involve flying in daylight. Have your consultant do the $150 per person air deviation fee to enable you to get prompt confirmation eleven months prior to sailing and seat assignments.
In category F you want to avoid cabins 800-810 and 801-811 as well as 876-886 and 877-887 on deck 8. Also avoid the two handicap cabins, # 828 and 829. Avoid all of the F's on deck 9.
- CHINA NEXT YEAR: WHEN SHOULD WE GO?
Q - We are thinking about doing China next year, using one of the better tour companies like Trafalgar, Abercrombie and Kent, or the Tauck Tours. We are wondering which of these you would recommend for the best overall experience? We would also like to know exactly when we should do this trip for optimum weather. We're hearing conflicting opinions. Also, how do we avoid the pollution and the smog?
A - Trafalgar is a moderate to budget priced mass market tour operator. They are not appropriate for your needs. Tauck does First Class touring while A & K is the premier luxury tour operator. But each tour firm that tries to operate worldwide has geographical strengths and weaknesses. In China, we would clearly recommend A&K as they have the best local offic es and operations staff. They do not outsource their guides or their touring components.
You are getting some contradictory advice about the best time to visit because China's provinces cover vast distances and the weather in Shanghai, for instance, does not mirror the weather in Beijing.
Overall, the best months to visit are April and ay and November and December. This will give you cooler temperatures and less humidity and pollution. Personally, we like the month of April with November a close second. In Beijing, for instance, average daytime temperatures are in the upper sixties, there is low humidity, very little rain, and far fewer tourists. We still love "April in Paris" but "April in Beijing" also has a nice ring to it.
- GOING TO THE MIDDLE EAST IN MARCH, WHAT TO DO?
Q - Love this site. Like sitting down with our doctor or attorney - but for free. This March we're headed on a voyage that will include several ports in the Middle East including Egypt. We booked through the cruise line for the savings but we're not getting any updates on the itinerary changes that might occur given the events of this weekend. We've called the line and they said they don;t know anything "yet" and we should just "sit tight." This trip is costing us close to thirty thousand dollars and I am not a "sit tight" kind of person. Any advice would be sincerely appreciated.
A - First, you've been suckered into dealing directly with the cruise line - always a mistake. Always. They are charging you the commission that would buy you professional services, additional amenities, and caring oversight of your total cruise experience (assuming you have a really knowledgeable agent). They take the commission and simply pocket it. When you call the cruise line, you are speaking to a commission-based sales person who is instructed to do all possible to keep your reservation "in house". There is no such thing as an offer available by a cruise line that is not also available through a consultant who regularly works with the line.
When you were told by the sales agent that you should sit tight, that was probably what they were told to say. But a connected travel consultant can go to the operations people at the line and get a good feel for any pending itinerary changes that are likely. You will also be provided with updated security information.
Cruise Lines do not publicize the fact, for obvious reasons, that even after you have made your reservation and paid a deposit, you can move your reservation over to a travel consultant on a no-fee basis as long as you do it prior to your final payment. You will come out ahead if you do this on several levels.
Finally, we think that ports in Egypt are likely not to be cancelled and your itinerary, which is six months away, will likely operate as currently scheduled. Final decisions on itinerary changes are normally made 21 days prior to a scheduled departure in order to allow enough time for alternative port calls to be confirmed.
- DO WE REALLY NEED TO DO THE WORK OF OUR TRAVEL AGENT?
Q - We've been going on three major trips a year for the past five years, using a travel agent with whom we feel we have a good relationship. But she is always telling us that we should reconfirm our reservations at hotels even though she has made the bookings. We're rather tech savvy so no big deal but we were wondering if we're doing her job?
A - If you are arriving at a five-star resort or hotel property, your agent should be making the reservations through personal contacts. In that case there is no need for you to personally reconfirm. If your reservations are, on the other hand, being made by a traditional travel agent using an airline computer system (GDS), then it is a good idea for your to reconfirm the morning prior to your arrival or the morning of your arrival. This is a particularly good idea if you are requesting a unique position, corner room, next to elevator, etc., or if you have very specific bedding needs. Many properties, for example, routinely overbook King-size beds. Unless you remind the property of what you want, your agent's original request could go unnoticed or get lost in the hotel shuffle.
So then, it really depends on how you were booked and who booked you. If you booked online or through a travel agent using an airline computer, reconfirming is a good idea.
- BEST SINGLE WAY TO CUT AIR COSTS DOMESTICALLY
Q - My husband and I love reading about luxurious travel options on your site. But with two pre-teens, our primary goal at the moment is planning three and four day vacations within the United States. Other than using low-cost airlines like JetBlue and Southwest, is there one single strategy that you could recommend to save on the cost of four tickets?
A - Since you live in Portland, your options are somewhat limited. But we've been to Portland and we know you won't move, so let's deal with what we've got. The best single strategy would be to arrange your vacation to depart on Saturday with a return on Tuesday or Wednesday. Fares on Fridays and Sundays are always going to be higher based on demand.
- HOW DO WE BOOK THE NEW DREAMLINER FOR A CROSS COUNTRY FLIGHT?
Q - How do we actually book a flight on the new Boeing Dreamliner? We hear such great things about the plane but I don't see any ads for it and I don't know how to go about getting on board this year or, if necessary, next year. It is likely we would want to fly her from Minneapolis to Los Angeles.
A - We're anxious to fly the Dreamliner as well. There are larger windows with a button that controls the "dimmers", the luggage bins are larger and do not cut into headroom, the pressurization system is significantly advanced over older aircraft and should help passengers avoid in-flight headaches, and it is less expensive to fly because it is made of lightweight composite materials.
As to your question: United will be years ahead of its domestic competition. They have 50 Dreamliners on order and the first will arrive at the end of this month. The first flight will take off on November 4th from Houston to Chicago and we know the aircraft will be flying routes that include Cleveland, Los Angeles, San Francisco, Newark, and Denver.
Plans for early next year include international service on United to Amsterdam, Tokyo, Beijing, Lagos, and London.
You can book your flight through the United Web site or through youjr local travel agent. You will avoid fees by booking directly on the United site.
- BOTTOM LINE: SHOULD MY DAUGHTER DO THIS TRIP?
Q - My daughter, my only daughter, has come to me asking permission to join two girlfriends on a cruise aboard Royal Caribbean next Spring. There may be an older sister on board who is twenty-two if the line requires it. Her girlfriend's parents have given their consent, feeling that a cruise ship is as safe a place as our kids can be during Spring Break. We are being told that they have good security aboard. The kids will want to enjoy the ports, particularly those in Mexico and they've promised us they won't be drinking. Just thought we would run this past you before giving the go ahead. Are we being naive?
A - "Naive" doesn't even cover it. This is just irresponsible on your part. Here are a few facts and observations that might help you and other parents of potential unaccompanied, youthful Caribbean cruisers understand the risks:
01 - First our advice. Do not send your daughter on a cruise if you will not be there to go ashore with her and provide high levels of adult supervision.
02 - There are no police aboard these cruise ships. They have their own security personnel on board because they are needed. Why do some cruise lines cost a lot less than others? Do you think it could, in part, have something to do with who is employed aboard the ships, what they are paid, and the degrees to which they are subjected to background checks?
03 - Royal Caribbean will require an adult in the cabin over the age of 21. They make every attempt to enforce the drinking age aboard ship.
04 - The ship is less your concern, and ours, than the ports, areas where your cruise line has no policing power of any kind.
05 - The number of alleged cruise passenger rape victims on certain islands in the Caribbean is alarming. Cozumel has one of the worst records in this regard. A passenger was allegedly raped in an area near a recommended shopping center downtown after disembarking the Oasis of the Seas. Royal Caribbean argued it was not responsible since it could not document where previous rapes had taken place and thus could not warn its guests with any specificity about areas to avoid. The court in Miami agreed and tossed the case. Another Royal Caribbean passenger is alleging that she was raped at Senor's Frog's, a gathering place for young drinkers off cruise ships. The local press in Cozumel has reported that there were seven cases of rape in the past six months involving tourists.
06 - There is a State Department Advisory that refers to rape and sexual assault in Cozumel as "a serious problem" in resort areas. Date-rape drugs are used in bars and nightclubs throughout the Caribbean but the problem seems particularly widespread in Puerta Vallarta Mazatlan, and Cozumel.
All parents who are even considering travel on a mass market cruise line with teens to ports in the Western Caribbean and Mexico would do well to review the blog of Maritime attorney James Walker at www.cruiselawnews.com
- WINTER IN THE FURIOUS FIFTIES; POSSIBLE? RECOMMENDED?
Q - We are writing about our desire to do something really different next year, exploring the sub-Antarctic Islands of New Zealand, the Antipodes. We know the seas are rough but we wonder if there is anything in these waters we might consider? We're thinking of, perhaps, seeing Campbell Island and the Bounty Islands, perhaps Macquarie. We're in our mid-fifties, in good shape, and we've done four or five adventure trips and photography jaunts since my retirement as an international consultant.
A - It would be inaccurate to say that the Antipodes are hot right now, but they are slowly gaining interest among photographers, and particularly birders as islands with really amazing populations of large numbers of species. You will probably want to look first at Orion Expedition Cruises, a wonderful company that has just made our coveted listing of The World's Top Ten Rated Cruise Lines. There is one sailing, on December 20th next year, that goes from Auckland to Dunedin, that will take you where you want to go.
Of course, we suspect you are aware that this area is known as "the Roaring Forties and the Furious Fifties", a reference to their stormy latitudes. But if you are into both birds and nature photography, and you don;t mind traveling in five-star luxury, this is a uniquely wonderful opportunity. These islands were granted World Heritage Site status in 1998. But remember, you will be aboard 4,000 gross ton yacht with a capacity of 106 guests. You will be tossed around a bit, but we think the ride will be more than worth it. And the cocktail party bragging meter scores this trip a rare 100.
- CRYSTAL OR SILVERSEAS: IS THERE REALLY A DIFFERENCE?
Q - My wife and I are looking to take a Baltic Cruise next year. Given the current offers, we'd prefer booking now rather than wait. But we are rather new to cruising and not really sure about the differences between Crystal and Silverseas. Any light you might shed on the differences? We understand they are both rated five stars.
A - A good first step to understanding the major differences between these two lines would be to carefully go over our Ratings which you can reach from our home page. In our Ratings, we rate and evaluate the world's top ten rated lines in descending order. Crystal is currently ranked higher than Silverseas.
We think it likely you would have a thoroughly enjoyable experience on either line and any of their ships. But here are a few recommendations and points of differentiation we think you should consider:
01 - We would look carefully at the time you will spend in St. Petersburg. We recommend three full days - not two, as offered on most itineraries. St. Petersburg is always the highlight of any Baltic cruise and we think you should maximize your time there.
02 - Silverseas has smaller ships and they are permitted to dock in the inner harbor, directly across from the Hermitage in the center of the city. The larger (940 Guest) Crystal ships normally dock on Vasilyevsky Island using one of the Sea Facade berths, along with other larger ships. This is going to mean that you are about a 20 minute taxi ride from the pier to central St. Petersburg. This becomes somewhat less of an issue given that you will likely be on tour rather than wandering about the city on your own but it definitely adds driving time.
03 - Silverseas is a more elegant experience, with one or two dressy nights one each cruise and an international clientele. Crystal will have a majority of American guests, while Silverseas is more likely to have about a 50-50 mix of international guests and Americans. Crystal guests are predominantly from four States, Florida, New York, Texas, and California.
04 - We believe that the entertainment, lectures, and on board options are far superior on Crystal.
05 - Crystal staff is warmer and more likely to provide personalized service. But some guests are annoyed by, what they view as, insincere friendliness. Silverseas service is more classically European and reserved.
06 - Crystal provides a greater degree of options in its sightseeing program in the Baltic. But Silverseas provides a number of excellent, but pricey, unique experiences.
07 - Both ships are inclusive in the sense that they include drinks, wines, and gratuities. Premium wines are available at an additional cost.
08 - Crystal has more dining options and, we believe, superior cuisine. Our reviewers have felt that Silverseas has, in the past, exercised portion controls in their main dining venues. That doess not mean that one cannot dine extremely well on any Silverseas ship. Crystal, however, is unique among the top-level cruise lines for the variety and overall quality of its dining choices.
09 - Silverseas feels much more like a Four Seasons Hotel. Crystal feels like a well-run mid-size cruise ship.
10 - Cabins on Silverseas are superior. Some guests complain that smoking in portions of the Silverseas dining room is an ongoing problem. Smoking is tolorated in some sections of the ship as a means of accommodating the large proportion of guests from Europe. Silverseas has, however, recently taken steps to address this issue and it is less of as problem than it once was.
There now, that should thoroughly confuse you. But we hope it also sheds some light.
- WHO REALLY HAS THE LARGEST SUITES AT SEA?
Q - The stuff on the internet is really confusing. I am trying to find out which cruise line has the largest cabins, or should I say suites? My wife and I like lots of space and there is a possibility that we will bring our family of six along with us. I've looked at Silverseas and Seabourn and nothing is really that large so I'm wondering if some of the really big ships have the kind of multi-bedroom suites I might want?
A - Right now, the largest suites at sea, they are actually called Villas, will be found on the Norwegian Pearl. This is a 2400 mass market ship but the Haven Garden Villas are three-bedrooms and measure 4,252 square feet. Norwegian Cruise Line will allow up to eight guests in one suite and the total fare for a week for everyone will hover around $20,000. You will have access to a deck, pool, and a restaurant exclsuively for suite guests. This is a kind of pampered segregation as many Villa guests, such as celebrities, rarely come in contact with Norwegian's re3gular mix of guests.
If you crave something more upscale consider a two-bedroom configured Owner's Suite on the 540 Guest Silverseas Spirit. One week in this 1668 square foot suite will run you about $25,000 for two for a week in Europe. There are significant extra charges for a third and fourth passenger. But then again, Silverseas is deluxe and inclusive. And you might actually want to socialize with the other guests.
- WHY YOU WANT TO LEAVE PARIS SOON AFTER ARRIVAL
Q - My seventeen year-old daughter, her best friend, and I are off to Paris in six weeks for a shopping splurge the likes of which Westport, Connecticut has never seen. Wondering if you could give us your best tip to really take advantage of the best designs at the best prices. We'll have ten days in the city. My husband and I refer to your Q and A frequently and hope that you all just keep doing what you're doing. You're helping lots of us make better travel decisions.
A - Our best advice is to take one complete day and get out of Paris. You will want to do as Parisian insiders do, grboard one of the the three daily buses that depart from just near the Louvre to La Vallee Village, a part of the Chic Outlet Shopping empire of nine discount outlets within Europe. Here, just off the A4 to the east of Paris, about forty-five minutes away, is the small village of Serris, home to France's top designer-centric, deluxe discount shopping mall. If you've heard of a famed rench designer back home, chances are they are represented here in an outlet store with some rather amazing saviongs. You can plan on saving a minimum of one-third off current Paris prices. But you will also be able to save 19.6% VAT on most items.
Unlike discount centers in the States, the items you see are the same materials and styles sold in Paris' best boutiques. The French factories do not make cheaper "for discount malls only" product lines. So there are no issues with authenticity. And before you take the late afternoon bus back to Paris, you will even have time to experience your best-ever shopping mall lunch.
- ARE THERE ANY BRAINIACS ON THE VOLGA?
Q - My wife and I are rather astounded at the lack of intellectually interesting river boat options available in Russia. We have a deep and abiding interest ion the fine arts and we were wondering if there is anything like a program along some of Russia's rivers that might cater to Americans who wish to expand on their knowledge of both Russian history and Art? Like the site a great deal but wish you would direct those on a budget elsewhere. There are plenty of web sites that cater to the tee shirts and bingo crowd.
A - You are probably taking advantage of the fact that we protect the identities of our visitors. We think you may find cultural nirvana aboard the Volga Dream's Russian itinerary sponsored by Academic Arrangements Abroad. These are river cruises for those with a serious interest in the arts and they are sponsored by New York's Metropolitan Museum of Art. But be careful, you might spot a tee shirt inside one of the Russian collections.
- WHEN ARE INTERNET CONNECTIONS GOING TO IMPROVE ON CRUISE SHIPS?
Q - As an IT Professional, I am rather appalled at the sorry state of internet service as evidenced by recent cruises on MSC, NCL, and Holland America. I was just wondering who provides internet to ships at sea and when is it going to get to the point when I can search the web in a lounge chair by the pool bar?
A - Well you do realize that sensitive communications equipment needs to stay as far away from sun and water as possible. Be mindful that your Bahama Mama does not tip over onto your keyboard.
Internet service began showing up on ships in 2000. The leading Satellite provider has been a company called MTM Satellite Communications. That technology is now being eclipsed by Harris Rock Cap, a company whose O3b name stands for "other 3 billion." O3b technology will provide more broadband aboard ships than the current standards. The ships you sailed were essentially sending data to stationary satellites 23,000 miles above the earth. The packets of information then had to be sent back down to a ground station and then back up, again, to the satellite. As Travel Weekly recently reported in a cover story on current satellite communication, the current journey when you type in a message on a moving cruise ship is about 100,000 miles from start to finish.
O3b satellites will be beaming broadband from points directly over the equator which will allow them to reach points from Nova Scotia to Santa Cruz, Argentina. Faster broadband will be available on ships sailing the Mediterranean Sea, as well as virtually all of Africa, Asia and large portions of South America. The current satellite blank spots seem to be centered in the Baltic region and Alaska.
Eight of the twelve new satellites being built in France for 03b will be launched out of French Guiana next year. Four more will be launched in 2014.
Royal Caribbean has announced that the new, higher-speed broadband will make its first appearance on the Oasis of the Seas in June of 2013.
- SHOULD WE CRUISE TO MEXICO OR JUST GO TO A MEXICAN RESTAURANT?
Q - The little woman and I are interested in sailing down to Mexico, perhaps getting off or on in Acapulco. But we're fairly cautious people and if there is crime we'd just as soon go to one of the Mexican restaurants here in Denver, sip a few Margaritas, and pretend we're out to sea. We are in our mid-sixties and my wife walks a little slow. I'm no gymnast either. Do you recommend these Mexican cruises?
A - The statistical truth is that crime is an issue in certain ports in Mexico including Acapulco, Puerto Vallarta, and Mazatlan which has seen something of an outbreak in the past twenty-four months. It has reached the point where Holland America and Princess Cruises have said they will not be doing their normal full schedule of sailings to Mexico in 2013.
Inclusive resorts in Mexico appeal to a wide variety of travelers and there are upscale options that represent real value. We'd rather see you doing a great inclusive resort than wandering around port areas off a ship at the present time. The tourism officials in Mexico are adept at keeping bad news about attacks on tourists out of the news, but within the travel trade, it is a fact of life. Still, it needs to be emphasized that most port calls in Mexico by those ships still operating there, occur without incident.
- WHY AREN'T THERE MORE CRUISES TO SCANDINAVIA?
Q - We've been looking into cruises to Norway and the Fjords next summer on one of the better lines. We're just amazed at how few there are and we wonder why the demand isn't greater. It seems that Seabourn, Crystal, Regent, and Silversea will do one, possibly two of these itineraries each summer yet they have multiple departures to the Greek islands or the Baltic and Russia. It all makes us think that the itineraries are lousy so demand is low. Is that the bottom line?
A - No, you're far off course but we understand how you got there. Cruise lines could generate marketing interest and increase the number of Norwegian coastal voyages if they felt they had a shot at full ships. But apart from the fact that most Americans just don't know how beautiful the Norwegian fjords really are, we suspect the real reason that you don't see more itineraries in the region has to do with the cost of operations in Scandinavian waters. Port services, docking fees, fuel, and labor costs are all significantly higher than what the lines have to pay to operate in the Baltic or the Med. In fact, pilots who guide cruise ships into port are paid higher salaries in Norway than virtually anywhere else in the world.
The cruise lines must maintain a fairly even keel when it comes to per diem costs to their customers. So many of the Scandinavian port charges come right off the bottom line. This is more an economic issue than anything else. It is an absolutely wonderful itinerary for experienced cruisers looking for something different.
- 48 HOURS IN LISBON: WHERE DO WE WALK?
Q - Where will soon be leaving for Europe. At the end of our trip, we have two full days in Lisbon. We're walkers, we love to go where the tourists don't, we love discovering where the people live and play. We have little interest in museums or historic sites. Where would you head if you had two days to explore the real Lisbon on foot?
A - You might want to start out with three neighborhoods, Baixa, Chiado, and Alcantara. This will get you into the oldest, the hippest, the most stylish, and the most recently discovered sections of this difficult to know, but totally rewarding city. Use the trams, go to a real deal Fado Club at least once, and do seafood along the waterfront.
- CAN MY WIFE AND I SLEEP OVERNIGHT IN HARROD'S?
Q - Greetings from Cape Town where Traveltruth is not yet a household word. But my husband and I love you so that's all that matters. We've just read somewhere that it is now possible to sleep in Harrod's Department Store in London. We're headed back to London soon after the Olympics and we were wondering how you would book this sort of overnight? I would be quite tickled to spend the night camped out in Harrod's Food Hall, particularly that area of the Hall devoted to fine wines and cheeses. Any truth to this or are we starting a rumor?
A - Well of course you are but it is a rather intriguing concept and one that probably could be arranged by our contacts in London for a phenomenal price.
But we think we have this one figured out. It is true that the Qatari owners of Harrod's under the name Qatar Holding, has announced plans to build Harrod's hotels in London, New York, Paris and Kuala Lumpur. You may be aware that the former owner of Harrod's, Mohamed Al Fayed, sold Harrod's two years ago for somewhere in the neighborhood of $2.2 billion USD. We have to assume that the sale price included the store's stash of wines and cheeses. Sorry.
- SEABOURN VERSUS TIES AND GOWNS
Q - The wife and I are seriously considering a Seabourn Cruise that will explore Japan and some of Korea next year. We've been on one cruise, a Windstar, which we enjoyed. There is lots on the internet about Seabourn but the criticisms you always read are that they are way too formal and they are owned by Carnival, not a very good line from what we hear. What do your editors think about these criticisms?
A - Not much. This is kind of typical of the cruise prattle that litters the internet.
Let's look at dress first. There is only one dress up night aboard Seabourn on a one week cruise and even that event does not require any more than a sports jacket. There are alternative restaurants that are always country club casual. There is absolutely no reason to pack a suit, sports jacket, or ties unless you want to in preparation for a Seabourn cruise.
We think that Carnival's ownership of Seabourn is a net plus. Carnival has extremely deep pockets and is committed to the Seabourn brand. Five years from today, Seabourn will still be sailing and our guess is that you will see a new fleet comprised entirely of Odyssey-Class new builds. Seabourn's competitors, meanwhile, may be wondering where their next ship is coming from. There are no new ship builds announced for Crystal, Regent Seven Seas, or Silverseas at the present time.
We think you should ignore the prattle and proceed.
- WE'RE SPEADING THE NEWS . . . .
Q - My husband will be annoyed that I wrote to you. First, feel free not to print this but, if you do, I trust you will not use my name. My husband and I have traveled on ten or eleven tours and about twelve cruises. Over the years we have been struck by how unpleasant an experience it can be finding oneself stuck on a bus or aboard a ship with a herd of New Yorkers. People are people, but I find the New York travelers, or at least a certain class of them, to be rude and obnoxious to the point of really impacting our vacation. I don't expect you to agree with this, but I was wondering if there are cruise lines that carry a nice mix of people from all over the country as opposed to being "New York centric." Am I the only one who has ever raised this point?
A - Actually, yours is a question that, in one form or another, is posed quite frequently. Each sailing seems to have its own personality and that is dictated, in part, by the geographic mix of guests aboard the ship.
If you feel like giving in to your bias, you might want to look at sailings that depart from Hawaii, Mexico, or Los Angeles as well as those that sail in the Orient. Ships that sail from ports in the south like Galveston, have a high proportion of car-drive guests who hail from local areas.
The press has generally not dealt with this topic but we've been surprised by the relatively high proportion of cruisers who wish to know how many New Yorkers are likely to be on a sailing they are considering.
You might find it of interest that while consumers from various parts of the country seem intrigued by the "NewYorkishness" of certain travel products, most industry executives see New Yorkers as preferred customers who know quality and know what they like. Off the record, many hoteliers will tell you that their most challenging guests tend to come from southern California. This has a great deal to do with concerns about "positioning".
- SLEEPING IN ROME'S CITY CENTER AFFORDABLY
Q - We will be visiting Rome in the Fall and we were wondering of there is a really nice, really well-located, hotel you might recommend that will cost less than the Excelsior or the Eden? We like to avoid hotels that are small and so hip and modern that it requires an engineering degree to control the lights.
A - We think you might like the rather low-key and largely unknown Rome Garden Palace, which is just around the corner from the Excelsior. If it is booked, and we do our best to fill it, try The Fortyseven or Capo d' Africa, both are well regarded four-star properties of modest proportions.
- IS THERE AN ALTERNATIVE TO TAUCK IN EUROPE?
Q - Although we suffered from a bit of sticker shock when our agent showed us a Tauck Tour brochure last year, we thoroughly enjoyed it and we felt the quality was well worth the extra cost. What a difference between the way they handle things and the way our previous tour was managed, with all of the "up charges" and shop visits etc. So now we want nothing less than Tauck quality but we were wondering what other companies we should look at in that price range. Is there any other company as good?
A - Only a few birds soar in the upper reaches of the tour stratosphere. We would rank both Abercrombioe and Kent as well as Travcoa above Tauck in terms of quality. But companies are truly upper-end deluxe. Many consumers are unaware that Abercrombie and Kent offers tours in their brochure that are generally priced in line with Tauck. But Tauck may put as many as 38-40 guests on a motorcoach while A&K limits group size in its "Discovery Series" to just 24 guests. A and K's more expensive programs are limited to just 16 guests. The more affordable Discovery series uses 5-Star grade hotels but guests are assigned standard rooms rather than the top end deluxe or junior suites that are featured in the company's more expensive tour series. We think you would be wise to compare Tauck with the A&K Discovery Tour Programs.
- UNITED CANCELLED OUR FLIGHT: STRATEGIES IF THIS HAPPENS AGAIN?
Q - We were scheduled to fly out of Jacksonville to connect to a flight to Europe on United's partner, Lufthansa. There was one United employee working the desk at the airport when our flight out was cancelled and she could do little to help us with our missed connections. After hours of work and hold time, we finally got it sorted out but who knows how many years we've lost because of the aggravation. Is there a strategy we can use next time to make sure this doesn;t happen again?
A - The best strategy for international travelers these days is to have all of your flights professionally monitored by people who do nothing but watch over you and your needs. The cost is minimal based on the peace of mind you get in return. No travel agent really has the time or means to do this properly. There are firms that specialize in getting you where you need to go when there are problems related to cancellations. The best of these is a company called Cranky Concierge.
- ANY RECOMMENDATIONS FOR BARCELONA DINING?
Q - We will be leaving in two weeks for Barcelona, where we intend to spend three days before joining a cruise. We really appreciate great food and were wondering if you have any tips?
A - You will be visiting one of the world's most vital and important restaurant cities. Barcelona's culinary influences have not spread worldwide, so we are taking your question quite seriously. No one should visit Barcelona without first laying out a culinary map with most meals planned in advance. The world's most important food movement led by the world's most respected chef are all centered in Barcelona and Madrid. To go to Barcelona and not dine well would be like going to India and failing to see the Taj Mahal. And now that the dollar has recovered nicely against the Euro, all the more reason to splurge.
You should definitely make a reservation at Cinc Sentits, the best restaurant currently for Catalan cuisine. It is in the Eixample neighborhood. Order the Tasting Menu.
Another fine restaurant, more experimental, in the same neighborhood is Restaurant Embat. This is a where the best chefs in the world try to have lunch.
The hottest restaurant, this week, is Dos Plillos in the off-center Ravel neighborhood. You walk in through a Tapas bar where patrons have thrown napkins on the floor, along wioth toothpicks, as is the custom. But walk through tot he back where El Bulli's former chef du cuisine Albert Raurich is in charge, and you will be offered the kinds of contemporary gastronomic fare that made El Bulli the "World's Best Restaurant: four years running. (It has since closed because the Chef/Owner Ferran Adria got tired of turning friends away).
Only rank tourists fail to eat at least once perched atop a stool at Barcelona's famed Boqueria Market. The stalls here are filled with some of the world's finest produce and locals know that there is nothing fresher than dining at one of the stalls for as drink and some small plates. Do try the Serrano ham. There are several great food stalls but we are partial to Pinoxto. True Foodies head to Laurene Petras' mushroom stall in the back of the market.
Another "insiders only" must do stop is Cal Pep in El Born. This is the freshest Mediterranean seafood tapas available anywhere and it is also an authentic Catalon experience. Sit at the long counter with the locals.
Gersca in L'Eixample, is a great choice for lunch because the menu is entirely based on what looked best in the market that morning.
We love Fonda, a new French Brasserie from chef of the moment,Carles Gaig. This is modern Catalan cuisine and it is rather approachable for Americans. Highly recommended.
Arola in the Hotel Arts us run by Adria disciple Sergio Arola and, despite its high cost, diners love the incredible tapas served in a sophisticated and beautiful setting by a superb staff. If you are staying at the Hotel Arts this is a no-brainer.
Comerc 24 is a winner in the Born-Ribera neighborhood. Another famed Adria disciple, Carles Abellan, creates molecular miracles and amazing tapas in a modern setting.
That should be sufficient for three days.
- ARE AMERICANS GOING TO EUROPE THIS SUMMER?
Q - We are based in Wales and very much enjoy the information and the insights. Quite frankly, we learn a lot about Americans going over the Q and A. That leads to a query regarding travel to Europe this summer. We are wondering what trends are being noted in terms of cruises and tours. What appears to be hot and what areas are suffering as a result of Euro-zone challenges?
A - Welcome. We are, quite frankly, rather surprised at the scope of our international readership, and we especially welcome visitors from abroad.
Virtually every major five-star cruise line and tour operator is reporting that sales to the Mediterranean countries, particularly Spain, Greece, and even Italy are down by anywhere from 5-30%. In contrast, Baltic Cruises and tours to Great Britain and Scandinavia, along with the Alpine Region, are up substantially. Several lines wish they had reassigned an additional vessel to the North of Europe to handle the demand.
There are some notable exceptions to these trends. European River Cruises are still on a growth spurt with no sign of ending. Cruises to Croatia, if you can find one, are extremely popular.
It is not that Americans do not want to cruise the Med. In fact, there is little evidence that potential cruise travelers are concerned about ports in Italy, Greece or Spain. The problems have more to do with pre/post cruise extensions and the feeling, among a significant number of Americans, that the streets of Madrid, Barcelona, Athens, or even, Venice, may be filled with rioters 'as a result of government-imposed austerity programs. But Greece is the primary recipient of negative press in the States and pre/post programs in Athens are becoming problematical for many Americans.
It would be easy to exaggerate American concerns about the future of the Euro and the impact it might have on public behavior as they tour Europe. We think that a more plausible explanation for the slowdown in bookings to southern Europe this summer has to do with a "been there done that" trend. Most cruise itineraries in the Med haven't really changed in the past two decades. Americans with the means to travel are seeking more exotic less touristy destinations.
Perhaps some would like to visit you in Wales.
- DO BOUTIQUE LUXURY HOTELS EXIST IN ATHENS?
Q - We are going to be staying in Athens prior to an upcoming cruise of the Greek islands and Turkey. Having been to Athens before, we understand that there are surprisingly few boutique hotel options. The King George and the Grand Bretagne have great locations on Syntagma Square, but we prefer something on a side street with fewer rooms in a different neighborhood. Any recommendations would really be appreciated. Great site.
A - Athens likely had more operating hotels in the days of Pericles than it does now. Construction costs are quite high and then there is the problem of actually finishing the construction work. But there are three boutique hotels that we recommend. But please note these are less expensive four star properties - they do not compete with the King George or her big sister across the square:
The small Fresh Hotel has a nice bar and swimming pool on its upper floor. There are nine floors and 133 rooms that are rather minimalist and modern. It is located in the fashionable Psiri District about half a mile from the Plaka. But do be aware that the hotel borders a red light district that can get dicey at night.
The 65 room Classical Baby Grand is located across Kotzia Square.Ten international artists have transformed this property into a statement of modern art and graffiti. You enter through an impressive "art garden" and the check-in desk is a Mini Cooper that drives you to your room. Those who appreciate Urban Art and a younger vibe will like this property. Traditionalists will hate it. Again, this is not the best neighborhood and night walkers may bump into ladies jogging in mini-skirts.
The two best choices would be:
The New Hotel. Not far from Syntygma Square, this property is modern but not over the top and it would seem to meet the needs of travelers to Athens seeking a comfortable alternative to the five-star alternatives. It is generally regarded as the best of the new hotels in Athens and it has a name that is east to remember.
Periscope is a sixteen room find in the heart of the Kolonaki District. It is minimalist in design and the rooms are small. But the staff is cordial, the rooms are nicely decorated, and the upscale neighborhood is Greek Chic with lots of interesting shopping and dining options.
- CAN YOU ENCOURAGE A RETIREE TO BECOME A TRAVEL AGENT?
Q - I am a recently retired consulting engineer in the field of water collection methodologies. We have done some traveling and would like to do more. I think I would be the perfect part-time employee. I'd really appreciate a quick overview of the industry in terms of the issue of survival. I'd want to keep working from five to ten years. Does your firm have any openings? Hope I am not asking too much but this is the only place where I know I'll get a straight answer.
A - In the mid-nineties, there were 35,m000 travel; agency locations in the United States. In some areas they were as prevalent as gun shops. Today, that number has shrunk down to about 15,000 travel agencies.That would seem to be bad news, but it is just the opposite. The result of the closing of so many agencies is that most of the finks, frogs, and phonies are now running tanning bed salons. They've left the business. Those who have remained, tend to be the better agents with real followings and niche specializations. Travel agents, who essentially, by definition, do airline ticketing and serve as "agents" of the airlines, are fast disappearing. They are being replaced by a new breed of consultant. The US travel market is currently generating about $285 billion annually. Travel agents and consultants generate about a third of that. According to a recent piece in the New York Times, agencies in the United States have posted two solid years of strong growth and good agents are very much in demand. Some actually have a waiting list for new clients. Part of this has to do with the fact that travel agents tend to be a mature bunch and members of the profession are dropping like flies with no one to replace their accumulated expertise. But what is really driving the growth in agency production is the growing tendency, as the Times points out, for travelers to seek personalized professional recommendations. Online searching is just so much blah for many and Internet stats for booking travel are actually down as a percentage and have been for 24 months. The fact is that few trust the web enough to purchase travel there.
We don't hire based on openings. When we find an extraordinary applicant we try to create a job for them based on their personal preferences and our current needs.
- ARE MY AA ADVANTAGE MILES SAFE IN MY ACCOUNT?
Q - We've been following your responses to questions about American Airlines bankruptcy carefully. Just wondering if anything has changed or if you remain confident we face no danger in letting our miles grow in the account. We're approaching 500,000 miles. Please try to do less cruise reporting and more on the airlines. We all fly, only a handful of us cruise.
A - The situation at American is changing rapidly since the company petitioned a federal judge to say yes to its plan to make all current labor contracts null and void while also terminating 13,000 jobs. American's management feels that is what it will take for the airline to emerge from bankruptcy in a position to survive. A dramatic spike in fuel prices would be disastrous for American at this stage.
At this stage, we would recommend that you take 50% of your miles and convert them into a travel certificate which will be good for one year from date of purchase. That will assure that at least half of your miles are protected.
What has changed our mind? In a defiant and unusual move, American's pilots, flight attendants, and transport workers actually signed a deal with rival US Airways that would secure certain pay raises and protect some job losses if the two airlines merge. The industry is filled with rumors of a pending US Airways and American merger but American is vehemently denying them.
The situation is fluid enough that we think you should take protective steps to insure your miles don't head skyward.
As to your last point. Close to 12% of the adult population of the US has cruised. Ours is not a consumer cruise site but we are cruise-centric. We estimate, based on the responses we receive, that somewhere between 80-85% of our site guests have cruised, the vast majority on one or more of the Top Ten Rated lines. We'll try to keep you posted on important consumer developments but there are much better sites out there that are totally devoted to airline news and information.
- CAN WE TIE THE KNOT AND AVOID THE CARIBBEAN?
Q - We are frequent visitors to your site. In fact, we decided to get married and ask you about our honeymoon four days ago. Here is our dilemma. We are planning a June 2013 wedding date and we'd love to be legally married aboard a nice cruise ship. But we just don't want to spend our cruise time on the Caribbean islands. Been there - done that. We've got about two weeks. Ideally, some of the immediate family would be with us for a week and the wedding. But what do we do then - throw them overboard? We realize we are early to make arrangements but we wonder what you might suggest. We can't seem to find anything.
A - For this one we went to our on-staff honeymoon specialist, named "World's Best" by Conde Nast Traveler. She recommends that you look at a new program unveiled by Cunard Line. Beginning this summer, their Captains can perform legally sanctioned weddings on the New York to Southampton crossings of their "Queens". So here is the plan: Have the family join you for the six night crossing, the ships are larger enough to hide from them, and have them disembark at the end of six days, flying home from London. This will give you seven or eight nights to enjoy London, Paris or a combination of the two. June in Paris is not a bad way to begin a lifelong friendship.
- CAN Y0U BUY CRYSTAL FOR $2305?
Q - We have friends in Portland who claim to have booked a Crystal Cruise for $2305 per person. They've been bragging about the great deal they got but we wonder if this is really the rate. I don't know exactly where they are going but I think they are traveling in April or May. My wife and I find this amazing because we've always heard that Crystal was one of the top lines. Can you shed any light on this? Cruise pricing is just one dark tunnel as far as I'm concerned.
A - We know. The best way to handle pricing issues is to understand that cruise lines just don't go around to different top-producing travel agencies with different price offers. Cruise pricing is a surprisingly level playing field. All of the top agencies get exactly the same rates for their clients. If they didn't, they would refuse to represent the line.
Your friend was telling you the truth - but not the whole truth. They did find a fare of $2305 in an obstructed view cabin on the Crystal Symphony sailing from Vancouver to on April 29th. That is a truly amazing price for a seven-night inclusive cruise on one of our highest-ranked lines. But there is a little piece of the puzzle missing. This is a cruise that is repositioning the ship from Japan to Los Angeles. The seven-night segment your friends have booked sails from Vancouver to Los Angeles, far from the ideal time to be spending a week in the Pacific Ocean trying to hug the shoreline.
A much better deal can be had in late October when you can book a 12-Day cruise on the Crystal Serenity from Venice to Istanbul for less than $4,000 per person. That means you get a five-star inclusive experience at $334 per day. It should cost between $500-$700 per day. When the consumer media claims that "cruise prices have never been lower", this is the kind of offer they have in mind.
- WILL MIAMI START TO SMELL LIKE AN ASHTRAY?
Q - My wife and I like to gamble and we go on upscale gambling vacations twice a year. We've heard that there is something coming to Miami to be built by the Chinese that will be the largest casino in the States. Is there any truth to this? As a suggestion, your coverage of gambling destinations is really inadequate.
A - There are kernels of truth in the rumor but this is by no means a done deal. The problem any major gambling enterprise faces in Florida is that the current Chamber of Commerce Chairman is a top Disney executive. And the Mouse does not approve of gambling.
The project you refer to is the 30-acre Resorts World Miami. This is a design by a Malaysian company called the Gerting Company. Their plans call for 800,000 square feet of gambling space, 5,000 hotel rooms, and 50 restaurants and bars.
We think that the gaming industry is going to be fascinating to watch in the next 24 months as strapped for cash municipalities, wrestle with the temptations to generate cash. Currently twenty-two states have legalized gambling. Miami may be looking at Clark County, home to Las Vegas. 2011 gambling revenues in Clark reached $9.2 billion last year.
If you feel our coverage of gambling issues is "inadequate" we'll give you your money back. Oh, wait a moment, you didn't pay us anything.
- WHAT HAPPENED TO CRUISES OUT OF MEXICO?
Q - My husband and I and our two children were looking forward to booking a cruise to the Mexican Riviera this year. But when we spoke to our agent, she told us that there just aren't any cruises that would suit our needs and she suggested we look, instead, at the Western Caribbean. What is really going on here. I can't believe that the economy is so bad that people can't afford a one week cruise to Mexico.
A - If you look in any travel-related publication or web site, you will likely see significant advertising by the Mexico Tourism Board. As one of the industry's largest single advertisers, they have the ability to influence public opinion and they are currently enmeshed in a verbal battle with some of the major cruise lines that have home-ported in Mexico in the past.
The view of the MTB seems to be that the cruise lines have pulled out of ports in Mexico as a result of Califronia's recession. The cruise lines still offer a restricted number of cruises that call in Mexico but certain ports are being eliminated from current and projected itineraries. As Travel Weekly pointed out in their March 26th issue, the cruise lines clearly feel that they have pulled out of Mazatlan for security reasons, citing specific incidents in the port and current US State Department warnings.
The Tourism Board contention is that Mazatlan is being eliminated because it costs about $17,000 for a ship to use its docking facilities. When a ship uses Cabo San Lucas instead, there is no docking fee because passengers are tendered.
Disney, Carnival, Princess, and Holland America have all cancelled or curtailed port calls in Mazatlan. Last month, a shore excursion group in Puerto Vallarta on a Carnival Cruise Lines hiking excursion was robbed at gunpoint.
Given cruise line's current view that Mazatlan poses too many risks, Mexican officials are trying to get the lines to consider calling at Guaymas, which is also located along the Sea of Cortez.
You can do a cruise to the Mexican Riviera. Your travel should have known that but we think her advice to consider the Western Caribbean has merit.
- ARE WE SAFE UP THERE?
Q - I am desperate to take my wife to see relatives in County Clare, Ireland next summer. But she is absolutely afraid to fly. Any facts you might provide to help me convince her it is safe would be much appreciated.
A - We're not sure she will care much about our "facts" but we're here to help. The years 1994-1998 were relatively safe years in terms of air fatalities in the US. But the last five years have seen a 93% decline even in those rates. This translates to a US aircraft having a 1 in 49 million chance of being in an accident that results in fatalities. You literally are safer flying or cruising than you would be had you remained in your house with all of the doors double-locked. Our advice would be to drug her and drag her over.
- HOW MANY MORE CRUISE BERTHS ARE BEING BUILT?
Q - I am just wondering about the state of the US Cruise industry. With the economy, and all, are new ships going to be launched in the next several years or are they holding off?
A - Cruise brands based in North America have firm contracts to launch 10 new cruise ships between now and 2015 accommodating a total of 33,744 guests. The largest of these ships, accommodating 4100 each, will be launched by Royal Caribbean in 2014 and 2015. Norwegian Cruise Line will launch the 4,000 passenger Breakaway in 2013, followed by her sister, the Getaway, in 2014.
- CAN WE ACTUALLY WALTZ IN THE NEW YEAR?
Q - A quick question about a lifelong dream. I have always wanted to surprise my wife with a lavish New Year Ball celebration, where we can waltz in the New Year in Vienna. Is this even possible? I know that it will not be inexpensive.
A - Yes, you can attend any one of a series of almost 300 Balls held in Austria's Capital New Years Eve and through Ash Wednesday. The best of these are the famed Opera Ball held in the lovely Vienna State Opera House and the strangely named Ball of the Viennese Coffee House Owners which is held in the Imperial Palace. The best way to book your dance is to arrange a custom vacation through a travel firm associated with an on-site office in Vienna. They will have access to tickets that a US-based travel agent may find challenging to obtain. Live the Dream!
- BED BUGS AT SEA: HOW SERIOUS A PROBLEM?
Q - We're turning to traveltruth with a serious concern. We are being urged by family members to join them on a Spring Break cruise next year on Norwegian Cruises Line. But my husband and I have real concerns about bed bugs which we understand is a real problem on cruise ships. How serious a problem is it and what can we do to prevent it - if anything. It really is holding us back from booking. Our travel agent is saying there was a problem on one or two of the ships in the past but the cruise lines are now using pesticides that prevents the problem. Is this true?
A - We are going to try to answer this question as clearly as possible since it has been raised by a number of visitors to our site. Bed bugs are a growing problem in the United States. You are far more likely to get bed bugs in a hotel room than a cruise ship cabin. This has a lot to do with twice-daily crew cleaning practices, use of safe pesticides, and the changing of beds and mattresses on a scheduled basis during dry dock. But it would be dishonest to say that cruise lines have "prevented" the problem. The fact is that the vast majority of bed bug infestations have been reported on four cruise lines, basically the four largest cruise lines and the most familiar names. Now, you could say that they have far more cases than smaller ships because they carry more people. But we suspect that is not the case.
The fact is that price dictates many things including what a cruise line is able to spend on housekeeping and maintenance. Price also reflects the kind of people who are hired to do housekeeping and it impacts training. There have been isolated cases of bed bug bites on the World's Top Ten Cruise Lines but when these are carefully investigated, it almost always turns out that the bugs were brought aboard by guests, usually via their luggage. The mass market lines have, however, had several dozen bed bug outbreaks since 2000. But, in the scheme of things, that is still not a particularly high or worrisome number.
The fact is that bed bugs are an increasing problem in our own country. Most experts say this is connected to the restrictions on the use of several high powered pesticides. In addition to hotel rooms, bed bugs are appearing in apartment buildings, health care facilities, shelters, schools, and furniture rental outlets. Perhaps the most prevalent growth in bed bugs has been in movie theaters and in the seats of aircraft.
The most common form of bed bug is Cimex lectularius, often mistaken for ticks or cockroaches. The females lay several eggs each day, which stick to surfaces. We doubt that any cruise line has eliminated the problem. Aristotle mentioned bed bugs in his writings, so they may be with us for a while. Here is some general advice for any traveler:
- Bed bugs are a more serious problem in the United States than they are in many other parts of the world with the exception of Africa, Eastern Europe, and portions of Asia. Learn to spot bed bugs and always check mattresses and head rests before getting into bed while traveling.
- The problem is more prevalent in hotel rooms with thick carpeting than in rooms with wooden or marble floors. Leaving the lights on or using insect repellents will not work. Learn to look for nests which are characterized by "dark spotting".
- Never leave your luggage under the bed on a cruise ship or in a hotel room. Ask that staff place your empty luggage is a "clean storage area."
- Never unpack your suitcases on a carpet at home. It is best not to bring luggage inside the house.
- Some dry cleaners can sanitize luggage after travel. Always do this after traveling in areas of high risk.
Finally, we would advise you to go on your cruise. The odds are with you and who is to say you would not run into bed bugs in the waiting room upholstery at your doctor's office? Remember, your life expectancy increases whenever you travel outside the United States, literally. So relax and have a good time.
- THE INEVITABLE HARRY POTTER QUESTION
Q - I read this site all the time now and I know you are not particularly child-centered. But please help us. We've got eleven year-old Natalie and thirteen year-old George, Muggles one and all. They are begging us to take them to Universal for a week of Harry Potterizing. Has anyone on your staff been there and is it worth it. We can afford to spend more than most but we want our kids to have the best possible adventure and experience so just wondering what you think. We'd stay at a really nice hotel - I figure my husband and I will need it at the end of seven or eight very long days. If you don't have an opinion, we'll still be loyal fans and readers.
A - We have an opinion on rice. No worries. We don't think you should go to Universal in Orlando, despite the fact that they have done an outstanding job creating "The Wizarding World of Harry Potter." Instead, we suspect your kids might appreciate the ultimate adventure in the northwest suburbs of London. It may take a few hours longer to fly to London than Orlando but, ahh, the wonders that await.
Casual American visitors often miss the opportunity because it requires public bus transportation. Pre-book the tour, about $132 USD for a family of four, by going to www.wbstudiotour.co.uk When you set off on your visit make your way to the Watford Junction station in central London and take the bus Northeast to "Harry's". Everyone at the station will know the right bus. You'll be dropped off twenty minutes later.
The studio tour is brand new and features the original sets and props and special effects used in all eight movies. So you get to actually enter Hogwart's Hall, spend a few moments in the "Defense Against the Dark Arts" classroom, and seek wisdom in Dumbledore's Office. The actual make-up studio and prop rooms are fascinating and any any true Potter fan will salivate at the notion of strolling down Diagon Allen.You can even make a deposit in the Gringotts Wizarding Bank.
So, our advice is to get thee to London. The kids can visit Florida when they're in their nineties.
- OUR BEST BALTIC BET
Q - I have avoided cruises for most of my adult life, not wishing to attend any party I would be unable to leave at my choosing. In February, my wife and I accepted an invitation to join her tennis group and their spouses on what seems to have been a stereotypical cruise of the Caribbean aboard what I would categorize as a "mass market" line. The overall experience was good, despite the constant attempts to sell us wine tastings, overpriced aperitifs, gold and silver chains by the inch, photographs of every imaginable type and marked down tee shirts. The important outcome was that we grasped the concept far more positively than anticipated. We very much enjoyed the relaxation, the comfort, the unpacking and packing but once, and would like to expand upon it. Over the last few years we have planned vacations using travel agents from the Wendy Perrin list and were quite pleased. At least one of them was affiliated with Virtuoso. As we consider another cruise opportunity, it makes sense to follow suit, hence this email.
We are interested in a 2013 Baltic cruise utilizing one of the smaller ship cruise lines. Of particular interest are Copenhagen, Stockholm, and St. Petersburg food, comfort and unobtrusive service in a moderately casual setting are important factors, along with excellent shore excursions and compatible people. We enjoy fine dining but don't feel compelled to dress formally for the experience. It is our hope that friends with whom we've traveled for over thirty years will join us. We are very much open to your suggestions.
A - Well you've written a fairly accurate description of the hazards of mass market ships. They turn many sophisticated travelers off to the notion of cruising but you, to your credit, have picked up on the infinite possibilities of a vacation at sea ensconced in the bosom of a five star ship and crew. Based on your desire for quality, emphasis on relaxed dress, and our belief that any Baltic cruise ought to properly afford you three full days to enjoy the cultural treasures of St. Petersburg, all arrows in our quiver are pointing in the direction of Regent Seven Seas Cruises.
We should probably add one caveat. Cruise lines, even the better ones, almost never operate shore excursions. They contract with local operators in each port, a function of the Port Agent who represents their interests in each port. Port agents usually work for several cruise lines. They negotiate and help select shore excursion offerings based on the criteria of each cruise line's Shore Excursion Department. But if there is only one bus company in a city with the number of air-conditioned buses and suitable guides to handle hundreds of guests at one time, that is the company the cruise line must use. So in many situations their hands are tied and it ends up that many cruise lines will offer the same basic history tours and overviews. The secret of enjoying a Baltic cruise is to have your days in St. Petersburg handled by a company that really knows what it is doing. We would suggest that you choose a cruise consultant for this particular cruise who is fully capable of making your time in Russia truly memorable.
- PONDERING SOUTH AFRICA ON A RIVER CRUISE
Q - We have found a sixteen-day tour to South Africa run by AMA Waterways. I've never heard of them or the river cruise boat they are using, a boat called the MS Zambezi Queen. South Africa has been a dream of ours for a very long time. On this trip you get to see Cape Town, then you do a safari cruise through the Okavango Delta and you stay for two nights each in two safari camps. The trip ends with two nights in Victoria Falls. At $12,000 per person not including airfare, this is a considerable investment. Since we've never heard of these companies we were wondering what you think we should do? Is this really a smart way to see South Africa and is the boat really reliable. It really looks nice. Can't wait for your response. Oh, I should add that we're in our mid-sixties, we live in Tampa, and, sad to say, we're not as well traveled as many of the people who ask questions on this site. Our doctor says we're in good shape but what the hell does he know?
A - We really think you have walked or, rather, stumbled into one of the exciting new programs in South Africa. We absolutely love this new itinerary and, as safari programs go, the price is really quite reasonable given that it includes internal flights and some extremely good camps. WE think you should do it with one important caveat. But, first, let's clear up any confusion about the company involved. AMA Waterways is highly respected but they have made their name primarily as operators of river boats in Europe. They place extremely high in our ratings, ahead of well-known brands such as Viking River and Avalon. But South Africa is a bit new for them. They are actually selling space on the Zambezi Queen. This boat was built in 2009. She is absolutely beautiful with a modern design that allows for maximum viewing of the sight's along the Chobe River in Botswana. Botswana is considered the best game-viewing location in all of southern Africa. The smallest cabin on the boat is over 200 square feet, larger than most European river boat standard cabins. The itinerary is masterful - you fly into Cape Town, then go to two different safari camps, then a four night cruise, followed by two nights in Victoria. Falls. This is a wonderful collection of experiences.
But we said there was a caveat. The cabins on the Queen are not air-conditioned. Only the public areas are air conditioned. So guests sleep under ceiling fans in their room. This can work well but you need to know this fact. Would we do this program - do we recommend it? Enthusiastically.
- IDEAL TIMES TO VISIT CHINA AND THE SILK ROAD
Q - We're recently retired from the financial sector where, I suppose you could say, quoting that famous Saturday Night Sketch, "we've done berry, berry well." So now it's time to see the rest of the world excluding Europe, a continent we know well. Our first thoughts are to do, perhaps, two trips to China, one to see the highlights, and the second to do the Silk Road and Tibet. Should we pay to use a travel agent and when should we plan on going. There seems to be conflicting information about the best time to see China. Finally, how do we find an agent who will work with us for our next decade of travel. We're in our early sixties and anxious to get started. Congratulations on the site. It is wonderful.
A - The sheer size of China makes it somewhat difficult to certify the best months to visit but there certainly are some guidelines. We would suggest you visit in April, May, September, October, or the first half of November for optimum weather. But the northern extremes of the country, including portions of the Silk Road, as well as Tibet are best seen in June, July, and August.
Given the amount of travel you are planning in the next ten years or so, it would be wise to establish a relationship with a nationally-recognized worldwide consultant. That is quite different than a travel agent. A travel agent's primary job is selling airlines tickets. You need a worldwide vacation planner with worldwide contacts. Interview the firm under consideration. See if there is a comfort and a confidence level. Then, it might be wise to set up an appointment and review your desires and specific needs which will result in the formulation of a five-year Travel Plan, not unlike what financial planners do for their clients. Do not limit yourself to working with someone in the immediate neighborhood or even your own State. The best person for you may be out-of-state but that would still enable you to have Skype, I Chat, or telephone conferences. A good vacation consultant will help you prioritize your travels, an often daunting task. There are definitely, for instance, going to be some destinations you will need to do first because they will require greater stamina. Tibet is such a destination. Thank you berry much.
- SO HOW MUCH DID MY BAKED ALASKA REALLY COST?
Q - We've sailed on NCL twice and Royal Caribbean three times, the last time on the Oasis of the Seas. On our last cruise we shared a table with a couple from Arizona and another from Philadelphia. The fellow from Philly owned a restaurant and we talked quite a but about the food on board, which we thought was pretty good. We got around to asking about how much these lines actually spend per person for food. I imagine NCL spends more than NCL but I don't know by how much. No one on board, of course, would tell us, but we thought you folks might know. The next time we cruise, I can assure you that everyone within the sound of my voice will know about traveltruth.
A - Actually, food costs are a matter of public record since the three cruise lines that control about 83% of all US-based cruise inventory are publicly traded companies. Based on the figures for 2011, Carnival, Royal Caribbean, and Norwegian Cruise have quite similar food costs per passenger per day. They all spend somewhere between $9.30 and $9.45. Carnival is the highest, by a small margin. But those figures are somewhat misleading since crew food costs per day are averaged in. Do note that food services are purchased on a bid-contract basis and when you are bidding on food supplies for 20,000 or so guests per week, you can get favorable pricing. One of the key cost components are the on board buffets and the type of clientele. Mass market lines are far more likely to attract those who overeat to realize a return on their investment. . On the other hand, the five-star lines have guests require smaller portions but require top-grade beef, caviar, and world class cuisine. But for purposes of conversation, it is fair to say that the mass market cruise lines are feeding guests at a cost of less than $10.00 per day.
By comparison, the top-rated lines in our traveltruth ratings spend between $35 - $55 per day on food for each guest. . Residensea and Crystal are at the high end of these figures. If you lean back and look at these figures you have to take into account the fact that the smaller, more deluxe lines do not have the buying power of the larger lines. Despite that, however, the difference in per passenger food costs between the mega-liner mass market ships and the Top Ten Lines is rather impressive.
- CAN WE DO OUR DREAM HONEYMOON FOR $10,000?
Q - We have this dream that we can do an over-the-water bungalow honeymoon for no more than $10,000 including economy airfare from New York. Is this in any way possible and how or where do we begin?
A - Difficult but not really impossible. The trick will be to use an agent who works with a major package wholesaler such as Classic Vacations. Get an air-inclusive package to Tahiti and seriously consider that your honeymoon may need to be limited to five nights to come in under budget. You didn't mention your dates, but avoid December through March. Even though rates are highest during this period, torrential rains are also a possibility during the height of the winter season from the 18th of December through the end of January. The Paul Gauguin Cruises are really excellent for honeymooners who want to experience several of the islands. It might be over your stated budget by a bit, but since meals and drinks are included, and they have some "Free" air programs, you might be able to do a seven-night cruise that will be a significantly better honeymoon option then a shorter stay at a single resort - even if you can spot fish from the glassed in floor panel in your suite.
- DO WE WANT THE CRUISE LINE'S INSURANCE?
Q - We will be taking our two teenage girls on a Christmas Cruise aboard the Celebrity Eclipse. Our travel agent wants us to take Celebrity's insurance but has been less than helpful in educating us on this fairly important component of our trip. One of the girls has, what I think would be, a "pre-existing" condition. Do you agree with our agent?
A - No, not at all. Private insurance is generally more comprehensive. Celebrity's insurance is outsourced to BerkeleyCare, a New York based insurance firm used by most of the major lines. Their policies are not age-based so you will be sharing in the premium costs of older onboard guests.
We think you should take out an independent policy from one of the better independent firms like Travelex. Your policy will be age=based and you can have the pre-exisiting condition exclusion waived if you take out the policy within two weeks of your initial cruise deposit payment. If your agent cannot discuss insurance options intelligently - suggest that she take up real estate.
- IS THE PAUL GAUGUIN GETTING A SISTER?
Q - We had an extraordinary time on the Paul Gauguin sailing the Society Islands last May. Since then, we've heard rumors that there will be a Gauguin # 2. Any truth to the rumor? Wonder how they rate currently and when the 2012 Revised Cruise Line Ratings will be finalized? I hate to be the bearer of bad news - but we're well into 2012.
A - We had some real concerns about the Paul Gauguin when the company was sold to Grand Circle. But the ship was sold again in late 2009 by Beachcomber Croisieres, a company managed by American hotelier, Richard Bailey. The Paul Gauguin is back to, and in our view currently exceeds, its former glory when it was operated by Regent Seven Seas. It will place well in our soon-to-be-completed 2012 Updated Top Ten Cruise Line Ratings.
The rumors of a second ship arfe true. Gauguin has acquired the 45 stateroom former Le Levant, a French-crewed yacht, from Compagnie du Ponant. This company's luxury yachts are chartered out to company's such as Abercrombie and Kent and Tauck Tours for seasonal programs. What is most interesting about the purchase of the 3,500 GRT Le Levant is that it will not initially be based in Tahiti even though it is being named Tere Moana.
Those who like small ships with excellent food, in a luxurious yacht-like setting may want to start exploring the new vessel's 2013 schedule of cruises out of St, Martin to ports in the Caribbean as well as central and South America. The ship will then move tot he Mediterranean for seven-night cruises between April and November.
What this means in practical terms, is that the small ship lines of fewer than 200 guests, Sea Dream Yacht Club and Windstar, now have a new competitor in their back yard. And look for more than a few French nationals on board and, hopefully, a few of them will be found in the kitchen.
- DOES DISNEY DISCOUNT FOR EX-MILITARY?Q - Don't know if anyone ever just says "thank you" for this site, but we feel like we ought to. I am ex-military and my son is currently based at Ft. Hood. One of my neighbors told us that Walt Disney World actually has a resort for the military with sharply reduced rates. Any information would be appreciated.
A - You are likely referring to the Shades of Green Resort at the Disney Resort in Orlando. The resort is actually operated by the Army in support of all military branches. This Armed Forces Recreation Center was built with soldier dollars and no congressional support. It is available to military and Department of Defense personnel and arriving guests must possess a valid military or DOD ID as well as a current leave and earnings statement. Thank you, and your entire family, for your service.
- EXPLORING AMAZON RAINFOREST WITHOUT POISON DARTS
Q - We are going to be turning the corner on seventy and we are starting to think we ought to move on some of our bucket list exotics. We're really anxious to get into the Peruvian Amazon to see as much as possible off a safe, comfortable expedition boat. Any company we should be looking at first?
A - We think you ought to start with a company called International Expeditions using a boat called Aquamarina. Try to choose a journey that gets you into the protected Pacaya-Samina Reserve. This is an area just filled with off the charts wildlife. Try to do some birding research before you go. A knowledge of what you might see if you're lucky will really enhance this travel experience.
- HIDDEN BELT OR FANNY PACK?
Q - In a few months we'll be off to Europe for the first time, visiting primarily Italy with some France. As we walk around, we were wondering if we should buy one of those hidden money belts or a fanny pack for our valuables?
A - The money belts and fanny packs are not as impervious to a pickpocket with a sharp knife as one would imagine. Fanny packs are the worst place to store your money and credit cards. They also identify you as a tourist who will soon be leaving town. The safest technique seems to be the passport size zippered case that you wear around your neck and tuck inside your shirt. If someone wants to cut the cord they will have to remove your entire head and in Europe they seem to feel that is somewhat extreme. It isn't hard to know exactly where pickpockets work the crowds. The like to work right where the tour buses let off their passengers. There is one gang that works Rome's Trevi Fountain exclusively.
- HOW DO WE AVOID BANQUET QUALITY RIVER BOAT FOOD?
Q - It is our 40th anniversary and first European trip. We are looking at river cruises. Outstanding food is a concern with any cruise or all-inclusive tour. We'd hate to be in Europe for two weeks eating buffet or banquet style food. Any advice would be appreciated.
A - Since you used the term "outstanding" to describe your culinary goal, we would have to say that we seriously doubt that any of the current crop of river cruise lines will meet your expectations. The food aboard many of the river cruise ships, particularly, Tauck, AMA Watrerways, and Uniworld, is often quite good. But these boats have small kitchens, rather limited menus, and food budgets that just don't match those of some of their five-star cruise line competitors.
If you are seeking truly memorable cuisine during your stay in Europe we would recommend that you narrow your search to one of the top-rated traveltruth cruise lines. Crystal currently rates highest in this category. Food lovers rave about the cuisine on Sea Dream. The Oceania Marina has excellent food at a lower price point.
Finally, we would suggest that you look at the possibility of a river barge rather than a river boat. Some of the barges that ply the waterways in the south of France do employ talented chefs who shop at local markets each morning and produce truly "outstanding: meals.
As a general rule, never expect truly outstanding cuisine on anything that floats with pricing per diems under $500.
- WILL OUR FELLOW TOUR MEMBERS BELIEVE THE EARTH IS FLAT?
Q - No one has ever asked traveltruth a really important question. My wife and I are off to China on our first ever escorted tour. We are extremely nervous about this trip as we really have no sense of who our fellow guests will be. The tour company is Gate1 and the feedback we get from the company is that they attract "really nice people." But how sophisticated are they or do we risk being placed in a group that thinks only snobs go on to college How does the consumer find out who one's fellow travelers might be on these tours.
A - Well you know the obvious answer is to use a travel consultant who can describe the differences. But the best you can do as a consumer is to read the marketing copy and pay close attention to the "real" per diem, per person cost. By "real" we mean excluding airfare and insurance. Calculate the number of room nights and divide by the total tour cost. In China, anything under $500 per day should be considered budget to moderate. The top tour operators are going to have per diem costs in China that average $700. Each destination is different. China has some wonderful hotels. The problem is that there is a severe shortage of top-quality, English-speaking guides.
But we're not sure that we want to take the path you're on. Cost does not automatically equate to sophistication these days. You may find that the sophisticates on a pricey tour believe in the value of a college education, but they also may believe that global warming is a hoax and that women who use contraception are of dubious character. You might even come upon some tour participants who actually believe that Jonah lived inside a whale.
Spend a few minutes reading the brochure. The wording and the specific carrots used to tempt a purchaser are rather telling about the sophistication and educational levels of that company's clientele.
Gate1 is a well-established company that operates tours in the value and moderate price ranges.
- URGENTLY NEED MEDICAL TEST RESULTS FROM CRUISE
Q - Thank you for FINALLY telling the truth, the whole truth, the cruise truth! I hope you can answer the question I have. My Mother just disembarked from Singaport on a flight to Dallas Texas after a 52 day segment of the Seabourn's world cruise ( Seabourn Quest). She was taken from the airport to the emergency room where she was admitted with a severe case of double lobe pneumonia. The culture shows it is not due to the pneumoccoxis (sp?) organism, but is something else they haven't been able to determine. Is there any way to find out what organism has been found aboard the ship-that might have caused this illness? My parents are in their late 80's and spent the last month in their stateroom, unable to leave due to my mother's illness on board ship. The ship's doctor apparently only administered 3 days of antibiotics and then did nothing more to make sure that Mom's condition was improving. She should never have remained on board untreated. Frankly, I don't know how she made it home from Singapore. Any insight you can give me is sincerely appreciated.
A - We are all so sorry to hear about your mother’s condition and trust she will have a quick recovery.Here is what to do:
01 – Call your travel consultant immediately – today, at home, if at all possible. This is a medical emergency. Have your agent contact Seabourn as soon as they open and get in touch with the Director of On board Medical Services. Your agent should explain that this is a medical emergency and that the results of any on board testing and diagnoses is being immediately requested by your Mom’s doctors.
02 – If the response is not immediate and helpful, have your agent trace the Director of Guest Services and ask that you be contacted immediately. This should all happen before noon tomorrow.
03 – If your agent does not get you the information you are seeking we think you should call Seabourn personally. Document the call and keep records of all conversations/times. If this fails, your attorney needs to contact the line's Chief Executive.
In cases like this, it is important to understand that the ship's on board medical team does not work for the cruise line. That would create potential mountains of liability. Doctors on cruise ships are independent contractors and they are often hired by the "entertainment" department. It may take a while for your Mom's medical record to be retrieved from the ships Medical Officer. Keep careful records including any treatment records your mother retained while aboard her cruise. We do not expect that you will need to get personally involved as your agent made a significant commission on a 52-day sailing and should be quite pleased to work on your mother’s behalf. Please let us know how this turns out.
- MY CRUISE WAS LIKE A BAD WEDDING RECEPTION
Q - Dear Traveltruth - Greetings from Australia. I know that Aussies have a reputation for telling the truth in a direct manner. Hence these comments and question. I found your site by accident on the internet. But I sense I will get a truthful response.
My dear husband who is now in a wheelchair and I took the chance to see what cruising was like from Melbourne to New Zealand on the Dawn Princess a couple of weeks ago and were quite shocked by the experience. Everyone said how great it was for them and how great it would be for us and we are left amazed that others see us as people who would like over salted food reminiscent of someones rather poor wedding reception; overzealous crew who push you daily to spend more than your pay packet would allow and elderly fellow passengers using more wheelie frames than I saw in all my 15 years working in aged care.
Your excellent travel site doesn't mention Princess Cruises, and I gathered there must be a reason. I have since looked up a myriad of Cruise sites including an American complaints site and I have realised that not only are we not alone in our perceptions, but that many, many more travellers have had worse experiences. I got really sick with a chest infection mid cruise and therefore could not drink as much as I wanted, I am no alcoholic, only we discovered it was the only way to cope with the lack of any activities of interest to us. We are professionals in our mid 50's, so carpet bowls, Barry Manilow concert movies and bingo are of no interest. However, we were very much alone and I can see that this crusieline must be making millions on the retirees of southern Australia. They all loved it! Our stateroom was good and clean and we had a balcony. We ate at every port and survived on the bread rolls on board which weren't bad. I see that things could have been much worse. However, we were hassled by the waitering staff for the misdemeanour of complaining that we disliked the food, to the point of being followed! ( Yes, I realise that's paranoid)
It seems from my reading and this experience that there is a lot of disparity between cruise lines and even within their cruise ships, however we also feel really ripped off by our travel agent who basically lied to us about the cruise to make the sale. Does anyone ever get any response other than to thank you for the feedback? Its not that we are money hungry, its just that awful sinking feeling of being taken for a ride (no pun intended). Are there any cruise lines who actually have great food and good wines and don't charge an arm and a leg extra to enjoy them? Do they all cater for the elderly or the children whatever population is the biggest?
A - So sorry your first cruise experience was a net negative. This happens more often than you might imagine as the mindset seems to be "let's sample cruising and not spend a lot to see if we really like it." That leads to travel agent misdiagnosis, an industry problem of biblical proportions. Your case is a bit different because it sounds as though you were given the werong information from the beginning.
You are correct, there is not much mention of Princess Cruises on this site. We see traveltruth as a voice for the upscale consumer and we deal exclusively with the world's top ten rated lines. Princess is not one of them, nor is Holland America, Royal Caribbean, Carnival, Costa, MSC, or Norwegian Cruise Lines. Sadly, had you sailed one of the lines on our "World's Top Ten Cruise Lines" list, you would have had a totally different kind of experience including beautifully prepared foods using fresh, local ingredients, a nice variety of alternative dining options, and a collection of chefs with true skills and the desire to cook each dish to order. Your cruise on the Dawn Princess was designed to be affordable and to appeal to a very mid-range cruiser with mass market expectations. In the States we would say it was a "blue collar cruise".
If you write to Princess you may get some sympathy and a future cruise credit. We doubt that is what you want. You ought to share your feelings in writing with your travel agent but we doubt seriously that you will receive any financial compensation. We like your characterization of "complaint sites" related to cruising. There are a great many of them but virtually all of them have been seriously infiltrated by those with a vested interest in the outcome of their comments. For the future, we would recommend that you work exclusively with an Australian member of the Virtuoso or Signature travel networks. Their consultants work with a very high-end clientele and should be familiar with characteristics of the five-star fleet. Unfortunately, travel agents are unlicensed opinion givers whose advice can easily ruin a vacation experience. But if you ask the right questions, you will find a true,professional consultant fully capable of turning your travel dreams into reality.
The average three-four star mass market cruise line is charging about $150 per day for an outside cabin without air. The Top Ten Cruise Lines, rated Five-Stars, are normally going to come in at $500-$700 per person, per day. You get what you pay for despite all the marketing hype and phony deals designed to make you think otherwise. If you wish to stick to mass market pricing, you will find better food on Celebrity.
There is a compromise. Try looking at Oceania Cruises, particularly their Marina and Riviera. They are not inclusive but the ships, Riviera has not been launched yet, are high-level four stars with some excellent dining options. The age of one's fellow passengers is more determined by the length of the cruise. The crowd on a ten-night or longer sailingmay average as much as ten years older than the same ship doing a seven-night sailing. Many of those still working cannot or will not take off more than a week for vacation.
The reality for you is that you would need to spend about double what you spent on your cruise to experience the level of service and food quality that we think you really desire - and deserve. We would urge you to cruise again on Crystal, Seabourn, or Regent Seven Seas. But for the very best food, you may want to look at the Europa.
- ROMANTIC BEACHES AND A GOOD DINNER
Q - OK here's the deal. We're in our mid-thirties, not all that well traveled, but we have a week and want to do a Caribbean island that has a nice variety of beaches. We are willing to spend up to $1200 a night for a great beach and we'd love a restaurant recommendation on the island for something romantic. Where should we stay and where should we set up dinner?
A - There are several options but you sound right for Parrot Cay in the Turks and Caicos. It is a gorgeous property on one of the Caribbean's best stretches of beach. Grace Bay Beach is also lovely. For a romantic dinner consider Parallel 23 in the Regent Palms Resort.
- IS MY TRAVEL AGENT PARANOID ABOUT SOUTH AMERICA?Q - We are headed off to Brazil in October for a two week custom-planned vacation. Our travel agent is recommending that we take out a new credit card just for this trip because she is concerned that the card could be compromised during our stay. Do you think she is being just a little bit paranoid on this issue? A - No.
- HELP SUPPORT THESE BOOBIES
Q - We were referred to you by a serious world traveler friend. My husband and I are planning a trip to the Galapagos but we're not sure that the Celebrity Expedition Cruise is the way to go. There are land trips and other sailing vessels but we feel like the blue foot boobies. Help! We love adventurous travel and we want to sail with a company that caters to those seeking a real adventure not a cruise that just happens to take place in the Galapagos. Hope this question makes sense. Absolutely entrall
A - The Galapagos can be a tough call. The Celebrity product is somewhat downscale from some of the other options but the ships are beautiful. Celebrity attracts a fairly high percentage of its guests from the Celebrity cruise brand. They are larger 100-Guest ships and that is something to factor in as you make your decision. We think the guides and expedition leaders are key to the experience and for that reason we recommend Lindblad Expeditions first, then Abercrombie and Kent, followed by Tauck Tours.
- WHY DON'T YOU WRITE ABOUT ROYAL CARIBBEAN, CARNIVAL, OR NORWEGIAN?
Q - We are going to devote a portion of this weekend reading this site, but so far, we can't find anything much about the Splendour of the Seas, the Enchantment, the Norway, or the Celebration. We've sailed all of them and wonder why these cruise lines, which I believe are the largest, seem to be ignored. I am sure that you are turning off large numbers of potential visitors to your site. We would like to meet others who may be going on our next Caribbean adventure.
A - There are literally hundreds of cruise sites that devote themselves to discussion of the largest, mass-market, cruise lines. Many of them enjoy advertising support from one or more of the lines. We are not a cruise site. But when covering the cruise portion of the industry, we devote 100% of our time to reporting information related to the World's Top Ten Rated Cruise Lines. So yes, we would be of limited interest to those seeking information about the lines you reference.
- SEEKING COLLETTE VACATIONS RATINGS
Q - We are members of Marriott's Vacation Club and we are thinking of going to Italy with them. They use a company called Collette Vacations and we've been trying to find ratings of the company. Any advice would be appreciated.
A - Collette Vacations is a highly reputable company that is family-owned and has been in business for ninety-three years. They are based in Pawtucket, Rhode Island. The company operated it's first tour in 1918, a three-week trip from Boston to Florida that was sold for $61.50 per person. Collette is very much mass market, offering affordable tours in the low middle range. They are extremely active in the "clubs" and "organizations" market where they set up complete travel programs in coutnries around the globe. If you are upscale travelers you may well be disappointed at the choice of hotels and the travel backgrounds of your fellow travelers. If you are seeking good value you can travel with Collette in confidence. The company is so spread out geographically that a downturn in one area of the world, Egypt for example, would not dramatically impact the company's financial strength. But let's be honest - Marriott chose them, in part, because of the price.
- SHOULD WE DO EGYPT IN OCTOBER?
Q - We are considering joining our church group for a tour our Minister is leading to Egyot and the Holy Land. As part of the trip, we'll be spending nine nights in Egypt and we're a little nervous. We've never been to Europe or the Middle East so this is kind of a big deal for us. We're in our thirties and in great shape. It's more the political situation that causes us, particularly my husband, to be nervous about this. We do need to make a decision as the deposit is due this coming week so a prompt response would be appreciated. Thanking you in advance for all you do. Please do not use my name.
A - As you may have noticed, we protect the names of anyone who participates in our Q and A. The fact is that no one knows what the political situation will be in Egypt in six months. You have already failed our "Anxiety Meter" test and, on that basis alone, we would suggest you not do the trip. There are lots of places you can go to do humanitarian work or practice the involvement of you faith without placing yourself in an uncomfortable situation.
In the most recent parliamentary elections, Egypt's Muslim Brotherhood has made some significant gains. No one in Egypt is expecting the strict enforcement of Muslim Law but there are political figures who are gaining favor in Egypt who believe that bikinis, alcohol, and anything else that smacks of vice, should be eliminated. The up side is that one out of every eight jobs in Egypt is tourism-related so we really think there will be a compromise as it affects rules governing tourist behavior. Tour groups are entering the country at the moment but we are wondering how experienced your Minister is at handling emergencies in the far corners of the world. Who, we wonder, is actually operating the tour and how tuned in are they to local disturbances on the ground? We do encourage the non-timid to continue travel to Egypt but only if they are aware of potential difficulties and only if they are being looked after by the best possible ground staff. Church groups, sorry, have a dismal track record when it comes to intelligent selection of on-site affiliates, and often choose tour operators based solely on cost.
- FORGIVE US - WE'RE NOT ON FACEBOOK - YET
Q - Cool site but we I wish you could tell us where we can find you on Facebook. We've tried several searches and we can't seem to find anything.
A - Well first you have to sign in to Facebook. Then put our name, Churchill and Turen Ltd., or our web site name, www.traveltruth.com in the space before the slashmark. Then search. You will, of course, discover that we are not there. It isn't so much the privacy issues, although they are rather serious, it isn't so much that we are against enriching Mark Zuckerberg even further so he has a nice little nest egg for his digital retirement, it isn't that we are afraid we would attract new "friends", even though they are not really friends because our friends have to do more than click a finger on the word "like". No, we're not on Facebook because we think most of what we see there is silly and juvenile and, largely, a form of social masturbation.
You will note that we have Facebook links and you can push any of our stuff into cyberspace to be read by "friends". But we like you to push the buttons and initiate the action. We're too shy to do it ourselves. We're extremely comfortable just chatting with folks who call us on the telephone or write to us in this space. We don't need to see your wall, know where you went to high school, or see pictures of what you ate for lunch. We just want to share some of what we think may help you travel more efficiently, more ntelligently, and more safely.
And yes, we do see the hypocrisy of our stance. We know this site is a form of social media. And we may have to go on Facebook at some point if enough of our "fans" insist. But for now, please allow us to stick with "95% of it is just silly."
- HEADED FOR LISBON AND NEED ADVICE
Q - My 18 year-old son and I will be spending a week in Lisbon as part of his graduation present. We're pretty much set but were wondering if you had sources that could direct us toward a shop that sells the best hand-painted tiles in the city. We hear they are beautiful. My son is into photography. We'll be staying at the Four Seasons and we have sightseeing planned but we were wondering if there is anything like a Photography tour of the city?
A - There are several excellent tile shops in Lisbon but the best is currently thought to be Fabrica Sant'Anna. We would suggest that you contact the Hotel Concierge, Luis Miguel, and have him set your son up with a motorcycle sidecar photo tour. He should absolutely love it.
- USING OUR 4G PHONE IN GERMANYQ - I wonder if you can advise me if I can be assured that my new Verizon 4G LTE phone will work on an upcoming trip to Germany and Austria. The salesman in the Verizon store said it would but he was all of eighteen and told me he had never been to Europe.
A - Well he probably has spent virtual time there. Our guess is that you will encounter problems. If you absolutely need to have a phone that works in any particular country, you need to have a local sim card and a phone that connects to the local wireless network. 4G technology is an improvement but the fact is that a smartphone that is going to work on a 700MHz in this country, will probably not work in Germany which uses a different radio frequency combination. That is the part they don't normally bother to explain when you are purchasing a smartphone two-year plan. There are going to be tons of roaming issues because carriers in various parts of Europe are using LTE as the next-gen operating system but they have been slow to build the new networks after committing a lot of money to the old 3G system. While 4G LTE is the new standard, there are relatively few networks using the technology that have yet been deployed. Easy roaming in Europe is, we believe, as much as a decade away. Thankfully, there are some immediate alternatives to connectivity including so-called international universal sim card phones, satellite phones, which always work must must be used outdoors to get proper signals, or Skype and other cloud-based technologies. You can get hooked up anywhere with the right equipment. But walking into AT&T or Verizon and plunking down a few hundred dollars for a phone that "easily roams Europe" is putting your faith into a portion of the business world that does has done little to earn your trust.
- SEA DREAM VERSUS REGENT SEVEN SEAS - AND THE WINNER IS ...
Q - I just happened upon your site and am so happy that I did ...what a concept, telling the truth! My husband and I love to travel and will be taking a first cruise on Sea Dream 1 in November. The reviews I have read on those "other" sites (before I found yours, of course) are mostly positive but now that I have found you, I would love to have some honest feedback. How would you compare Sea Dream to Regent, which we have traveled on several times. Keep up the great work! This will now be added to my "favorites" and I will be checking back on a daily basis.
A - Well please don't come back daily - that would make us work even longer hours than we are at the moment. Sea Dream's two old yachts, let's be honest, that's what they are, will not make a great first impression. Sea Dream 1 carries just 100 guests. It is extremely laid back even compared to the comparatively low key Regent experience. The Sea Dream cabins are bound to disappoint., They are smallish and the bathrooms are, shall we say, more "yacht-like" than you may be expecting. The Regent ships, by comparison, offer the largest standard cabins in the luxury category and the two larger ships int he fleet carry 700 guests. So you will be traveling with 700 fewer people with fewer facilities on an older ship with smaller than normal size cabins.
But here's the thing. We love Sea Dream and so will you if you just make a little extra effort to get your hands around the concept. Sea Dream is not meant to compete with lines like Crystal, Silverseas, or Regent. It is in a class totally by itself. The old Sea Goddess line ships are really yachts and about 70% of the on board guests either own their own boats or have rich friends who do. The food on Sea Dream is as good as the food on Regent although less formal. On Regent ships there is a restaurant called Signatures that is actually operated by Le Cordon Bleu. But although they do not advertise it, we have found French chefs in the dining room on our last three Sea Dream yachts. The difference is that on Sea Dream you may very well be dining outside under the stars on a lovely starlit evening. The service on Sea Dream is better and more personalized. The lecture programs, on board dining options, casino facilities on Regent, and the luxurious accommodations are all superior to what you will find on Sea Dream. But the staff will know your name on Sea Dream by the second day and the chef will prepare virtually anything you would like if you ask him nicely.
Many of the under 1,000 guest five-star lines advertise that they "go to ports that the big ships can;t reach". The truth is that, for the most part, they don't. The ports are very much same old with the exception of certain ports in southern Italy and the Greek islands. But Sea Dream really does do exquisite itineraries. Their port selection is nearly always superior to their larger sisters in the luxury category.
It looks as though you will be sailing out of Barbados. We hope it is toward the latter part of the month. So no cocktail dresses, no ties, and prepare to enjoy the elegantly casual yachting lifestyle with minimal expectations on the size of your cabin. In the right set of circumstances, Sea Dream is one of our most treasured cruising experiences. We hope you feel the same. We trust these positive comments do not make you suspect we are loosing our credibility.
- SEEING AUTHENTIC AFRICA WITH A CAMERA
Q - We're in our late fifties, still quite active, and we travel from our home in Southern California about three times a year. We'll spend somewhere between $15,000 - $20,000 on average per trip. Our problem is that we've done most of the destinations that our travel agent has been to and we are looking for something in, say, Africa that is really different. I own my own company and I can get away for up to three weeks at a time. We love seeing authentic peoples and we love to line our walls with blow-up prints of our travels. In fact we actually have a room thst is a complete travel photo gsllery. My agent suggested we visit traveltruth and I wonder if anything comes to mind that might be different than South Africa, done two safaris, or Kenya and Tanzania, where we've been before?
A - The good news is that you will never be able to visit the places you should see in your lifetime. Exciting, off-the-tourist-track destinations exist all over the world. There is just no justification for boredom. We are seriously thinking about getting a hotel room near Dupont Circle in Washington D.C. during Election Weekend, just to watch the anxiety on the faces of the locals as America votes. But that is not what we will recommend to you.
Look into a new, and fascinating discovery tour called "The Great Empires of West Africa" operated by luxury tour operator Travcoa. This 19-Day tour includes Bamako, Timbuktu, Mopti, Dogon Country, Kumasi, the Cape Coast, Accra, Lome, Ouidah and Cotonou. You can see a rare presentation of the Dogon Mask Dance and watch a war dance performed for the King ofr Abomey in his palace. If you think the shopping is good on Melrose Avenue, try walking the voodoo market in Benin. There are opportunities to dine in the homes of locals and you will get to ride across Saharan sand dunes on a camel en route to meet the Tuareg, the nomadic "blue men" of the desert. Have you done all of those already?
- IS THIS AIR DEAL FOR REAL?
Q - Wow, fascinating site with great information. Yesterday, we received a mailer from Tauck Tours, a firm that does quite well in your ratings, that was announcing a new air deal to Europe. If we are reading it right, and my bifocals are not failing me, Tauck will fly us up and back to Europe from Cleveland for $1290 per person and $3290 if we want to spring for business class. I've checked, and when you add in the taxes and the transfers, the air deal would seem to be saving me a lot of money. Are there restrictions and are we missing something here. Keep upo the good work.
A - Congratulations. You've actually found one of the few legitimate deals from a top quality supplier. It should save you in the neighborhood of $1,000 in total. There are only a few restrictions. You have to travel between March 1st and August 31st this year on any of Tauck's many programs within Europe. You have to book the package this month (February) Finally, you have to fly out of a major gateway city. Cleveland certainly qualifies. This deal can be used in conjunction wioth Tauck's land tours as well as the company's highly rated River Boat programs. Generally speaking, you will find that Tour Operators are much more honest in their advertising claims than cruise lines. "Free Cruise Air" is just one example.
- IS THE TITANIC CRUISE LEGIT?
Q - After spending two weekends reading everything on this site, (it goes nicely with Red Bull), we thought we would ask about the 100th Anniversary of the Titanic Cruise sailing out of New York on April 10th. Is this thing legitimate? Do we have to worry about the Captain. I've never heard of Azamara and we are justifiably nervous but also fascinated. Is this a scam? Is it safe?
A - Yee of little faith. You must be a follower of Geraldo Rivera. Azamara is a newly-named cruise line that uses mid-size ships that were originally built by the, now defunct, Renaissance Cruises. We rate Azamara at 4.5 Stars and it delivers a high level of personal service, excellent food, and some rather port-intensive itineraries. The line's President, Larry Pimenthal, is someone we admire a great deal. He was formally CEO of Seabourn and Sea Dream. You would be in safe, caring hands.
The ships sails round-trip out of New York on April 10th, returning on the 18th. At 2:20 am. on April 15th, passengers on the Titanic Memorial cruise will be in the exact location where the Titanic hit an iceberg one hundred years earlier.
The cruise has been chartered and designed by a British Travel Agency named Miles Morgan. The only port is Halifax and you should consider that the Atlantic, as we have all come to know, can be rough in April. Other than a potentially bumpy ride, we see no reason not to join this historic journey. Azamara has made the cut as one of the "World's Top Ten Cruise Lines".
- WHOLE FOODS AT SEAQ - Do you know of any cruise line that likes to cook and serve organic food.?
A - Well we can't imagine any cruise line would actually "enjoy" serving organic food given the cost. But cruise line marketing people understand that this segment of the market is growing and virtually every upscale cruise line now offers spa menus and a selection of some organic dishes. The next step, and plans are already underway, involves the opening of an actual alternative health food restaurant aboard ship. Oceania and Regent Seven Seas currently offer selections from Canyon Ranch Spa. One of the biggest misconceptions about cruising is that you are going to be fat and lazy for a week while lined up at the lunchtime buffet. In fact, the perpetually lazy tend to favor all-inclusive resorts. There is just too much walking about a ship and required mobility for full days in port to make a cruise attractive to couch potatoes. But sitting near a swimming pool or beach in a lounge chair just minutes from the all-you-can-eat buffet, now that's resort living at its finest.
Generally speaking, the tirelessly healthy are quite pleased with the amount and variety of fruits and vegetables available on the Top Ten Cruise Lines. If there is any criticism of current cruise line menus, it seems to center around the paucity of fresh fish.